Gossip And Rumors And Hearsay, Oh Why?
In the Wizard of Oz, it was "Lions and tigers and bears, oh my!" Many organizations today are singing a slightly different tune: "Gossip and rumors and hearsay, oh why?"It is estimated that gossip and rumors within a company can cut productivity by as much as 50%. Of course this... Read More
One Thing You Cant Hide
One of the most important of all motivators at work is consideration. Employees report that the best managers they ever had were people who cared about them as people and as friends. These managers took the time to ask them questions about their lives, and to listen patiently while they... Read More
Top Ten Tips About Communicating with Your Employees Effectively
Communication is the basis of who you are as a manager/leader in business. The rules are simple and the good news is that you can learn them and develop your skills...and it's quite easy! Here's the low-down on great Communication:-The best communicators... Keep It SimpleGreat Communication is about making what... Read More
Don?t Forget Where You Came from - Why the Past is Important in Implementing Business Change
Much of the literature and advice on implementing business change focuses on knowing where you are going and making sure that you understand and communicate a consistent vision of the future. Indeed, I have looked at the importance of this in an earlier article in this series. This month's article,... Read More
Learn How To Get The Most From Your Team
Being a leader isn't easy. Every one looks to you to make decisions, resolve disputes, and to carry all the responsibility. Being a leader can be a lonely job.Some of us are born into leadership. For them it is effortless effort. They have no qualms (or at least they know... Read More
Leadership Skills
Recent studies have shown that industrial supervisors are working at less than 60% of their potential. Basic management skills training is guaranteed to change all this and at such little cost.Introduction There is no doubt that the single most important aspect of a manager's job is the management of people.... Read More
Interviewing: How to Stay Out of legal Hot Water
Some interviewers ask great questions; others ask dumb questions; and, worst of all, some ask questions that can get them into legal hot water.Every recruiter, hiring manager, executive, and department manager must realize that asking the wrong questions or making improper inquiries can lead to discrimination or wrongful-discharge lawsuits. These... Read More
Keep The Faith - Transform The Fear
FEAR! To what extent does fear rule your life? How is fear controlling or motivating you? Bring up the topic and watch people react. Our lives incorporate so many beliefs about fear- reinforced by what we tell ourselves and what we hear from others. Is it any wonder that finding... Read More
Getting to Consensus
The need to get people in an organization to pull together comes out often in discussions about communication.Let's think of it as getting to consensus, to roll a bunch of similar issues into one ball. Further, let's think of getting to consensus as a process. That is, something that happens... Read More
Can A Business Still Be Profitable When People Skills Are Absent?
In our current world of rapid and amazing technological advances, many entrepreneurs have managed to dramatically limit the need for staff in highly profitable operations of all kinds.It is therefore tempting and believable to imagine that with every passing day, the need for people skills is diminishing. In fact most... Read More
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Understanding How Change Has Changed
There seems to be an assumption that change is a... Read More
Listening Strategically
Usually, we're most interested in communicating outwardly; getting our messages... Read More
PR Still a Mystery to Some
Unfortunately, there are managers who define public relations by its... Read More
Management & Leadership - Doing it right in the 21st Century
The Old Way ? Command and ControlAlthough workplaces and management... Read More
How to Coach Your Emplyees and Increase Motivation
It is easy to spot the difference between a work... Read More
Organisation Tips For The Mobile Executive
Despite the fact that everyone sighs "How glamorous!", the life... Read More
Procrastination and JDI!
In a management role procrastination can seriously hold back progress... Read More
Creativity and Innovation Management: Generating Better Ideas
Creativity can be defined as problem identification and idea generation... Read More
Seeking Help
Where does the time go? Billable time. As a consultant,... Read More
Drafting an Employee Manual Sample Outline
One of the hardest things I had discovered running my... Read More
What 80% of Businesses Don?t Know: Tips for Improving Your Working Capital Management
What is the number one way to prevent failure in... Read More
5 Management Decision Making Lessons from a Long Shot. A Heartening Belmont Victory
Like many, I watched the 134th Belmont Stakes hoping to... Read More
Effective Meetings by Phone - Part 2, How to Hold a Teleconference
Even a well-planned teleconference can go poorly. Some people treat... Read More
Innovation Management: The Power of Emotional Attachment
Creativity can be defined as problem identification and idea generation... Read More
Five Ways to Increase Profitability By Doing The Right Thing
1. Base your business in the Magic Triangle. Honesty, integrity,... Read More
CRM ...The Emperors New Clothes
The story of the emperor's new clothes is a fairy... Read More
Resistance - How to Handle It
Do you ever meet with resistance from other people -... Read More
Management Team Section of Business Plans
Writing an award winning business plan is a great skill,... Read More
The 20/60/20 Rule Of Leadership. Dont Go Solving The Wrong Problems
Several decades ago, a passenger jet approached a Florida airport... Read More
How Your Feelings and Those of Your Employees Can Make The Difference
How we feel is really more important than what we... Read More
Innovation Management ? Innovation or Profit?
Creativity can be defined as problem identification and idea generation... Read More
The Measurement of Manager Training
THE MEASUREMENT OF TRAINING: Evaluation is one of the most... Read More
An Original Perspective on Waging Conflict as a Way to Promote and Restore Self-dignity
Conflict is a fact of life for all of us,... Read More
Make a Difference - Sweat the Small Stuff First
My background is in retail management - yes, running stores,... Read More
Presenteeism: The Hidden Costs of Business
(prez.un.TEE.iz.um) nPresenteeism, a relatively unknown concept, is the complement of... Read More
Problems with Group Decision Making
DECISION BY AUTHORITY RULE: Many groups start out with-or quickly... Read More
Leaning Toward Change
Seduced by the publicity surrounding the impact of Lean on... Read More
Does Your Management Style Remind People Of Something They Read In Dilbert?
With thanks to Jeff Foxworthy, the comedian who does the... Read More
Why Management Kills Creativity
Ten or so years ago, an international consultant, specializing in... Read More
Well-Defined Processes ? How to Create
Interested in learning how to reduce development time, save money... Read More
Telephone Techniques: Boost Your Productivity With Effective Phoning
One of the things that most impacts people's productivity is... Read More
Are Your Meetings Smart?
Soon after I finished a brief seminar on how to... Read More
Managing Change - Get it Right
In any event, getting the process right is a vital... Read More
The ?Better People? Fallacy
It's easy enough to convince your own staff that better... Read More
The Top 10 Things They Don?t Teach You In Business School
Here are 10 subjects that academia should be teaching their... Read More
Planning For Growth
Are you planning your business or are you... Read More
The Narcissist in the Workplace
To a narcissist-employer, the members of his "staff" are Secondary... Read More
Do Customers Like the Feel of Your Organization?
In two recent articles "Some Evidence of How We Are... Read More
Why We Judge
Judgment is the process of forming an opinion of something... Read More
Performance Management - Getting The Most Out of Your Employees
Managing for Best PerformanceIn it's simplest form, performance management is... Read More
Get More Impact From Your Annual Conference
How can you get more attention for your conference and... Read More
Managing Yo-Yo Style
Does being managed by others smack more of "Survivor" than... Read More
Budgets that Damage - The Downsides of Making the Numbers
In my organisational career, I had budgets from the age... Read More
Innovation Management ? Time to Market or Time to Success?
Creativity can be defined as problem identification and idea generation... Read More
Business Knowledge Management
In the last few years a lot has been written... Read More
Leading Meetings: The Top Three Challenges
What do people really find challenging about leading meetings? Here... Read More
Multiple Channels, Multiple Times
I've just been reading about the frustrations of a Human... Read More
Choosing the Right Corporate Training
According to a Gallup Poll, 80 percent of employees said... Read More
Transparency: A Key To Your Effectiveness
Last month I talked about the Skilled Facilitator principle of... Read More
Learn About Commercial Collections Agencies Fees
As with any other service, there are good and bad... Read More
The Top Six Reasons to Buy Rather Than Build an Inventory Management Solution
Is building your own inventory management solution really your best... Read More
The Leadership Imperative: Making Your Leadership Your Life
Nearly all leaders I've encountered are underachievers. They're getting a... Read More
Problem-Solving Success Tip: Whatever You Do, Do It on Purpose
Decision-making shows up throughout the problem-solving process. The decisions may... Read More
Five Ways to Turn Resistance into Opportunity
Resistance. It isn't something people cherish or enjoy encountering. We... Read More
Rapid Culture Change is Possible
Purpose: Show how immersion leadership training makes strategic initiative success... Read More
Make Change Easy - Get Involved!
There are wild variances in how much involvement organisations are... Read More
Steps in Using the Critical Incident Technique
STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE:1) The incident. Read,... Read More
Time Management - How to Have Productive Meetings
One of the greatest time wasters of all are unnecessary... Read More
Effective Meetings - Quick Survey
Here's an easy quiz to check the health of your... Read More
Improvements In A Large Public Electric Utility In South America
The company decided to develop and implement an improvement program.... Read More
Understand What Flows Through Your Business to Find Improvement
I remember once seeing a cartoon which showed two people... Read More
Encouraging Behavior That Gets Results
You're the boss, and you have every reason to feel... Read More
Why People Resist Us
There's a one-word reason most ideas never see the light... Read More
You Cant Not Communicate
Most of us would like to be better communicators. As... Read More
Communicate To The Four Main Personality Types
You probably know this already, but there are generally held... Read More
Provisioning/User Management System Upgrades: Part II ? Building Awareness And Building Approval
Somewhere in the world is a person who wants to... Read More
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