The Silent Assassin - What to Do When They Visit You?
IntroductionThere are a group of people in the community that will some time in their career visit your business; the silent assassin.The silent assassin displays all the qualities of a serial killer as they silently wreck havoc in your business through unrest, sabotage, bullying and non-productivity.Modus OperandiThe silent assassin is... Read More
Are You Measuring Something Meaningful?
Avoiding inert measures that anaesthetise your performance management.INTRODUCTIONYou sit before the monthly report, which might be an inch or so thick, and you contemplate whether it's the best use of your time to paw through the pages to check if there's anything useful in there for you. Past experience tells... Read More
Office Politics
Office politics! It's just another way of saying: "The employees are not getting along!"When so much of a company's success depends on the employees' ability to work together as a cohesive team, it is critical that people understand and appreciate the differences in each other.Symptoms of Office Politics:ConflictStressJob DissatisfactionPoor communication... Read More
Having Your Phil
February 2nd, at approximately 7:30 a.m. local time on Gobbler's Knob in a small town in western Pennsylvania, 20,000 people and a national radio and television audience anxiously await the prognostication of America's favorite furry forecaster. In a tradition dating back 119 years, Punxsutawney Phil emerges from hibernation?and if he... Read More
Productivity Through Positive Reinforcement
Most people just want to be appreciated. If you're a manager, that's something to seriously think about as you set the tone for maximum productivity.Ever work for someone who preferred a 'bullying and intimidation' managerial style? This type of bullying doesn't involve spitballs and shiners in the schoolyard, but it... Read More
Personnel Access Poses a Continued Risk
The Security Consultant's Perspective...Implementing Personnel Security Initiatives should be the objective of every security director, human resource director, facility manager and safety manager. Key to the assurance of who gained access to your facilities is the knowledge of having a centralized identification system that allows for verification and retrieval of... Read More
Conflict at 36,000 ft
This was supposed to be one of those sleepy flights that leaves late, crosses two time zones, and arrives at 11:00 p.m. But it wasn't.Yes, everyone is okay. Yet the three hour delay, a night in jail for one of the passengers, and a possible lawsuit could all have been... Read More
Saying One Thing, Doing Another...
This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience. However, the reality was somewhat different to the title. I sat listening to speaker after speaker - all coming along with the same message "how can... Read More
Make Them GLAD Youre Their Boss
Criticism has the power to do good when there is something that must be destroyed, dissolved or reduced, but it is capable only of harm when there is something to be built. --Carl JungPeople won't leave if they're glad you're their boss. They will want to stay with a boss... Read More
Creating a Team Working Environment
TEAM DECISION MAKING: Managers who invite participation believe that people directly affected by a decision should be involved in making that decision. The effort is toward joint, cooperative decision making. The aim is to give employees a chance to have a say about things that affect them. This means giving... Read More
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Turn Your Speech Into A Leadership Talk
My experience working with thousands of leaders world wide for... Read More
Preparation: Your Companys Best Defense in Case of Catastrophe
You've hung out your shingle and are ready for business.... Read More
Joint Accountability: Another Key for Your Effectiveness
I once was part of a group of management professors... Read More
Cross Cultural Solutions for International Business
Globalisation, the expansion of intercontinental trade, technological advances and the... Read More
Influencing Change - A Guide for Sellers, Coaches, and Supervisors
When people or groups make a decision to purchase something,... Read More
Tales from the Corporate Frontlines: Improving Workplace Safety
This article relates to the Safety and Working Environment competency... Read More
How to Attract and Retain the Right People
If you're one of the many executives struggling with finding... Read More
Ten Steps to Take the Work out of Work ? Replicate Yourself!
They say that management can be a lonely place. A... Read More
Creative People, Innovative People
The title implies that some people are and others not.This... Read More
Managing Performance: Don?t Let Slackers Bring Down Your ?A? Players
As a manager, it is your job to ensure that... Read More
What Your Employees Want You to Know (But You Might Be Afraid to Ask)
This is a challenge for every company owner and manager.... Read More
Be a Change Agent ( Part 1)
Aligning business organizations to be successful in the present and... Read More
Keeping and Motivating the Best Employees
Keeping and Motivating the Best Employees ... Read More
An Original Perspective on Waging Conflict as a Way to Promote and Restore Self-dignity
Conflict is a fact of life for all of us,... Read More
Make Them GLAD Youre Their Boss
Criticism has the power to do good when there is... Read More
An Honest Look at Your Business
There is a difference between being comfortable and being in... Read More
Magnificent Meetings - 5 Tips for Success
Your impact at meetings will determine in a big way... Read More
How to Manage Your Most Valuable Assets - People?
People management and leadership has become a major topic of... Read More
Innovation Management and Brainstorming Management ? why people hate to brainstorm!
Creativity can be defined as problem identification and idea generation... Read More
Five Overlooked Ways To Hire Winners
Here is a true story. My dentist did a "clinical"... Read More
Focus and Shoot
One of my earliest childhood memories is watching Lew Alcindor... Read More
Whatever it Takes!
I have a sign on my office door. It pretty... Read More
Argue Your Way To Business Success
"Jack" (not his real name) is a vice president of... Read More
Creativity and Innovation Management ? Hierarchies
Creativity can be defined as problem identification and idea generation... Read More
Uncovering the Secrets to Effective Performance Management
In many ways there are no secrets to implementing effective... Read More
Knowledge Management - Lessons Learned and How To Identify Them
Many organisations use the term "lessons learned" to describe the... Read More
ISO 9001 Registration ? 8 Steps for Success
You've made the plans, built the quality system and conducted... Read More
Bar Charts Brought to Life: Index of Interactive Information for HTML and PDF
Bar Charts and the Information ChallengeWhether one is an unknown... Read More
Why Soft Skills?
The industrial age is over. Organizations still stuck in the... Read More
What Personal Assistants Really Want
What would happen if the personal assistants in your organisation... Read More
Employees Commit Corporate Fraud
Imagine the following scenario; Ten years ago you decided to... Read More
Executive ESP: A Pathway to Success!
We all have psychic abilities that we use daily, although... Read More
Computer Consulting Profit Secrets
Do you own or manage a computer consulting company? Are... Read More
Creativity and Innovation Management in Conservative, Staid Organisations
Conservative and staid organisations generally have a harder time implementing... Read More
Too Much Time Treating Symptoms
A man drives down the highway each day on his... Read More
Group Meeting Disrupters
MEETING DISRUPTERS: If two participants are carrying on a personal... Read More
Budgets!
Budgets! There I've said it. For some the most hated... Read More
Increasing Employee Retention Through Employee Engagement
You've seen it happen many times. An organization that provides... Read More
Business Leadership Skills - Managing the Human Being Behind the Business
Managing the Human Being Behind the Business It's... Read More
How to Coach Your Employees - 5 Simple Steps Anyone Can Do!
Want to get more from your people, but you don't... Read More
Performance Reviews That Actually Improve Performance
Employee performance reviews are one of the most dreaded tasks... Read More
Get More Impact From Your Annual Conference
How can you get more attention for your conference and... Read More
Take Control of Your Paper in 3 Easy Steps
Do you have piles of paper on your desk. Many... Read More
Creativity and Innovation Directors, Consultants and Managers
Creativity and Innovation is essential for competitive advantage, yet the... Read More
Managing After Downsizing
So, you survived the downsizing. Your company did something that... Read More
The Compliance Officers Killer Application
It used to be that only the largest multi-nationals needed... Read More
The Power of the Contract in Performance Management
An essential step in managing the performance of salespeople is... Read More
Ten Top Ways for Managers to Motivate Their People
So to help start the ball rolling, here are ten... Read More
Compensation and Six Sigma Black Belts
One of the more ambiguous elements of a Six Sigma... Read More
Few Things Are More Destructive Than An Insecure Boss
Few things are more destructive to a career than a... Read More
Project Heroes
Project heroes. We've all heard of them. Some of us... Read More
Deciding What to Delegate
DECIDING WHAT TO DELEGATE: Once the benefits of delegation are... Read More
Work Life a Balancing Act
Australians are loosing their laidback, carefree reputation, as we continue... Read More
Jack Welch--Success Is Getting Back Up on the Horse
A few months ago I had the opportunity to spend... Read More
Competion or Cooperation?
It has been said, there is no better way to... Read More
Negative Self-talk is Too Expensive
I'm always fascinated by the people who lift huge weights,... Read More
Organizational Capital in Politics, War, Sports and Business
Intangible Corporate Assets such as Organizational Capital, Blue Sky and... Read More
Oasis in a Cash Flow Desert - Four Resources That Increase Small Business Capital Streams
For small business owners, an enthusiastic vision for smooth, steady... Read More
Where Else in Your Business Do You Accept a 60% Failure Rate?
I recently surveyed CEOs and Business Leaders of large companies... Read More
Hire The Person, Not The Resume
"? [get] the right people on the bus, the right... Read More
Introducing the 15 Frameworks of Successful Self-Employed Professionals
A framework is a way of thinking, a point-of-view, a... Read More
Eliminate Performance Anxiety Forever
You've had many years of training in your craft as... Read More
MANAGING CRISIS; when you?re too good at it
When you are acclaimed for excellence during times of crisis... Read More
Blame Culture Blues - How the Language of Blame Manifests Organisational Underperformance
If you have ever worked within a large organisation then... Read More
Examining the Relationship Between Employee Satisfaction and Customer Satisfaction
Researchers have undertaken numerous studies to look at the connection... Read More
What Makes a Good Appraisal Interview?
WHAT MAKES A GOOD APPRAISAL INTERVIEW?Here is a tip for... Read More
Business Management |