Top Ten Tips for Outstanding Customer Service
Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way.Be Your Customer Live the life of your customer and experience... Read More
New Leadership For A New War
Military analysts call this "asymmetrical" war (as if war has a terrible symmetry); and we know that it will be as different from conventional war as three-dimensional, blindfolded chess is from conventional chess. But one thing is certain, leadership lies at the heart of achieving victory. You only have to... Read More
Performance Appraisal - Ten Stupid Things Managers Do To Screw It Up
Performance appraisals aren't fun. But a lot of the time they are agonizing because managers do really dumb things, ending up destroying a process that is important to everyone (or should be). Appraisals are always going to be a little bit stressful for everyone, but these errors guarantee that the... Read More
Tales from the Corporate Frontlines: The Organizational Structure of Our Growing Business
This article relates to the organizational structure competency, commonly evaluated in employee satisfaction surveys. It shows how structural concerns can affect the typical employee workday, as well as feelings towards your organization's management hierarchy and reporting structure. A healthy organizational structure is one that arranges the activities of the enterprise... Read More
Employee Performance - If You Want the Best, Get Personal!
This is a story about a man and three dogs.I walk a lot - usually for about half to three-quarters of an hour most mornings. I see a guy with two dogs quite a lot. We chat a little occasionally.Of the two dogs (I know I said three, so hold... Read More
Knowledge Mapping
This module focuses on the basics of Knowledge Mapping, its importance, principles, and methodologies.Key QuestionsWhat is K-map?What does the K-map show, and what do we map?Why is K-mapping so important?What are some of the key principles, methodologies, and questions for K-mapping?How do we create K-map?BackgroundEach of the past centuries has... Read More
Be a Change Agent ( Part 1)
Aligning business organizations to be successful in the present and keep on doing this in the future means to develop a new style of Leadership. To celebrate success in our days a leader most is able to craft a strategic vision, define objectives, design, implement and monitor the execution of... Read More
Succession Planning for Your Business - 7 Key Benefits
A core activity in many successful businesses, Succession Planning is simple and quick to implement - here are seven reasons why you will find it of great value in your business or organisation. But, you need to lead - it works only as well as the support it gets!TimeSuccession Planning... Read More
What Every Manager Should Know About How to Conduct Successful Training Activities
Whether you are training preschoolers in the classroom or executives in the board room, here are 15 premises you might want to keep in mind the next time you're designing training activities.1. Everybody has the capacity to learn.2. Everybody learns at his own pace.3. The trainee learns only when he... Read More
Strategic Clarity for Communication Management
Over the past few weeks I've been developing plans for a communication project, a media relations campaign.That's prompted me to reflect again on the communication management process by which we transform communication ideas into operational activities.For me, the communication management process has four phases: conception (strategy); development (tactics); operations (execution);... Read More
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|||
Pitching to Employees
The senior flight attendant on the WestJet flight was starting... Read More
What Consultants Want You to Know (But You Never Ask)
I've been both a CEO and a consultant, so I've... Read More
How to Leverage Your Strengths for Peak Performance
Ask almost any business leader how to most effectively develop... Read More
Creating Your Own Business Upturn - Powering Business Development
We all see it . . . business markets are... Read More
Why Outsourcing Could Be The Best Thing You Do For Your Business
While it's probably not true to say that the traditional... Read More
Driving of work trucks
Each time you or one of your work crews cruises... Read More
Examining the Relationship Between Employee Satisfaction and Customer Satisfaction
Researchers have undertaken numerous studies to look at the connection... Read More
Knowledge Management: More Than Just Know-how!
People sometimes interchange the terms "know-how" and "knowledge", but there's... Read More
Reducing the High Cost of Absenteeism
Employers pay a high price for absenteeism, often more than... Read More
What Personal Assistants Really Want
What would happen if the personal assistants in your organisation... Read More
Developing Your Mission
"The best Leader is one who knows how to pick... Read More
Project Management 101
Project management is a very important business concept because it... Read More
Protect Your Computer System with a Comprehensive Security Policy
The most difficult part of creating a Security Policy for... Read More
Success at Work : People Skills : Dealing with New Ideas
Re-organizing, re-engineering, re-training, down-sizing, outsourcing, changing-changing-changing. Organizations today think they... Read More
Hiring Great People And How to Be One Yourself: Five Secrets
Bad news.Your senior vice-president, your marketing director or your accounting... Read More
Leadership in Troubled Times
Leadership in Troubled Times The... Read More
Culture Management and Creativity
Many concepts in the fields of managing creativity are very... Read More
The Survey Feedback Process for Organizational Development and Change
THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are... Read More
The Three-Dimensional Communication System
Human communication is always three-dimensional. No spoken or written message... Read More
Increasing Employee Retention Through Employee Engagement
You've seen it happen many times. An organization that provides... Read More
Problem-Solving Success Tip: Look For Sponsors And Solution Owners
Look for sponsors and solution owners rather than problem owners.Everyone... Read More
Innovation Management ? changing the world!
Creativity can be defined as problem identification and idea generation... Read More
Quick Tip - Effective Meetings Earn a Profit
Most people treat meetings as a free resource that can... Read More
Prepare A Winning CV
There is every chance that elements of this article may... Read More
Influencing the Organisation
There is a saying about management that suggests some managers... Read More
Manage Communication to Add Value
Management guru Tom Peters says white collar workers and managers... Read More
Why I always Keep my Promises
Integrity is very important to me, and I try hard... Read More
The Seven Cs: Partnership Danger Signs - Conflict Becoming the Norm ? Part 2
A series of articles exploring the seven critical areas that... Read More
Creative People, Innovative People
The title implies that some people are and others not.This... Read More
Doing More With Less
This is a bottom-line environment.Decreasing the downtime of revenue producing... Read More
The 20/60/20 Rule Of Leadership. Dont Go Solving The Wrong Problems
Several decades ago, a passenger jet approached a Florida airport... Read More
Assertiveness Helps Accomplish Everything
When trying to get something accomplished, assertive behavior is the... Read More
Will a Workplace Bully Bankrupt Your Company?
Safeguard Your Company Against Harrassment ClaimsTwenty-five percent of employees suffer... Read More
Effective Meetings Begin With a Real Agenda
Everyone knows that an agenda is the key to an... Read More
The Paradox of Job Enrichment
Ellen was a clerk working for a large insurance company.... Read More
Feedback - Make it Descriptive
Have you ever heard yourself say to a team member... Read More
Hiring a Book Keeping Service
Whether you choose to do your own books and accounting... Read More
Are You Prepared for a Disaster?
Yesterday I look at my calendar and saw that my... Read More
Interviewing Applicants Can Be Hazardous to Your Wealth
1st Fact: Interviewing applicants is the most common way companies... Read More
Innovation Management ? Emotion, Habit, and Culture can be Hard to Change!
Creativity can be defined as problem identification and idea generation... Read More
Few Things Are More Destructive Than An Insecure Boss
Few things are more destructive to a career than a... Read More
Think Time... Its Now Or Never
I recently read an article published in the June, 2005... Read More
Innovation Management ? the Root of the Problem
Creativity can be defined as problem identification and idea generation... Read More
Necessary Tasks You May Want to Delegate
As a business owner, time is of the essence. Running... Read More
Develop Your People and Make More Money
What is the no. 1 asset in your business beside... Read More
Turn Your Speech Into A Leadership Talk
My experience working with thousands of leaders world wide for... Read More
Problem Solving
When problem solving, you may recognize that you were working... Read More
Comparing Ancient Programs from the East to Modern Programs like Stephen Covey.
Comparing Corporate and Personal goal attainment programs that have developed... Read More
Business Opportunity - Leverage Your Employees!
As a business asset, they don't sit well on the... Read More
Project Management - Preventing Project Slips
Can Project Managers prevent projects from slipping?Ask a techie to... Read More
Innovation Management ? Time to Market or Time to Success?
Creativity can be defined as problem identification and idea generation... Read More
Which ITIL Process Should We Implement First?
The following question is usually debated a lot amongst IT... Read More
Pricing Strategy for Retail Flower Shops
When you create your profit and loss statement to assess... Read More
Quick Tip - Effective Meetings Earn a Profit
Most people treat meetings as a free resource that can... Read More
Tales from the Corporate Frontlines: Improving Workplace Safety
This article relates to the Safety and Working Environment competency... Read More
Blame Culture Blues - How the Language of Blame Manifests Organisational Underperformance
If you have ever worked within a large organisation then... Read More
Five Tips for Analyzing an Income Statement
In today's article, we'll be looking at the income statement,... Read More
Conflict at 36,000 ft
This was supposed to be one of those sleepy flights... Read More
Leaders Versus Cheerleaders
Everyone wants to describe themselves as a leader. Everyday, new... Read More
The ?Better Product? fallacy
Another fallacy ingrained in the minds of most marketing managers... Read More
ISO 9001 What Records Does My Business Need To Keep?
Which documents must I keep for ISO 9001?In addition to... Read More
How Bad Communication Can Hold You Back and How to Break Free of It
The reason jobs are often not done right and employees... Read More
Great Hires: Avoid Costly Mistakes
Picking people for a job is like going... Read More
The 70% Solution: Practical Testing and Version Control
"What do you mean you need to push back the... Read More
Knowing versus Doing - Execution In The Workplace
Have you ever worked with someone who always seemed to... Read More
Problem-Solving Success Tip: Test Your Assumptions About Everything
Test your assumptions about everything.Assumptions have a way of creeping... Read More
Business Management |