Small Business Outsourcing: An Introduction

Outsourcing is the delegation of a business process to an external service provider. The service provider will then be responsible for the day-to-day running and maintenance of the delegated process.Before outsourcing an IT function, look at your firm's own goals and culture. Price might be a key consideration, but a... Read More

Turning a Negative Employee Into a Positive Asset

Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about the opportunity that lay before me. I was informed by my manager that I had a problem employee on my team. He described her as... Read More

Micromanagement and Delegation

Micro-Management and Delegation Recently I had a long discussion with a friend of mine about Managers and managing. She is a former HR Manager for several major companies and was bemoaning the fact that training for managers has been cut back so... Read More

Discover the Astonishing Power of Words Today!

Picture all the people you know who are dynamic, successful and self-confident. The ones who are the stars of every gathering. The people who are witty, intelligent and entertaining. The scintillating personalities who can be relied upon to light up every occasion.These super confident people are never tongue-tied, never shy,... Read More

Blame Culture Blues - How the Language of Blame Manifests Organisational Underperformance

If you have ever worked within a large organisation then you are sure to have heard the term 'we will not have a blame culture' at some point. However the sheer fact that this statement can be made is an indication that a blame culture already exists.Where the statement 'don't... Read More

What Personal Assistants Really Want

What would happen if the personal assistants in your organisation were away for a week? How would it affect the running of your business or department? How would it affect you?personally?If you are fortunate to have a personal assistant whom you heavily rely on to assist you, in most instances... Read More

What Your Employees Want You to Know (But You Might Be Afraid to Ask)

This is a challenge for every company owner and manager. You have tremendous plans for growth and expect a lot of your employees. But do you know if the company is meeting your best employees' expectations? Are you providing the type of environment that supports high productivity and high quality?... Read More

Employee Performance - If You Want the Best, Get Personal!

This is a story about a man and three dogs.I walk a lot - usually for about half to three-quarters of an hour most mornings. I see a guy with two dogs quite a lot. We chat a little occasionally.Of the two dogs (I know I said three, so hold... Read More

Be a Leader - The Importance of Going Home Early!

How you run your business is, of course your business. A little focus from your end will dictate the way your people act and behave. So the onus is on you to show the way.Why does this matter?If you create a style of working within your organisation which is able... Read More

Why Employees Are the Best Source of Cost-cutting Ideas

Cost cutting has become a necessary and important reality in the modern corporate world. Yet many executives do not realize that their people are actually the best source of cost reduction ideas.There are several reasons for this.For starters a highly motivated workforce that understands the bottom-line and its significance to... Read More

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The Paradox of Job Enrichment

Ellen was a clerk working for a large insurance company.... Read More

Train Me -- But Follow Through

My mechanic has me trained. When I take my car... Read More

HRM: Contributing to Well-being or Ill-being at Work?

If you were to take the people out of an... Read More

Instantly Uncover Your Corporate Culture

Best Definition of "Corporate Culture"If you ask 10 people to... Read More

Dont Let Your Measurements Mislead You

Don't Let Your Measurements Mislead You ... Read More

Innovation Management ? the Root of the Problem

Creativity can be defined as problem identification and idea generation... Read More

I Cant Use This Approach Unless My Boss Does - Power, Accountability, and Consequences

People who work with us often struggle with this dilemma:... Read More

Crisis Management Essentials - How to Communicate Effectively During a Crisis, Emergency or Disaster

A crisis, emergency or disaster can happen at anytime and... Read More

Does Your State Like To Keep Your Workers Compensation Secrets Hidden?

Workers compensation secrets are hidden deep within piles and piles... Read More

Overcoming Perfectionism

Perfectionism can get in the way of building or marketing... Read More

Print Buying Consultant

Ten Money Saving Tips for Print ManagersDespite their stated desire... Read More

People - You Cant Make Them What Theyre Not

Many business people and managers are spending too much time... Read More

You Get the Behavior You Reward

On consulting assignments, here are some of the questions I... Read More

Another Use for Meetings

Every meeting is a laboratory where you can observe and... Read More

What Every Manager Should Know About How to Conduct Successful Training Activities

Whether you are training preschoolers in the classroom or executives... Read More

Managing After Downsizing

So, you survived the downsizing. Your company did something that... Read More

Recognition: A Quick, Low-cost Way to Motivate Employees

Recognizing good performance through praise or other positive action is... Read More

Big Company Intelligence on a Small Company Budget

Information is the lifeblood of the economy. That's especially true... Read More

Quality Standards with ISO 9001

Standardizing Quality SystemsThe ISO, or International Organization for Standardization, was... Read More

Behavioral Extensions and Its Implications at Workplaces

The study of Behavioral extension involves investigating the source of... Read More

Conquering the Number One Problem in Business--Poor Communication

The Number One problem in business is poor communication: between... Read More

Dialogue vs. Discussion

Have you ever sat in a meeting where everyone is... Read More

Finding Common Ground Through Consensus Decision-Making

It's clear to me that a workplace is a better... Read More

Balance Your Managerial Life

We have only one life, but we live in three... Read More

Try It Out On Your Team First

Wow! You're brilliant! You have a great idea. You've looked... Read More

Five Steps to Better Employee Management

Hiring employees is a huge responsibility. Before hiring anyone, be... Read More

Give Yourself a Boss? Day Gift

Become a better boss and reap the benefitsAnother interesting study... Read More

Dividing The Loot

It is when the going gets better, that the going... Read More

Communicating with Case Studies

A few weeks ago, a couple of colleagues and I... Read More

Tales from the Corporate Frontlines: Improving Workplace Safety

This article relates to the Safety and Working Environment competency... Read More

How to get an Audiences Attention

A trainer dryly discussing how to motivate people in an... Read More

Agendas Make Meetings Productive

Having an agenda template that works well for you, week... Read More

Assertive Communication - 6 Tips For Effective Use

What IS assertive communication? Assertive communication is the... Read More