Developing Your Mission

"The best Leader is one who knows how to pick good people to do what he or she wants done and self-restraint enough to keep from meddling with them while they do it." - Heidi Richards -Mission statements describe the purpose of an organization or a sub-group of it. It... Read More

Turbo-Charge Your Rollout with ERM

Employees are the often-neglected stakeholders in the success or failure of a CRM (Customer Relationship Management) initiative. But employees don't always resist new ways of doing business. If you factor in relationship management practices that engage people in the change process, you can circumvent significant resistance and actually speed up... Read More

Survival of the Fittest: The Road to Human Extinction

I was watching a TV program some months ago about a biologist working in Central America who was dedicated to protecting the panther species from extinction. During the program I heard him make a comment that upon reflection I found had embedded in it seeds of wisdom that not even... Read More

Make Change Easy - Get Involved!

There are wild variances in how much involvement organisations are brave enough to offer their people in change. From those organisations where they just 'tell' (sometimes by text message even!), to the most enlightened extreme, where they enable wholesale contribution to the change process.Such organisations actually create the time and... Read More

Jewelry Use by Employees

Many companies have dress codes, which include jewelry. Some companies do this because they do not wish to offend customers who are of various faiths by employees who wear necklaces with religious symbols. Others out of practicality as some jewelry can get caught in machinery and cause severe injury or... Read More

Good Idea Generation ? A Process

It seems incongruous that good idea generation can be a process or that a process may lead to insight. However, if you examine the behaviour of people who regularly generate good ideas ? such as creatives in advertising - you will find that common patterns of behaviour do emerge and... Read More

How To Rebuild Trust

Here are some quick thoughts on ways to turn things around.Determine the real reasons why trust has diminished. Is it a problem in your industry? Something that happened in your company such as layoffs? Or is it personal ? they don't trust you? Don't rush out and create a new... Read More

13 Comments on Bad Meetings

Bad meetings are a cultural malady that senior executives pass on to new employees.Long pointless meetings are useful in that they keep incompetent people from interfering with those who are working.An employee who needs permission to buy a box of paperclips can spend tens of thousands of dollars worth of... Read More

Downsizing in Organisations - The Real Truth

I've met and worked with many people in all sectors of the business world and found that the majority of managers and team leaders are spending too much of their time on basic administrative tasks. Tasks for which they have had no training in. In many instances people are stressed... Read More

Three Foundation Stones for Building Organizational Integrity

When the stock market crashed in 1929, there were a lot of people who lost everything they had. You would think that the result of that event would be complete and utter despair. And, in fact, there were those who reacted that way. There were numerous cases of people who... Read More

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Tales from the Corporate Frontlines: The Role of Character in Leadership

This article relates to the Senior /Top Level Management competency,... Read More

Employee Motivation: It?s More Than A Paycheck

Managers often ask, usually with exasperation, "How can I keep... Read More

10 Ways To Maintain Profits In A Slow Economy

1. Sell more back end products to your existing customer... Read More

Check Your Communication Skills

Use this check list to assess your communication skills.Focus* Do... Read More

Offshore This! (Outsourcing Tech Support Overseas)

So I call my telephone company and someone picks up... Read More

Why and How to Work with a Consultant

A good consultant provides specialist abilities and experience, innovative ideas,... Read More

Conquering the Number One Problem in Business--Poor Communication

The Number One problem in business is poor communication: between... Read More

Why Soft Skills?

The industrial age is over. Organizations still stuck in the... Read More

How to do SWOT Analysis for your Business

SWOT analysis is needed for all business to understand how... Read More

Smart Choices: How to Hire the Best

Your organization's continued growth and success depend on making smart... Read More

Choosing the Right Corporate Training

According to a Gallup Poll, 80 percent of employees said... Read More

Innovation Management ? Reducing Hierarchy

Creativity can be defined as problem identification and idea generation... Read More

A Rare Leadership Skill: Dealing With People Who Want Out By Offering Crowns For Convoy

As a leader, you'll inevitably be faced with people wanting... Read More

Why Business Owners Need Security

The main reason is to stop any potential lawsuits from... Read More

How to Find the Right Virtual Assistant for You

If you search on Google for "virtual assistant", you'll find... Read More

Are You Prepared for a Disaster?

Yesterday I look at my calendar and saw that my... Read More

Knowledge Management - Creating a Sustainable Yellow Pages System

How can I "know who knows" None of us can... Read More

Let the Intern Do It - Affordable Help for Your Business

Do you have more projects than time? Help might be... Read More

Do You Hear That?

I read a report in the Toronto Star stated that... Read More

Project Management, A Forgotten Perspective

Effective project managers know how to get the job done,... Read More

The Comfort Zone

The Comfort Zone I... Read More

The Email Trap

If you sit at a computer for most of the... Read More

11 Strategies on How to Work in An Open Plan Environment

Many work environments now are open plan, with only a... Read More

Business is About Making Money

Ask most people why they are in business and they... Read More

Look Good on Voice Mail

Your use of voice mail tells others a lot about... Read More

Are You in AWE of Your Employees?

Employers have become so concerned about seeming "unfair" or worse... Read More

Organisation Tips For The Mobile Executive

Despite the fact that everyone sighs "How glamorous!", the life... Read More

Goodwill is an Intangible Asset

'Goodwill' is regarded as an intangible asset in a business.... Read More

The Permissive Environment is the Suspect

The permissive and participatory conduct which most employees take for... Read More

Examining the Relationship Between Employee Satisfaction and Customer Satisfaction

Researchers have undertaken numerous studies to look at the connection... Read More

5 Surefire Ways to Bring Your Business Objectives Full Circle with Technology

All small to mid-sized company owners want to know where... Read More

Quick Tip - Effective Meetings Earn a Profit

Most people treat meetings as a free resource that can... Read More

Hiring Productive Employees: A Checklist for Assessing Their Appeal

The characteristics of job applicants have a strong influence on... Read More