Efficiency Around The Office

Nearly every office, be it commercial or home-based, may have areas of inefficiency that can be improved upon. We are not talking sales figures or profit margins or budgets, but inefficient waste and resource management. For instance, let us look at some common aspects and consider how consumption can be... Read More

Agendas Make Meetings Productive

Having an agenda template that works well for you, week in, week out, creates a consistency which gets your people bought into the process. Delivering an efficiency and effectiveness which makes the most of the valuable time you have together. Key points to note are:-CirculateShare your agenda in good time,... Read More

Do You Really Care What People Think?

You had better care! Because what people think usually leads to predictable behaviors that can really affect your business, non-profit or association for better or worse.Look at your employees. If they believe you really don't care about them, your organization's productivity can take a nose dive.And what about customers? They... Read More

Too Much Time Treating Symptoms

A man drives down the highway each day on his way to work. On Monday he gets a flat tire. Like anyone else, he takes his lumps, changes his tire, and moves on.One month later, almost to the day, the same darn thing happens. Just his luck. Only this time,... Read More

Managing Meetings

Plan/prepare - lack of purpose causes aimless meetings. Know why you're there - what the meeting is for.Unnecessary meetings waste time, and regular meetings, e.g. weekly, become habitual/traditional, regardless of need. Only have meetings when necessary, and cancel when not.Set agendas which are more than a list of headings without... Read More

Qualities of a Great Manager

In the call center environment we are often only as successful as the people we hire. While our front line employees are critical to our business, choosing the right managers powerfully impact your success. So what makes a good manager? Ask 100 people and you might get 100 different answers.... Read More

Corporate Governance for Business Owners

It is clear that good Corporate Governance is in the best interests of shareholders of public companies, but how can it benefit shareholders of private companies and other business owners?Will a good system of corporate governance increase the bottom line?One of the elements of a good system of corporate governance... Read More

Training and ROI (Return On Investment)

Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How... Read More

Delegation - The Basic Steps To Reducing Your Workload And Creating A Successful Team

If you have a task greater than you can handle on your own, then you need to delegate. Not a choice many of us choose to make, but one we can all learn. This article will take you through why delegation is so important and give you simple steps to... Read More

Middle-Aged Managers, the Forgotten Digital Divide

The digital divide is defined by the role computers play within widening social gaps in our society, as the condition of one group having an advantage over another group in regard to computers, technology skills and Internet access.This is usually thought of as being a divide between the white middle... Read More

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Hows Your Company RQ (Reputation Quotient)?

In light of recent corporate scandals, from Enron and Global... Read More

One Bad Apple

One Bad Apple I know what... Read More

Why Soft Skills?

The industrial age is over. Organizations still stuck in the... Read More

The Importance of Business Goals

For you to get where you want to go, there... Read More

A Journey of a Thousand Miles

You can't build a reputation on what you are "going"... Read More

Tales From the Corporate Frontlines: Managerial Influence

This article relates to the Manager/Supervisor competency, commonly evaluated in... Read More

Top 7 Methods to Empower Employees

How many times have you asked someone to do something... Read More

Rapport - How to Build it with Your Team

I've often heard managers say - "My door is always... Read More

Improving Patient Sensitivity in Doctors and Hospital Staff

COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw... Read More

Improved Communication to Improve Results

Facilitating good communication can make the difference between a well... Read More

Solving the Problem Solving Problem

The meeting started like a hundred others before. There were... Read More

Why Employees Are the Best Source of Cost-cutting Ideas

Cost cutting has become a necessary and important reality in... Read More

Proven Secrets to Keeping Your People and Increasing Your Profits

Why are people changing jobs so quickly these days?Here are... Read More

Leadership Styles - the Ten Top Qualities the Best Leaders Show

Top leaders...Are Visionary Top leaders have a very clear understanding... Read More

Spinning Gold from Straw: Low-Cost Employee Retention and Motivation Tools in a Changing Economy

New York, NY, February 25, 2005 ? Employee retention and... Read More

Behavioral Interview Questions You Can Use Monday Morning

If past behavior is the best way to determine future... Read More

In Leadership, The Critical Convergence Drives Great Results

The Leader's Fallacy lives! We subscribe to the Fallacy when... Read More

The Top Three Problems IT Managers Face and How to Overcome Them

Todays business environment has changed drastically from just a few... Read More

Poly Bags and Pallet Shrouds - Just Get it Right

For many companies, procuring the right packaging, such as Poly... Read More

Keeping Team Meetings Vibrant

Meetings can be the life-blood of an organisation or the... Read More

Business Fails When We Do Not Talk

You may remember being told as a child, "Keep quiet!"... Read More

The High, High Price of Distrust

A paper manufacturer with over 300 employees once announced that... Read More

The Retailers Calendar

The Julian calendar we use to pass the time every... Read More

A Fast and Simple Way to Update Your Business

You open your computer, the flashing button says, "We have... Read More

Executive Performance -- Whos to Blame for Incompetent Managers?

A recent article in the Wall Street Journal raised the... Read More

Goodwill is an Intangible Asset

'Goodwill' is regarded as an intangible asset in a business.... Read More

Saying ?No? Gracefully to Customers and Colleagues

Envision the scenario: You've just been asked at the last... Read More

Two Critical Success Factors in an ITIL Implementation

Any IT manager who wants to pursue the IT Service... Read More

Character: Is It Necessary In Leadership? (Part One)

We know character when we see it, but what exactly... Read More

How To Learn Great Management from Our Kids

Learning comes from many places. And one of the most... Read More

Finding Common Ground Through Consensus Decision-Making

It's clear to me that a workplace is a better... Read More

Never Punish Yourself or Others for Failures

If you want to find success in various ramifications, be... Read More

Twitch Speed: Reaching Younger Workers Who Think Differently

Every parent, educator, and manager knows that "Nintendo children"--those born... Read More