Improving Patient Sensitivity in Doctors and Hospital Staff
COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired.PROBLEMThe hospital was undergoing a series of changes involving personnel, organizational alignment and even an expansion of the property which caused disruption to the... Read More
One Crazy Cookie
In order to survive, you have to be happier than if you were in your right mind. Chinese Fortune Cookie When orienting someone new to the company, the last thing I tell them is to, "have fun." This usually raises a skeptical eyebrow, but it's true. Work should be about... Read More
Knowledge Mapping
This module focuses on the basics of Knowledge Mapping, its importance, principles, and methodologies.Key QuestionsWhat is K-map?What does the K-map show, and what do we map?Why is K-mapping so important?What are some of the key principles, methodologies, and questions for K-mapping?How do we create K-map?BackgroundEach of the past centuries has... Read More
Quality Staffing: Stop Placing the Wrong People in the Wrong Jobs
You can possibly teach a turkey to climb a tree ? but it is a lot easier to hire a squirrel. Quality staffing means selecting the right people with the right skills for the right jobs and at the right time. A good hire can take the weight of the... Read More
Selecting A Collection Agency
If you run a business, you are sure to have some customers who require a lot of follow-up before they pay you. Often you spend too much time and energy to collect money that is rightfully due to you. Giving this task to a collection agency will help you:Concentrate on... Read More
One Thing You Cant Hide
One of the most important of all motivators at work is consideration. Employees report that the best managers they ever had were people who cared about them as people and as friends. These managers took the time to ask them questions about their lives, and to listen patiently while they... Read More
Why I always Keep my Promises
Integrity is very important to me, and I try hard to 'do unto others as I would wish them do unto me'. It hasn't always worked that way for me though.There have been times in my previous career - times that I can remember vividly even now - when promises... Read More
Document management : A dream of paperless office
What is document management: When we think about "Document Management" we usually see a picture of paperless office. It is not an easy task to make an office paperless due to several existing problems based on Industrial needs. Even it is very much difficult to make a shop paperless using... Read More
13 Comments on Bad Meetings
Bad meetings are a cultural malady that senior executives pass on to new employees.Long pointless meetings are useful in that they keep incompetent people from interfering with those who are working.An employee who needs permission to buy a box of paperclips can spend tens of thousands of dollars worth of... Read More
Micromanagement and Delegation
Micro-Management and Delegation Recently I had a long discussion with a friend of mine about Managers and managing. She is a former HR Manager for several major companies and was bemoaning the fact that training for managers has been cut back so... Read More
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Writing and Revising Your Life Story
Change is not simple. Why do we repeat behavior that... Read More
ISO 9001 What Records Does My Business Need To Keep?
Which documents must I keep for ISO 9001?In addition to... Read More
Transform Any Business into a Go-Getting Power House by Working SMART
Probably as well known as SWOT, SMART turns goals, objectives... Read More
Appraisal Interviews: What To Say & How To Say It
STEPS TOWARDS A GOOD APPRAISAL INTERVIEW:Don't say: "You just don't... Read More
Lateral Thinking, Logical Thinking, Applied Creativity
Certain processes enhance creative output and others enhance innovative output.... Read More
Performance Management Made Easy
Performance Management is a process that both employer and employee... Read More
Effective Multi Cultural International Business Meetings
Of the many areas in international business where cultural differences... Read More
Write Winning Proposals For Venture Capitalists
You need to secure money for your project. You visit... Read More
Outsourcing NOT Just for Big Business
Outsourcing has become a controversial issue and a hot topic... Read More
Performance Evaluations Can Be Beneficial
THE PERFORMANCE REVIEW MEETING: It's a fact - most supervisors... Read More
Teaching Large Companies To Think Like The Little Guys
Q: I am an executive at a large company and... Read More
Miracle Max On Market Breakthroughs
Successful enterprise building requires seven elements. These are:1. People, who... Read More
Selecting A Collection Agency
If you run a business, you are sure to have... Read More
Innovation Management ? what are the practical impediments?
Creativity can be defined as problem identification and idea generation... Read More
Tales from the Corporate Frontlines: Coworker and Caretaker
This article relates to the Coworkers competency, commonly evaluated in... Read More
Use Every Weapon You Have
One of the strongest weapons available allows business, non-profit and... Read More
Coaching Champions at Work
I saw Brian Kerr (the Irish national football coach) on... Read More
Managing YOUR Expectations
I sit on the board of an organization and at... Read More
Learn How To Get The Most From Your Team
Being a leader isn't easy. Every one looks to you... Read More
Quick Tip - Effective Meetings Begin With Goals
Goals are critically important for the success of a meeting.... Read More
Auditing Improves Effective Planning
Speak of operations assessment, and we'll hear its significant value.... Read More
Tales from the Corporate Frontlines: Senior Management and Directional Change
This article relates to the Senior/Top Level management of an... Read More
New Leadership For A New War
Military analysts call this "asymmetrical" war (as if war has... Read More
Innovation Management: Radical Innovation
Creativity can be defined as problem identification and idea generation... Read More
Saying ?No? Gracefully to Customers and Colleagues
Envision the scenario: You've just been asked at the last... Read More
What is the Most Difficult Part of an Improvement Program?
Answer: Starting one.Most of us realize that there is probably... Read More
Transparency: A Key To Your Effectiveness
Last month I talked about the Skilled Facilitator principle of... Read More
Be a Leader - The Importance of Going Home Early!
How you run your business is, of course your business.... Read More
Your Organization Is Only as Good as Your People
Let's begin by singing the jingle from an old US... Read More
The Few & the Many: Free Trade, Outsourcing, & Communication
Have you noticed that some sound ideas get bad publicity?... Read More
Is Your Employee Newsletter Management Propaganda?
It should not be. If it is an effective newsletter,... Read More
What We Have Here Is A Failure To Communicate
Today's successful organizations are the ones which carry on open... Read More
Inspirational Power ( Part 1 )
The Fundamentals of Strategic Marketing, Some Key Traits for Greater... Read More
Innovation Management ? Producing Great Products, Motivation
Creativity can be defined as problem identification and idea generation... Read More
The Leaders Fallacy May Be Howard Deans Undoing
Howard Dean's tenure as chairman of the Democratic National Committee... Read More
Get It Done! Soft Skills not Hard Tools are Required
If your organization has people, then interpersonal skills are needed.I... Read More
3 Ingredients of Highly Profitable Organizational Change
As waves of organizational change sweep across the business landscape,... Read More
Take This Into Consideration Before You Write Your Mission Statement
What principles should a company keep in mind when developing... Read More
Using Employee Opinions Effectively When Designing HR Programs
Using Employee Opinions Effectively When Designing HR ProgramsEmployee opinion is... Read More
Creating Advisory Boards
There is no substitute for soliciting the opinions of the... Read More
Innovation Management: The Quality and Quantity of the Idea Pool
Creativity can be defined as problem identification and idea generation... Read More
Stop Going to Meetings - 10 Questions to Ask Before Attending a Meeting - Get More Productive
We get invited to attend so many "meetings" but do... Read More
5 Awesome Actions of Highly Creative Leaders!
How many times have you wondered why you are unable... Read More
11 Strategies on How to Work in An Open Plan Environment
Many work environments now are open plan, with only a... Read More
1000 Managers Turned Their Plans Into Energy!
I bet you can't tell me how leadership training and... Read More
Power of Pinpointing Accountability
I have always said that if I were to write... Read More
Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 1
Leaders speak 15 to 20 times daily. You speak at... Read More
Managing Change in the Workplace
Change is exhilarating. Change is terrifying. Change is badly needed... Read More
Why Employees Are the Best Source of Cost-cutting Ideas
Cost cutting has become a necessary and important reality in... Read More
Training Adults, Not Teaching Children
Adults are vulnerable to personal and professional embarrassment from poor... Read More
Keep Your Good Workers by Building Good Leaders
A recent report from the American Hospital Association's Commission on... Read More
Organize your Office- Seven Solutions
1. Create a filing system with broad categories such as... Read More
New Leadership For A New War
Military analysts call this "asymmetrical" war (as if war has... Read More
Marketing Miracle: Outsource Your Creative Services
The current economy is causing most companies to tighten their... Read More
Diversity in the Workplace: Benefits, Challenges and Solutions
Workplace diversity refers to the variety of differences between people... Read More
Improvements In A Large Public Electric Utility In South America
The company decided to develop and implement an improvement program.... Read More
Organisational Culture for Continuous Improvement
I have been working with leading Business Improvement guru, Tim... Read More
Presenteeism: The Hidden Costs of Business
(prez.un.TEE.iz.um) nPresenteeism, a relatively unknown concept, is the complement of... Read More
Managing People - Why Is It So Difficult?
Managing, supervising, being a team leader is the hardest job... Read More
Creativity and Innovation Management: The Creative State
Creativity can be defined as problem identification and idea generation... Read More
Does Your Management Style Remind People Of Something They Read In Dilbert?
With thanks to Jeff Foxworthy, the comedian who does the... Read More
Innovation Management ? the Root of the Problem
Creativity can be defined as problem identification and idea generation... Read More
Meeting Your Meeting Expectations
"To get something done a meeting should consist of no... Read More
Innovation Management - idea selection and valuation issues
Innovation is different and distinct from creativity in that it... Read More
Effective Multi Cultural International Business Meetings
Of the many areas in international business where cultural differences... Read More
Character: Is It Necessary In Leadership? (Part Two)
In the first part of this two part article, I... Read More
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