How to Delegate Effectively

ACCOUNTABILITY: Delegation is not complete unless subordinates are held accountable for their work. They should be accountable to only one person-usually their immediate manager-and must understand what criteria will be used in judging their performance. They must also understand that unless the job is done successfully, they will be replaced.... Read More

Organizational Capital in Politics, War, Sports and Business

Intangible Corporate Assets such as Organizational Capital, Blue Sky and Brand Name Capital, actually they all have a common thread in my opinion. Here are some thoughts on these issues. And first I would like to comment on a couple of UCLA, Anderson School of Business items which are of... Read More

What To Do When Your IT Project Is Late, Over Budget, and Looks Like It?s Never Going To Work

Here's a scary statistic. According to four prominent research firms, only around 20% of all IT projects are finished in a timely manner. By "timely" the researchers mean without loss of quality or being over budget. They go on to say the average project runs approximately 200 percent late, roughly... Read More

Know Your Client - The First Rule of Business Coaching

Whilst the very best coaches have undertaken independently accredited training and or have years of experience with clients, new self-assessment questionnaires are coming available which is evolving coaching into a far more focused activity. And that is to the benefit of coach/client relationships for the following reasons:- Key Areas Results... Read More

Problem-Solving Success Tip: Test Your Assumptions About Everything

Test your assumptions about everything.Assumptions have a way of creeping into all parts of a problem-solving project. They're often wrong, which can lead to a lot of wasted effort and even cause a problem-solving project to fail entirely. It's very easy to take a strongly stated assertion as true, especially... Read More

What is the Most Difficult Part of an Improvement Program?

Answer: Starting one.Most of us realize that there is probably a better way to perform certain functions or tasks, but improvement programs seem to take second seat to getting the product out the door. But wait a minute. Wouldn't streamlined ways of doing the work help to get the product... Read More

Three Business Lessons From The US Postal Service

There was a buzz in the air recently about the US Postal Service. Seems as though they were running into a budget deficit in the billions.The Postal Service claimed they must cut Saturday service to customers to stay afloat -- a service they had provided for years. And one that... Read More

How to Set Up a Conference Call

The methods in which you set up a conference call vary between the different services you use, and what type of conference calling you are using. There are three main types of conference calls, all with different methods of set up.The most common conference call is reservationless conference calls. There... Read More

Appraisal Systems - Not Living Up to Their Objectives

Almost, if not all organisations have them, they've been around for a very long time and some organisations swear by them, however on the whole the average appraisal system fails to live up to the expectations of the organisation and often they can cause more trouble than they are worth."So,... Read More

The Punitive Approach to Marginal Performers

MANAGING A MARGINAL PERFORMER: Often a marginal performer, even after therapeutic counseling, may not understand that his or her work is seen as substandard. The manager will have to ask the employee directly how the performance could be improved. If the manager still meets with resistance or avoidance, as a... Read More

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Effective Meetings - Quick Survey

Here's an easy quiz to check the health of your... Read More

Great Employees = Passionate Consumers

Companies spend millions of dollars each year identifying their brand,... Read More

Help for the Meeting-Weary Manager

Most of us have found ourselves working on a team... Read More

My Companys Leadership Sucks!

Maybe it's the season or just a more buoyant job... Read More

How Can A Communications Audit Help You?

Organizations communicate in two directions: internally to staff and externally... Read More

How to do SWOT Analysis for your Business

SWOT analysis is needed for all business to understand how... Read More

The Dark Side of Help Desk SLAs

You just signed a Help Desk Service Level Agreement (SLA)... Read More

Five Overlooked Ways To Hire Winners

Here is a true story. My dentist did a "clinical"... Read More

Lateral Thinking, Logical Thinking, Applied Creativity

Certain processes enhance creative output and others enhance innovative output.... Read More

The Power of ?Ask?

For Call Center managers, it is not a pipe dream... Read More

The Ivory Tower Syndrome

"His cardinal mistake is that he isolates himself, and allows... Read More

Planning a Productive Retreat

What value is there in leadership or team-building retreats? Just... Read More

Be a Change Agent ( Part 1)

Aligning business organizations to be successful in the present and... Read More

Thoughts on Empowerment

People are empowered when they are given the authority and... Read More

Turbo-Charge Your Rollout with ERM

Employees are the often-neglected stakeholders in the success or failure... Read More

Innovation Management ? Good Leadership

Creativity can be defined as problem identification and idea generation... Read More

Tales from the Corporate Frontlines: The Organizational Structure of Our Growing Business

This article relates to the organizational structure competency, commonly evaluated... Read More

Innovation, Idea Selection, Valuation

There is no sure fire route to commercial success, but... Read More

Employee Retention: Keeping the People Who Keep You in Business

The retention of highly skilled knowledge workers is one of... Read More

What Every Manager Should Know About How to Become An Effective Executive

In his book, The Effective Executive, Peter Drucker pointed out... Read More

Cross Cultural Solutions for International Business

Globalisation, the expansion of intercontinental trade, technological advances and the... Read More

Diversity Training: The Worst Possible Reasons to Request Executive Funding

You're on your organization's diversity committee. You have the best... Read More

The Changing Boss-Secretary Relationship

THE CHANGING BOSS-SECRETARY RELATIONSHIP: Imagine a partnership at work. One... Read More

Leadership Skills Means Turnover is Not a Problem

"Ha!" you say. "For someone to make a statement like... Read More

Using Outlook to Count Responses

Here's a productivity tip that will save you a lot... Read More

Focus on Outcomes to Keep Your Business On-Course

Did you know that an airplane in flight is off... Read More

Five Steps to Better Employee Management

Hiring employees is a huge responsibility. Before hiring anyone, be... Read More

How To Turn Business Losses Into Cash Flow

When the typical new business operator starts a business, they... Read More

How to Meet Quality Standards with ISO 9001

In today's hectic business environment, it is vital that we... Read More

How to Hire the Right People

One of the biggest challenges any business owner or manager... Read More

Problem-Solving Success Tip: Whatever You Do, Do It on Purpose

Decision-making shows up throughout the problem-solving process. The decisions may... Read More

The 10 Realities of Change

I've seen several articles that begin with lines like "the... Read More

Organizational Culture, Creativity, Innovation

It can be concluded with great certainty that certain organizational... Read More