Performance Expectations - 5 Tips and 5 Questions

People want to understand their role - they want to do well! So by being clear, really clear about what it expected of them, makes a big, big difference! And that improves performance as well as saving you time chasing others around to deliver what you want.5 TipsBe Clear -... Read More

Is Your Brain Getting the Memory Full Message? 5 Ways to Free Up Room on Your Brains Hard Drive

Lynn was tapped to head up the project team for a major company restructuring. She began her first team meeting by delegating steps and due dates to the various department heads. That's when she noticed that one member, Bob, wasn't writing anything down. Lynn knew Bob was a competent guy.... Read More

Reflections in the Glass Ceiling

The recent news about one of America's most powerful woman ceo's being removed from office has raised the discussion about gender bias, again. It disappoints me that in 2005, I still hear women clients talking about "the old boys' network". They say "glass ceilings" are holding them back in terms... Read More

Why Businesses Fail - And What You Can Do About It!

Have you unintentionally set your business up for failure?No one sets out to fail! Most business owners read all the statistics (maybe more than once) before they open their doors. Many know the reasons why businesses fail. But some businesses operate under this paradigm: "failure can never happen to me... Read More

The Dripping Faucet in Every Organization

Each day millions of workers spend 8 hours or more at their respective jobs with many contributing to the dripping faucet within every organization. This faucet much like the leaking kitchen or bathroom faucet's steadily waste drops of a previous resource ? water ? every minute of every day until... Read More

Leading Meetings: The Top Three Challenges

What do people really find challenging about leading meetings? Here are the top three questions that keep on cropping up followed by guidelines or simple ways to keep meetings under control and on track. Make your meetings work.1. "Do you have any tips on encouraging people to be on time... Read More

Transparency: A Key To Your Effectiveness

Last month I talked about the Skilled Facilitator principle of being curious. This month I want to talk about the complementary principle transparency. Transparency has recently become a popular topic in business as organizations seek to build (or rebuild) trust with customers, shareholders, and employees. This morning as I opened... Read More

You Get the Behavior You Reward

On consulting assignments, here are some of the questions I frequently ask the employees I interview:1. How does your boss measure you?2. When the end of the year rolls around, how do you know if you have done a good job over the previous 12 months?3. If you wanted to... Read More

Driving of work trucks

Each time you or one of your work crews cruises down the road, people see the vehicle. It is logo'ed and that advertising is there to be noticed. If you cut some one off, believe me they will know who did it. They'll tell their friends and you'll be sorry.... Read More

Bolster Credibility with Investors--Avoid These Phrases in Your Business Plan

Remember Papa John's commercial on TV with the slogan "Better Ingredients, Better Pizza"? Well its nothing more than puffery: general, non-provable, inane claims. The problem is puffery is not only acceptable it's often expected. Phrases like "the biggest," "the best," "the cheapest," and so forth are so over used most... Read More

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Demise of the Lone Ranger Manager: A Lesson in Management Communication Style

When executives see themselves as solely responsible for the overall... Read More

Making Meetings Work

We have all attended meetings that were boring, mindless and... Read More

Innovation Management ? Measuring Failure!

Creativity can be defined as problem identification and idea generation... Read More

The Top Six Reasons to Buy Rather Than Build an Inventory Management Solution

Is building your own inventory management solution really your best... Read More

Keep The Faith - Transform The Fear

FEAR! To what extent does fear rule your life? How... Read More

Provisioning/User Management System Upgrades: Part I -- Ten Reasons Why Not To Do An Upgrade

Tommy Sherman daily monitors a helpdesk-provisioning queue for a large... Read More

Hire People For What They Do Best

I recently flew from Seattle to Atlanta, I realized, just... Read More

Knowledge Management - Learning Whilst Doing - Facilitating an After Action Review

Introducing a learning culture into organisations can be difficult at... Read More

Why Training Fails

Sometimes when I conduct my workshop on Effective Meetings, one... Read More

The Leaders Fallacy May Be Howard Deans Undoing

Howard Dean's tenure as chairman of the Democratic National Committee... Read More

Change Management

"It is not the strongest species that survives, nor the... Read More

Tales from the Corporate Frontlines: Improving Workplace Safety

This article relates to the Safety and Working Environment competency... Read More

How to Coach Your Emplyees and Increase Motivation

It is easy to spot the difference between a work... Read More

A Leadership Lesson: Two Guys With Guns

PERMISSION TO REPUBLISH: This article may be republished in newsletters... Read More

Lets Flourish and Prosper!

Some say that in business as in sex: if it... Read More

How To Prevent Your New Manager From Becoming A Statistic

According to a study by the Manchester Group, 4 out... Read More

Are You Ready to Sell Your Business

Make Sure You Understand Your Motivation for SellingAre you thinking... Read More

Hold Your Applause!

It's amazing what you can accomplish if you don't care... Read More

CEOs Role in Family Business

I first met Roland (not his real name) in 1972.... Read More

Creativity and Innovation Management ? Idea Progression

Creativity can be defined as problem identification and idea generation... Read More

Cultural Differences: Making it Work Virtually

Working virtually adds a whole new dimension to the phrase... Read More

The Boss Didn?t Understand Why His Staff Wasn?t Reading His Mind

Many people believe that everyone sees the world exactly the... Read More

Increase In-House Nursing Homes Collections

The following nursing home collections report outlines 11 guidelines you... Read More

Micromanagement and Delegation

Micro-Management and Delegation ... Read More

Sweet Parting Of Ways

Why settle for bad feelings when your employee leaves the... Read More

Avoid These Seven Deadly Dangers Of Outsourcing

Here are seven dangers of outsourcing your software development. They... Read More

Middle Managers Behaving Badly ? How To Stop This Damaging Your Results

More and more I hear and read about a looming... Read More

Making Change Work

Shaky FoundationsWhilst over 60% of businesses will be looking to... Read More

Critical Success Factors - Next

The Critical Success Factors Focusing on the... Read More

On the Road to Assertiveness

Learning to be assertive takes time, courage and the ability... Read More

Punctuality in Business: What it Says About You

"Nothing inspires confidence in a business man sooner than punctuality,... Read More

Lateral Thinking, Logical Thinking, Applied Creativity

Certain processes enhance creative output and others enhance innovative output.... Read More

Managing YOUR Expectations

I sit on the board of an organization and at... Read More