Five Ways to Turn Resistance into Opportunity
Resistance. It isn't something people cherish or enjoy encountering. We experience resistance everywhere at work:People don't like that idea.People don't want the work flow to change.Someone doesn't agree with the feedback they received and becomes defensive.Someone doesn't see the value in a revised policy and they become resistant.People don't want... Read More
Five Steps to Increase the People Power in Your Business
Take some bold steps and help your employees and business partners open up to real change and help them start thinking again to the longer term. Send a message that you are ready to commit to new ways of thinking and that that includes a commitment to the success of... Read More
Hiring Productive Employees: A Checklist for Assessing Their Appeal
The characteristics of job applicants have a strong influence on whether or not they get hired. Their characteristics also indicate the level of their productivity. If you are about to hire employees, consider the characteristics listed below in checklist form. The candidates who possess them are probably the ones who... Read More
Organizational Capital in Politics, War, Sports and Business
Intangible Corporate Assets such as Organizational Capital, Blue Sky and Brand Name Capital, actually they all have a common thread in my opinion. Here are some thoughts on these issues. And first I would like to comment on a couple of UCLA, Anderson School of Business items which are of... Read More
Business is About Making Money
Ask most people why they are in business and they will give you any number of reasons. Things such as wanting to improve the lives of others; make the world a better place; provide for their family; have more free time; the list goes on and on.Fact is business is... Read More
Stomp Out Leeches In Your Company
Recently, I felt appalled to see a political candidate running on the motto of "Demand More!" That motto oozes extreme nerve, and implies some people think it is o.k., as the saying goes, to "rob Peter to pay Paul."Well, this "Demand More!" philosophy led me to thinking about "leeches." I... Read More
Hows Your Company RQ (Reputation Quotient)?
In light of recent corporate scandals, from Enron and Global Crossing to those of once trustworthy mutual funds, is it any wonder that more people are asking, "Can I trust this company enough to do business with them?" But the trust issue isn't just relative to the buyers of your... Read More
The Dark Side of Help Desk SLAs
You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:1) COVERING THE TRUTH WITH METRICSIn some companies, those under the radar of SLA compliance may resort to doing the minimum instead of... Read More
Plan for Business Success - 6 Reasons to Succession Plan
Succession Planning provides many valuable assets to your business. Yet it is easy to do, with a game plan. Here are some reasons why the business leader will find it a useful issue to put some focus on.Personal DevelopmentA manager starts to learn new skills. Far from the chaotic living... Read More
Dont Hire Squirrels to be Your Top Dogs
Bad hiring decisions cost organizations, both in dollars and lost opportunities. But getting the right people in the right places doing the right thing is not easy. It requires painstaking efforts and objective information. Mergers, acquisitions, downsizing, and growth all require an unprecedented need for information about how to hire... Read More
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Quick Tip - Effective Meetings Earn a Profit
Most people treat meetings as a free resource that can... Read More
First Things First -- Process BEFORE Technology
Here's a brief story I encountered while leaving Newark International... Read More
A Leadership Screw Driver: The 90 Day Improvement Plan
I was talking with first-line supervisors in a utility company... Read More
50 Great Ways to Motivate and Not Break the Bank
Quick, Easy, and Even Fun! 1. Smile, say "Hi! How... Read More
Creativity and Innovation Management ? Feasibility
Creativity can be defined as problem identification and idea generation... Read More
How to Leverage Your Strengths for Peak Performance
Ask almost any business leader how to most effectively develop... Read More
Internal Communication: 12 Essential Elements
There are 12 essential elements of a successful internal communications... Read More
Motivation - You Get What You Reward
There's a programme currently running on BBC Television in the... Read More
ISO 9001, What Next?
The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a... Read More
Making Assumptions - A Critical Communication Mistake In Business And In Your Personal Life!
We draw conclusions about people through observation, their behavior, past... Read More
Spinning Gold from Straw: Low-Cost Employee Retention and Motivation Tools in a Changing Economy
New York, NY, February 25, 2005 ? Employee retention and... Read More
Understanding How Change Has Changed
There seems to be an assumption that change is a... Read More
The Ten Keys to Maximizing Employee Performance
1. Let people know what you expect. If people know... Read More
Bosses Are Out ? Managers As Coaches Are In
There is a new trend taking hold in business today... Read More
Management Apathy
I recently received a most interesting phone call.When I answered... Read More
Are You the Culprit?
Are you a business, non-profit or association manager who pretty... Read More
Issue Management Methodology for Tracking Project Issues
1. What is an Issue?An issue is an incident, circumstance,... Read More
Five Essential Hiring Practices
Recruiting and hiring are often done in haste, leaving the... Read More
Group Decision Making : Are the Decisions Really Made by the Group?
GROUP DECISION-MAKING: Many managers feel they are well-versed in areas... Read More
Bar Charts Brought to Life: Index of Interactive Information for HTML and PDF
Bar Charts and the Information ChallengeWhether one is an unknown... Read More
Einstein, The Universe, And Leadership
Every since serving a hitch in the military, I have... Read More
Plan for Business Success - 6 Reasons to Succession Plan
Succession Planning provides many valuable assets to your business. Yet... Read More
Its All About The Customers, Baby
If you want to ensure a steady stream of customers... Read More
Making a Decision to Outsource: Driving Factors
Most executives view offshore outsourcing most of all as a... Read More
How to Help Your Company Become a World Class Company
Most people think real change in an organization occurs as... Read More
A Journey of a Thousand Miles
You can't build a reputation on what you are "going"... Read More
Work Environment Tidbits
Color is a big factor effecting all indoor... Read More
Déjà Vu MCI to Qwest International Inc: Can this Corporate Marriage Survive?
Current Situation:As of this writing, the MCI Board of Governors... Read More
Tales from the Corporate Frontlines: Creating a Culture of Empowerment
This article relates to the Culture & Climate competency, commonly... Read More
The New Economy
This technological revolution has organization, efficiency and productivity requirements well... Read More
Business Innovation ? Organizational Structure
Creativity can be defined as problem identification and idea generation... Read More
Basic Management Skills
Recent studies have shown that industrial supervisors are working at... Read More
Lone Rangers Suffer without Tonto
A lone ranger is someone who prefers working in solitude... Read More
Temporary Employees and Operational Problems; Your Use of Temps Might Reveal Warning Signs
A recent Washington Post article, described the life of temporary... Read More
Creativity and Innovation Management ? Idea Progression
Creativity can be defined as problem identification and idea generation... Read More
The How-Tos of Firing Incompetent Employees
CATEGORIES OF OFFENSES: Most organizations have two categories of offenses... Read More
6 Steps to Effective Communication
Effective leaders are known for being excellent communicators. Here's what... Read More
Top Ten Tips for Outstanding Customer Service
Remember the 80:20 rule? You may not get everything perfectly... Read More
What Your Employees Want You to Know (But You Might Be Afraid to Ask)
This is a challenge for every company owner and manager.... Read More
Organizational Techniques - Tickler and Chron File
One of the biggest problems we encounter in our consulting... Read More
How Can A Communications Audit Help You?
Organizations communicate in two directions: internally to staff and externally... Read More
What Makes a Good Appraisal Interview?
WHAT MAKES A GOOD APPRAISAL INTERVIEW?Here is a tip for... Read More
Problem-Solving Success Tip: Look For Sponsors And Solution Owners
Look for sponsors and solution owners rather than problem owners.Everyone... Read More
Juggling Demands in an Organization
JUGGLING DEMANDS: All leaders constantly juggle a multifarious array of... Read More
Appraisal Interviews: What To Say & How To Say It
STEPS TOWARDS A GOOD APPRAISAL INTERVIEW:Don't say: "You just don't... Read More
Tales from the Corporate Frontlines: Training is in the Eye of the Beholder
This article relates to the Training competency, commonly evaluated in... Read More
Creativity Management ? Quality from Quantity
Creativity can be defined as problem identification and idea generation... Read More
Selecting a Business Broker or Intermediary to Help You Sell Your Business
As crazy as it seems, some people spend more time... Read More
The Leaders Fallacy May Be Howard Deans Undoing
Howard Dean's tenure as chairman of the Democratic National Committee... Read More
Cross Cultural Solutions for International Business
Globalisation, the expansion of intercontinental trade, technological advances and the... Read More
New Job, New Culture: Do You Fit In?
It seemed like a good decision at the time. A... Read More
How to Coach Your Emplyees and Increase Motivation
It is easy to spot the difference between a work... Read More
Offshore This! (Outsourcing Tech Support Overseas)
So I call my telephone company and someone picks up... Read More
50 Great Ways to Motivate and Not Break the Bank
Quick, Easy, and Even Fun! 1. Smile, say "Hi! How... Read More
The Thick Line Between Buddy and Boss
Q: One of my key employees is giving me trouble.... Read More
Tales from the Corporate Frontlines: The Organizational Structure of Our Growing Business
This article relates to the organizational structure competency, commonly evaluated... Read More
Learn About Commercial Collections Agencies Fees
As with any other service, there are good and bad... Read More
Technology & Communication
A study a couple of years ago found that 63%... Read More
The Fairness of Office Politics... Integrity and Political Motivation!
I hear many complaints daily about the "unfairness" of politics... Read More
Four Employee Behaviors That Can Kill Your Business
I found it important to clarify for employees what "deal-breaker"... Read More
Tales from the Corporate Frontlines: Improving Workplace Safety
This article relates to the Safety and Working Environment competency... Read More
Project Management - Are You Done Yet
What happens when a Project Manager asks one of his... Read More
Creativity and Innovation Management: The Creative State
Creativity can be defined as problem identification and idea generation... Read More
Recruitment - Do You Know What Youre Looking For?
The time will come when you'll need to interview someone... Read More
Seeking Help
Where does the time go? Billable time. As a consultant,... Read More
Making Meetings Work
We have all attended meetings that were boring, mindless and... Read More
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