Are You in AWE of Your Employees?

Employers have become so concerned about seeming "unfair" or worse becoming the victims of lawsuits by unhappy ex-employees that they've stopped requiring minimum standards of employees. This can only lead to poor individual and eventually poor company performance. Your best employee performers will resent the fact that you use company... Read More

Dont Let Your Measurements Mislead You

Don't Let Your Measurements Mislead You There aren't too many words that can strike as much fear and loathing into the hearts of your internal customers, and sometimes your own employees as the words "Operational Measurements". Operational Measurements often get a bad rap because of their... Read More

Creative People, Innovative People

The title implies that some people are and others not.This is a myth.First, creativity can be described as problem identification and the generation of a quantity of ideas, a number of novel ideas and a number of diverse ideas. Innovation can be described as idea selection, development and commercialisation. Therefore... Read More

The Email Trap

If you sit at a computer for most of the day, it's tempting to constantly check your email to see what's new. But that's a time management disaster if you're trying to make progress in your business. Resist the temptation. Here are some tips to help you get that time... Read More

Take the Easy Route - Delegate

It was 2.30 am. It was cold and dark and I'd been in bed for just a half hour when the phone rang."Alarm Centre here, are you the keyholder at Balham Store, in a lively(!) south London suburb. Grumpily, I replied in the affirmative. My wife didn't even stir."The alarm... Read More

Get It Done! Soft Skills not Hard Tools are Required

If your organization has people, then interpersonal skills are needed.I work with companies that are on a path they call the lean journey. Whatever you call it, it's based on the Toyota Production System. Some manufacturers embraced it and it became known as Lean Manufacturing, expanded into the Lean Office... Read More

Protect Your Organizations Proprietary Information

The other day one of our overseas clients called in a state of near panic, to ask a question. At issue was whether they had unwittingly violated U.S. law by transferring technical information to a joint venture partner in a European country. After hearing a two minute description, I was... Read More

How To Turn Business Losses Into Cash Flow

When the typical new business operator starts a business, they concentrate on making the business succeed. That is necessary but not the only thing that a business operator should concentrate on. A business depends on cash flow to exist and grow, so business operators would do their business a good... Read More

Are Your Meetings Smart?

Soon after I finished a brief seminar on how to accomplish more in less time every day, Roger shook my hand and said, "I can use what you said. But there is one thing you didn't talk about. It is something that drives me crazy. I can't get anything done... Read More

I Cant Use This Approach Unless My Boss Does - Power, Accountability, and Consequences

People who work with us often struggle with this dilemma: in theory, they come to believe that it would be very helpful to use our approach with people who have more power than they do, and in practice, sometimes it seems too risky to try. Some examples of things that... Read More

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Motor Vehicle Policy and Your Employee Risks

It is becoming more common for employers to require employees... Read More

Improvements In A Large Public Electric Utility In South America

The company decided to develop and implement an improvement program.... Read More

Follow Up: It Makes A Difference

A while back the headlight switch on our minivan quit... Read More

Stomp Out Leeches In Your Company

Recently, I felt appalled to see a political candidate running... Read More

Keeping and Motivating the Best Employees

Keeping and Motivating the Best Employees ... Read More

Quick Tip - Effective Meetings Have SMART Goals

The first step in planning an agenda is to identify... Read More

The Seven Cs: Partnership Danger Signs - Communication Breakdown

An ongoing series of articles exploring the seven critical areas... Read More

What Cross-cultural Training Can Do for You

International business is more complex than ever before. Success in... Read More

Why I always Keep my Promises

Integrity is very important to me, and I try hard... Read More

Getting to Consensus

The need to get people in an organization to pull... Read More

Management Consultants, Creativity, Innovation

Most firms have intelligent, capable, knowledgeable managers who are very... Read More

Indiscretion Can Kill Your Business

The quickest way to cancel out all the thought, work,... Read More

Pitching to Employees

The senior flight attendant on the WestJet flight was starting... Read More

Efficiency Around The Office

Nearly every office, be it commercial or home-based, may have... Read More

Indecent Proposal in the Workplace ? An Overview of Workplace Harassment & Employer Liability

An allegation of harassment in the workplace is a growing... Read More

6 Ways to Keep Things Simple

Six Ways to Keep Things Simple We can have greater... Read More

Lets Make Training More Interesting!

Many HR managers believe that by sending their workers to... Read More

Innovation Management: The Hype Cycle

Creativity can be defined as problem identification and idea generation... Read More

Creativity and Innovation Management: Specialisation or Generalisation?

Creativity can be defined as problem identification and idea generation... Read More

New Leadership For A New War

Military analysts call this "asymmetrical" war (as if war has... Read More

Creativity Management - The Value of Being Prolific

When asked his secret to success, the author Graham Green... Read More

Successful Managing Through Delegation

Managers should avoid the tendency to constantly delegate to the... Read More

Issue Management Methodology for Tracking Project Issues

1. What is an Issue?An issue is an incident, circumstance,... Read More

Creativity Management and Behaviour

What behaviour maximises the chances of thinking of great ideas?... Read More

In Leadership, The Critical Convergence Drives Great Results

The Leader's Fallacy lives! We subscribe to the Fallacy when... Read More

Collections Management

How long does it take your customers, clients or patients... Read More

Communicating with Case Studies

A few weeks ago, a couple of colleagues and I... Read More

Managing Meetings

Plan/prepare - lack of purpose causes aimless meetings. Know why... Read More

3 Ingredients of Highly Profitable Organizational Change

As waves of organizational change sweep across the business landscape,... Read More

Ringing Doorbells Without Howitzers

Many operations leaders have been there, done that with re-engineering.... Read More

Auditing Improves Effective Planning

Speak of operations assessment, and we'll hear its significant value.... Read More

Catch Your Staff Doing Something Right

A long time ago, I learned something about being a... Read More

Manage or Lead ? Why the Difference Matters and What to Do About That Difference

Many books have been written about managing people, and an... Read More