You Can't Do It All - Learning To DelegateThere is not a single management skill more critical to your personal and professional success as an entrepreneur than learning to delegate. But delegating successfully is much more than simply handing out assignments. It is more an exercise in understanding and accepting... Read More
Building a 'bridge of understanding' between parties is fundamental if your business communication is to succeed. If you are a consultant to a client, or a salesperson attempting a closer relationship with your customer, here are five techniques that help achieve just that. 1. Eliciting... Read More
Which documents must I keep for ISO 9001?In addition to the legislative requirement for your business to keep certain records ISO 9001 2000 requires your business to retain other records to demonstrate compliance with its various clauses.From an ISO 9001 2000 viewpoint records are documents generated whilst operating your Quality... Read More
What is a Virtual Assistant? A Virtual Assistant is a highly skilled, independent entrepreneur who provides business services in a remote or virtual environment. Some have used terms like telecommuter or working from home.Employers are looking for alternatives to having a full-time employee. Hiring a skilled Virtual Assistant helps to... Read More
Leadership is lifting a person's vision to higher sights, the raising of a person's performance to a higher standard, the building of a personality beyond its normal limitations. Peter DruckerLadies and gentlemen, the captain has turned on the seat belt sign. Please return to your seats and make sure your... Read More
Accounting is one area which every company has to maintain but mostly not part of their core business. It is also one of the areas that keep changing every year and the company has to aggressively keep up with the changes in the tax code. This includes managing your books... Read More
The heart of a fool is in his mouth, but the mouth of a wise man is in his heart. --Benjamin FranklinHow often have you said something that you thought was perfectly clear, only to find out later that the receiver had taken it in exactly the wrong way? A... Read More
The main reason is to stop any potential lawsuits from happening! But do you know how many individuals I have talked to about this very thing? Many! Do you know what the majority have told me? They have locks and cameras, so they don't need anymore security than that!This is... Read More
The role of a manager is evolving in response to the needs of companies operating on the international stage. The complexities of globalisation brought to the area of management are great and require the 21st century manager to adapt in order to offer modern solutions to modern problems. One area... Read More
Step 1Get the proper level of Six Sigma expertise at the executive level of the company. If the top leaders don't understand the advanced six sigma principles, the company has no shot to attain total quality. This will probably require a hefty budget, entailing the hiring of several high-priced consultants... Read More
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Do you manage by walking around? What do you see?... Read More
Even a well-planned teleconference can go poorly. Some people treat... Read More
Employers pay a high price for absenteeism, often more than... Read More
Managing for Best PerformanceIn it's simplest form, performance management is... Read More
STEPS TOWARDS GIVING A GOOD APPRAISAL INTERVIEW: Give specific feedback.... Read More
This article relates to the Safety and Working Environment competency... Read More
Each time you or one of your work crews cruises... Read More
What do people really find challenging about leading meetings? Here... Read More
You've had many years of training in your craft as... Read More
This article relates to the Human Resource Functions competency, commonly... Read More
Outsourcing is the delegation of a business process to an... Read More
A paper manufacturer with over 300 employees once announced that... Read More
You've hung out your shingle and are ready for business.... Read More
Using Employee Opinions Effectively When Designing HR ProgramsEmployee opinion is... Read More
Are you planning your business or are you... Read More
Quality Assurance, or QA, is often given short shrift in... Read More
Creativity can be defined as problem identification and idea generation... Read More
Life can sometimes be unexciting if not refreshed by the... Read More
Once working and focused in tune with what they do... Read More
About a year ago, I had an opportunity to have... Read More
This article relates to the Culture & Climate competency, commonly... Read More
A critical task in the succession planning process of any... Read More
Yet there is a place for those external 'raft-build's', 'away... Read More
Sometimes things just happen. Maybe we lose focus and take... Read More
For your people, they want to do a great job... Read More
When economic conditions turn tough or when the heavy work... Read More
In Stephen Covey's great book, "The Seven Habits of Highly... Read More
This article relates to the Team Dynamics competency, which evaluates... Read More
Child custody? How'd that get to be an employer's concern?When... Read More
I believe the media and our culture sends the wrong... Read More
Few things are more destructive to a career than a... Read More
You can use this step-by-step method to hire applicants who... Read More
This article relates to the Recognition competency, commonly evaluated in... Read More
IntroductionManagers have two powerful ways of improving the performance and... Read More
If you're like most people, you probably started with wonderful... Read More
Todays business environment has changed drastically from just a few... Read More
As a result of consolidation of operations and significantly increased... Read More
Janet DiClaudio, who was charge of medical records at two... Read More
The title of this article sounds like simple advice, but... Read More
Creativity can be defined as problem identification and idea generation... Read More
This article relates to the organizational structure competency, commonly evaluated... Read More
As a leader, you'll inevitably be faced with people wanting... Read More
Define the Problem First. It seems obvious, but how many... Read More
In two recent articles "Some Evidence of How We Are... Read More
Creativity can be defined as problem identification and idea generation... Read More
Why is it imperative to have a company E-Mail Policy?... Read More
Project heroes. We've all heard of them. Some of us... Read More
Creativity can be defined as problem identification and idea generation... Read More
Because, like you I suspect, they have key target audiences... Read More
What IS assertive communication? Assertive communication is the... Read More
A year or so ago, I met Allan Kempert. Allan... Read More
A series of articles exploring the seven critical areas that... Read More
Do this simple excercise, and transform your life.First, Make a... Read More
Surveys of executives reveal that many companies fall short of... Read More
Industrial/clinical psychology and applied psychiatry have made tremendous strides in... Read More
OK. So you have decided that your organization has to... Read More
Whether you run your own business or manage a team,... Read More
The Number One problem in business is poor communication: between... Read More
The following information is based upon over 500 interviews with... Read More
It's clear to me that a workplace is a better... Read More
People who work with us often struggle with this dilemma:... Read More
Recently, I attended a webinar with nearly 400 other Chief... Read More
As you look around your office, is everyone just like... Read More
TO: All Parents [and Employers and Managers]From: Your Child and/or... Read More
Employers have become so concerned about seeming "unfair" or worse... Read More
Have you ever worked with someone who always seemed to... Read More
Business Management |