Workers compensation secrets are hidden deep within piles and piles of bureaucratic mumbo jumbo. They are sometimes used as high priced paper weights for over worked government workers who may or may not be totally interested in seeing that you find the exact information that you are looking for. However,... Read More
Many of you will recognise this quote from the 1960s TV show, "The Prisoner". Patrick McGoohan used the phrase to describe his frustration at not being treated as an individual, and being kept in the dark about what his superiors were up to in a very confusing environment. This experience... Read More
One of the greatest obstacles to progress can often be our awareness of past failures. If we tried something a couple of years ago and fell flat on our faces (and especially if we were ridiculed or derided as a result) we tend to be reluctant to rock the boat... Read More
Cost cutting has become a necessary and important reality in the modern corporate world. Yet many executives do not realize that their people are actually the best source of cost reduction ideas.There are several reasons for this.For starters a highly motivated workforce that understands the bottom-line and its significance to... Read More
1. Eliminate wasteEliminate reports, habits, products, duplicate input, and processes that waste time and money. These drain labor, money and energy from the business.Two-thirds of products or services sold incur more costs to produce than they are sold for. These are a drain on profits. These losers can be reduced... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to... Read More
The problem with communication is the illusion that it has occurred. George Bernard ShawI'm sure this has happened to you: a colleague has just done the exact opposite of what you wanted him to do. How can that be, you ask yourself. I told him exactly what I wanted. Yes,... Read More
We all know people who are like human dynamos. They seem to make an art form of building their business and still enjoy quality time with friends and family. It isn't magic, you can do it too.The world of business ownership or management is inhabited by two main personality types.... Read More
FINDING DIRECTION: An organization can't succeed without direction. Direction means having clear goals and guidelines; set goals and guidelines for staff to follow. When staff direction is needed, you must provide effective procedures for everyone to follow. Have guidelines and goals firmly set to keep the gray areas to the... Read More
ACCOUNTING AND BILLINGCHECK BOOKSWe recommend that you maintain a business checking account in addition to a small business credit card merchant account so that you can take credit cards from purchasers. This way you will know exactly how much is going into your merchant account and how much of your... Read More
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How many times have you asked someone to do something... Read More
I'm often asked to come in to organizations and give... Read More
Creativity can be defined as problem identification and idea generation... Read More
Creativity can be defined as problem identification and idea generation... Read More
Positive versus Negative WorkplacesWe have all worked in places where... Read More
At first blush, it would appear there is no shortage... Read More
Imagine that you open a meeting by saying, "We need... Read More
In articles I've written over the years, I have used... Read More
With client expectations higher than ever before, and the gradual... Read More
Bad meetings are a cultural malady that senior executives pass... Read More
International business is more complex than ever before. Success in... Read More
Meetings can be like mythical vampires ? sucking the life... Read More
You can't build a reputation on what you are "going"... Read More
Measure.The first key question to answer in starting a problem-solving... Read More
Writing a safety manual is a tough job and most... Read More
I first met Roland (not his real name) in 1972.... Read More
What do organizations look for in a prospective employee with... Read More
Every Manager has experienced the frustration of not understanding why... Read More
Innovation is different and distinct from creativity in that it... Read More
In numerous programs I've conducted on performance appraisals, with Human... Read More
The senior flight attendant on the WestJet flight was starting... Read More
On consulting assignments, here are some of the questions I... Read More
Leadership is only sustainable when leaders consistently come up with... Read More
Excess capacity in an automobile plant at Ford, Chrysler, Toyota,... Read More
When the typical new business operator starts a business, they... Read More
One of the biggest problems we encounter in our consulting... Read More
The methods in which you set up a conference call... Read More
Encouraged by the recognition, Sarah Lewsiton went home from work... Read More
INTRODUCTIONThe typical approach executive teams use to cascade, or roll... Read More
Why do managers create low morale as a product of... Read More
Great Groups! - Getting a Group to Think Like a... Read More
What would happen if the personal assistants in your organisation... Read More
It's the middle of the night. You've woken up with... Read More
So you did such a good job in 2003 at... Read More
FINDING DIRECTION: An organization can't succeed without direction. Direction means... Read More
Nobody's perfect, including the boss. Managers, we polled recently, acknowledged... Read More
How do you, or would you, communicate with employees who... Read More
Every since serving a hitch in the military, I have... Read More
In the call center environment we are often only as... Read More
It is a sad fact that many employees are still... Read More
Over 3 of my meetings with 3 business owners last... Read More
The perpetrators of the recent spate of financial frauds in... Read More
Accounting is one area which every company has to maintain... Read More
In today's competitive world shorter product life cycles, customers rapid... Read More
Using all of your senses, to help you test how... Read More
In order to survive, you have to be happier than... Read More
THE MEASUREMENT OF TRAINING: Evaluation is one of the most... Read More
The CultBecoming a part of the Cult, consists of being... Read More
If you think ahead and plan, many nightmare panic and... Read More
Statistics consistently reinforce that the biggest challenge in today's contact... Read More
Have you ever asked yourself the question? "Is this a... Read More
The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a... Read More
Today's successful organizations are the ones which carry on open... Read More
Wouldn't it be great if we got get the cheapest... Read More
One of the strongest weapons available allows business, non-profit and... Read More
People buy from you, offer help, and grant rewards based... Read More
Quality hiring is more than running ads, screening, interviewing and... Read More
Once working and focused in tune with what they do... Read More
There is a new trend taking hold in business today... Read More
A few months ago I had the opportunity to spend... Read More
Do you have more projects than time? Help might be... Read More
Acknowledgement is about recognition or attention from another person. It... Read More
Creativity can be defined as problem identification and idea generation... Read More
Pinpoint your own blocks to assertiveness: fear of disapproval, need... Read More
TO: All Parents [and Employers and Managers]From: Your Child and/or... Read More
Comparing Corporate and Personal goal attainment programs that have developed... Read More
Business Management |