Forget The Sandwich Technique

Do you remember being told to use the "sandwich" technique when you needed to reprimand someone? Let me give you an example:"Fred, I'm really pleased with how you've been progressing since you joined us and you're doing a great job. However you're not getting your reports in on time and... Read More

Transform Any Business into a Go-Getting Power House by Working SMART

Probably as well known as SWOT, SMART turns goals, objectives and tasks into concrete deliverables. If there is one key to turning busy, ineffectual organisations into models of streamlined efficiency then this is it.More accurately SMART ought to be SMARRRT. There are at least three equally valid definitions for the... Read More

Running Successful Meetings - The Key Steps To Getting It Right

We all complain about meetings which are a waste of our time and the truth of the matter is that so many are exactly that. We've also seen the "corridor" meeting that takes place afterwards where it seems the real decisions are taken, or the agreed decisions are overturned.You'll get... Read More

Are You in Control of Your Practice or Does it Control You?

One of the most common complaints that business owners have today is that they feel their practice is running them and that they're being pulled in every direction instead of really running the business themselves.Well, I'd like to tell you, when I was in practice I experienced the same thing.... Read More

Managing Group Meetings

MANAGING SMALL MEETINGS: Keep the size of the meeting as small as possible. The larger the group, the more complicated communication becomes and the more garbled the purpose may get. For example, with a group of two, there are two communication channels, add a third person and six channels have... Read More

How Bad Communication Can Hold You Back and How to Break Free of It

The reason jobs are often not done right and employees are fired is because of lack of skill. Right? Wrong! Poor communication and ineffective human relations are the major causes. Remember: Communication is a "meeting of meanings." It's getting through to the other person what you mean in a way... Read More

Stop Waste, Fraud and Abuse

Each year, businesses write-off six percent of revenue to waste, fraud and abuse. But why would managers throw all that hard-earned money away when there is a reliable way to eliminate waste, fraud and abuse using accounting policies & procedures to create internal controls.Internal controls eliminate uncollectible receivables; prevent theft... Read More

The ?Better People? Fallacy

It's easy enough to convince your own staff that better people will prevail, even against the odds. It's what they want to hear. And surely in a marketing war quality is a factor as well as quantity.It is, but superiority of force is such an overwhelming advantage that it overcomes... Read More

3 Keys to Being a Fearless Executive

In my work with business executives, I have come to the conclusion that most individuals in positions of influence got there accidentally. This may sound harsh to those of you in the business world reading this article, but the truth CAN be harsh, much like the medicine our mothers gave... Read More

Time Management and Team Development - The Yes and No of It

Sometimes.In fact making some small changes to the circumstances when we use these two little words, can make all the difference. And it takes practice.Saying 'Yes' More......brings help when we are offered it. How often have you turned down support, because it felt easier to say 'No thanks. I'm fine'?... Read More

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How To Own A Business... Instead Of A Job

Every business is run by someone who took on a... Read More

Keep Your Good Workers by Building Good Leaders

A recent report from the American Hospital Association's Commission on... Read More

14 Ways to De-Stress Employee Vacations

Employees truly deserve paid vacations. Theystruggle through stressful jobs most... Read More

Understanding How Change Has Changed

There seems to be an assumption that change is a... Read More

ISO 9001 and Total Quality Management

Total Quality ManagementTotal Quality Management, or TQM, has become one... Read More

Steps to Build ISO 9001 Compliant Program

Implementing an ISO 9001 system represents a major effort. However,... Read More

Got A Meeting Planned? Ask This Question

Meetings ? they are a fact of our business lives.... Read More

The Three-Dimensional Communication System

Human communication is always three-dimensional. No spoken or written message... Read More

Five Ways to Influence Change in Others

Because of my work as a consultant, trainer and coach... Read More

The Top 5 Signals That Your Business Is Running You

Starting your own business is a great undertaking but running... Read More

What 80% of Businesses Don?t Know: Tips for Improving Your Working Capital Management

What is the number one way to prevent failure in... Read More

6 Ways to Keep Things Simple

Six Ways to Keep Things Simple We can have greater... Read More

How to Make the Best of it - Take Your Weather with You

I once worked in a place where there were three... Read More

Assertive Communication - 6 Tips For Effective Use

What IS assertive communication? Assertive communication is the... Read More

Five Steps to Successful Business Succession

The great majority of family businesses in North America are... Read More

Creating Your Own Business Upturn - Powering Business Development

We all see it . . . business markets are... Read More

Are You Prepared for a Disaster?

Yesterday I look at my calendar and saw that my... Read More

Focus Leads To Nonprofit Success: Is Your Organization Rowing or Drifting

Picture yourself standing on the bank of a river watching... Read More

How to Enhance Quality in Your Business

Every business must strive to provide quality products and services... Read More

Attract and Retain Positively Great Employees - An Action Plan for Employee Training

Everyday a business owner, CEO, or manager somewhere is complaining... Read More

The How-Tos of Firing Incompetent Employees

CATEGORIES OF OFFENSES: Most organizations have two categories of offenses... Read More

Tales from the Corporate Frontlines: Employee Ideas Achieve Work Life Balance

This article relates to the Work/Life Balance competency, which investigates... Read More

Toxic Bosses

What's everyone's favorite topic around the water cooler? Bad bosses!... Read More

The Higher You Go

The higher you go, the cooler it becomes. Really? Let... Read More

Drafting an Employee Manual Sample Outline

One of the hardest things I had discovered running my... Read More

Understand What Flows Through Your Business to Find Improvement

I remember once seeing a cartoon which showed two people... Read More

Delegate or Die!

You Can't Do It All - Learning To DelegateThere is... Read More

Muggers in Our Midst - When Rumour and Gossip Pay You a Visit

'I heard it on the grapevine' the old song goes.... Read More

Why Do Managers Create Low Morale? Or Does My Bum Look Big In This?

Why do managers create low morale as a product of... Read More

Catch Your Staff Doing Something Right

A long time ago, I learned something about being a... Read More

6 Steps To Effective Management During Change

Take the pain out of gain and decrease the upheaval... Read More

Why You Should Hold One More Meeting

If you are completely happy with where you and your... Read More

What Every Manager Should Know About How to Conduct Successful Training Activities

Whether you are training preschoolers in the classroom or executives... Read More