Middle-Aged Managers, the Forgotten Digital Divide

The digital divide is defined by the role computers play within widening social gaps in our society, as the condition of one group having an advantage over another group in regard to computers, technology skills and Internet access.This is usually thought of as being a divide between the white middle... Read More

Allan Kempert Discovers That Truly All You Gotta Do Is Ask

A year or so ago, I met Allan Kempert. Allan was the Quality Assurance Supervisor for a metal stamping company in Ontario, and just completed Norman Bodek's book, The Idea Generator, Quick and Easy Kaizen. As Allan explains, he couldn't put the book down because it was such a simple... Read More

The Significance of the Mundane

This article begins with a tip of the hat to a scholarly publication called the Journal of Mundane Behavior. Unlike other publications, which herald important issues, this one trumpets everyday, but rarely noticed, behaviors. It sees what the rest of us overlook because that stuff is so, well, mundane (my... Read More

Saying One Thing, Doing Another...

This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience. However, the reality was somewhat different to the title. I sat listening to speaker after speaker - all coming along with the same message "how can... Read More

How to Prepare for Your Companys Financial Future

Sooner or later, most business owners need to look for outside financing. Whether it's a line of credit with a bank to handle predictable cash crunches or a significant capital investment to improve plant and equipment, virtually every business will need access to additional funds at some point in its... Read More

Five Ways to Influence Change in Others

Because of my work as a consultant, trainer and coach I deal with change and people's reactions to it all the time. When a Client decides to work with us, they are recognizing that some sort of change is needed. After all, if they want more effective teams, better Customer... Read More

An Original Perspective on Waging Conflict as a Way to Promote and Restore Self-dignity

Conflict is a fact of life for all of us, but too many painful consequences are generated by avoiding or managing it in the wrong way. When we deal with everybody else day after day in any capacity as leaders or team managers, is inevitable that we will be personally... Read More

ISO 9001 Registration ? 8 Steps for Success

You've made the plans, built the quality system and conducted the audit. So how do you register your company as ISO 9001 conformant? And how can you be sure you're getting the most value for your investment? Here's how the process works.Certifying Your Company and Quality SystemAfter your company's ISO... Read More

Influencing the Organisation

There is a saying about management that suggests some managers are so focussed on the details of a business, that when the Titanic was sinking those particular managers were still straightening chairs in the dining room. Whether we love 'em or hate 'em, managers are here to stay, and their... Read More

Preparing For ISO 9001 2000 Registration

The steps need to be taken to prepare an organization for ISO 9001 2000 registration:Whilst the following text is not exhaustive in its content it should give you a reasonable idea of what's involved in setting up an ISO 9001 2000 registration within an organization.First and most importantly you should... Read More

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The New Economy

This technological revolution has organization, efficiency and productivity requirements well... Read More

Recycling, Reverse Logistics and?..Candy

The candy box is a container for all your favourite... Read More

Tap Employee Passion For Business Success

Meriwether Lewis set the stage for the Corps of Discovery's... Read More

Where Else in Your Business Do You Accept a 60% Failure Rate?

I recently surveyed CEOs and Business Leaders of large companies... Read More

Agendas Make Meetings Productive

Having an agenda template that works well for you, week... Read More

Provisioning/User Management System Upgrades: Part I -- Ten Reasons Why Not To Do An Upgrade

Tommy Sherman daily monitors a helpdesk-provisioning queue for a large... Read More

Are You Managing to Lead?

For many people, the terms "manager" and "leader" are synonymous.... Read More

How To Hire Superstars

Can a person's behavior and values really determine if they... Read More

Data Delivers Credibility

Over the past couple of days I've been setting up... Read More

Understanding Every Aspect of Your Organization

GET TO KNOW YOUR ORGANIZATION: If you don't understand an... Read More

Management Coaching to Improve Relationships with Work Associates

As a recent employee to your job, you are becoming... Read More

Leadership Styles - the Ten Top Qualities the Best Leaders Show

Top leaders...Are Visionary Top leaders have a very clear understanding... Read More

10 Resolutions For The New Year!!

Each year many people create a list of resolutions designed... Read More

Creativity and Innovation Management: Generating Better Ideas

Creativity can be defined as problem identification and idea generation... Read More

Supplier Sees 53% Reduction in Out-of-Spec Orders Case Study

The goal of perfection is a challenge. It is often... Read More

When Change Is In the Wind...Heads Up!

In these days of takeovers and mergers, of downsizings and... Read More

Innovation Management ? the power of decision makers

Creativity can be defined as problem identification and idea generation... Read More

Quick Tips On Bringing Out The Best In People

Want to bring out the best in people?Edward W. Smith,... Read More

Instantly Uncover Your Corporate Culture

Best Definition of "Corporate Culture"If you ask 10 people to... Read More

Knowledge Mapping

This module focuses on the basics of Knowledge Mapping, its... Read More

How To Own A Business... Instead Of A Job

Every business is run by someone who took on a... Read More

Spotlight on Productivity: How to Overcome E-Mail Overload

Do you ever feel overwhelmed by e-mail? Have you ever... Read More

The Seven Cs: Partnership Danger Signs - The 4th C: Cumulative Money Problems

A series of articles exploring the seven critical areas that... Read More

Leadership: Stoking The Success Train

Everyone wants to succeed yet everyone has a different perception... Read More

The How-Tos of Firing Incompetent Employees

CATEGORIES OF OFFENSES: Most organizations have two categories of offenses... Read More

Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk Part 3

To develop and deliver a great Leadership Talk, you must... Read More

Indiscretion Can Kill Your Business

The quickest way to cancel out all the thought, work,... Read More

Innovation Management ? the Root of the Problem

Creativity can be defined as problem identification and idea generation... Read More

Delegation - The Basic Steps To Reducing Your Workload And Creating A Successful Team

If you have a task greater than you can handle... Read More

One Simple Idea to Grow Your Business

Perhaps the most common theme I've heard in working with... Read More

Creativity and Innovation Management: The Creative State

Creativity can be defined as problem identification and idea generation... Read More

Problem Solving

When problem solving, you may recognize that you were working... Read More

Can Your Business Run Without You?

If you are a business owner or a business owner... Read More