Who keeps the wheels turning in your organisation? Who holds it all together when chaos reigns supreme? Who can you rely on to run your department/business in your absence?Generally it's the admin/secretarial/support staff who toil away at their computers day after day, week after week and maybe year after year.Tell... Read More
A college football team has it. A corporation has it. Even a growing family has it. These three organizations share a common desire to build their prospective teams. For example, a college football team continually needs to bring in new players to replace the graduating players. A corporation builds its... Read More
The Dance of ConflictWhen faced with the prospect of meeting with a confrontational employee, the project manager of a New Hampshire insurance company heaved a sigh. Not again, he thought to himself. Every conversation with this guy is a struggle.He decided to use the meeting as an opportunity to shift... Read More
Feedback is such an important communication tool. Openness, honesty, candor, trust -- all of these are hallmarks of high performance teams and organizations. Good feedback skills are essential to any relationship.Feedback is important because:- It prevents small issues from festering into unmanageable problems.- It builds trust in relationships.- It promotes... Read More
Maybe you find yourself in a new team environment and leading a team for the first time, or maybe you have been working with and leading teams forever. Either way, the keys in this article ? whether as new information or a fresh reminder ? can make a world of... Read More
Managing a small business continues to become more challenging. However, history has shown that resourceful business owners will succeed. They will prosper, turning disadvantages into advantages by thinking creatively.While entrepreneurs focused on competition fade into the past, those working from a creative standpoint will carry the torch. The creative individual... Read More
The people in your team may feel a bit uncomfortable when you sit down and spend time with them, particularly if they're not used to it. They might not be used to you doing it or perhaps a previous manager didn't do it. It's often the case that people are... Read More
"Conflict becomes politics, commitment becomes 'Only if it's in my best interest', accountability becomes 'Only when it serves me,' and results just fall by the wayside." - Patrick Lencioni, author of "The Five Dysfunctions of a Team", speaking about dysfunctional teamsBased on my experience as a manager, a member of... Read More
The effects of conflict in the workplace are widespread and costly. Its prevalence, as indicated by three serious studies, shows that 24-60% of management time and energy is spent dealing with anger. This leads to decreased productivity, increased stress among employees, hampered performance, high turnover rate, absenteeism and at its... Read More
It's the summer of 1973, and a young film director goes searching for a studio to distribute his new screenplay. Many say no, until one finally agrees to take a chance on him. Twentieth Century Fox has such little faith anyone will actually pay to see the movie that it... Read More
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