Don?t Get Down ? Manage Up!

"Experience is not what happens to a man; it is what a man does with what happens to him." - Aldous HuxleyEver have one of those supervisors that just didn't quite get it?Perhaps you even wondered from time to time how in the world this person ever became a manager... Read More

Performance Evaluations Can Be Beneficial

THE PERFORMANCE REVIEW MEETING: It's a fact - most supervisors and employees have negative feelings toward performance appraisals and appraisal interviews. It's often necessary to shift people's thinking from the perception that the interview is a time of judgment to the perspective that supervisors can provide support and direction to... Read More

Working with Hearing Impaired Employees - Giving Them a Fair Go

Hearing impaired people often encounter difficulty at work because their disability isn't visible. I'd like to relate to you, briefly, the sorry saga of a young man who has recently been dragged through a performance management process, essentially brought about by misunderstanding, frustration on his behalf, and failure by an... Read More

Six Reasons to K.I.S.S.

Six Reasons to K.I.S.S. "Very often, people confuse simple with simplistic. The nuance is lost on most." - Clement Mok, Chief Creative Officer, Sapient We've all heard THIS acronym, K.I.S.S. ? Keep it Simple, Stupid! While I prefer, Keep it Splendidly Simple; the point is the same. Make it... Read More

Having Your Phil

February 2nd, at approximately 7:30 a.m. local time on Gobbler's Knob in a small town in western Pennsylvania, 20,000 people and a national radio and television audience anxiously await the prognostication of America's favorite furry forecaster. In a tradition dating back 119 years, Punxsutawney Phil emerges from hibernation?and if he... Read More

Why Business Owners Need Security

The main reason is to stop any potential lawsuits from happening! But do you know how many individuals I have talked to about this very thing? Many! Do you know what the majority have told me? They have locks and cameras, so they don't need anymore security than that!This is... Read More

Building A Stellar Business One Employee At A Time

Top businesses that continually lead their industry clearly understand a simple fact:People are their most vital assets.Every employee plays a key role in the company. In today's climate, your company cannot afford redundant employees.All businesses are run and operated by people. Each person makes decisions every day based on what... Read More

Balance Your Managerial Life

We have only one life, but we live in three overlapping worlds-our business world, our family world, and our other social world. Imagine bringing your spouse and kids to a meeting with seven of your salespersonnel. Sitting off to your left, Miss Wright asks the question on the minds of... Read More

Delegate or Die!

You Can't Do It All - Learning To DelegateThere is not a single management skill more critical to your personal and professional success as an entrepreneur than learning to delegate. But delegating successfully is much more than simply handing out assignments. It is more an exercise in understanding and accepting... Read More

Quick Tip - Effective Meetings Begin With Goals

Goals are critically important for the success of a meeting. You must know what you want so you can ask for it. And the participants need to know what you want so they can help you get it. Without goals, a meeting becomes a journey without a destination.Unfortunately, many meetings... Read More

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Five Tips for Analyzing an Income Statement

In today's article, we'll be looking at the income statement,... Read More

Try It Out On Your Team First

Wow! You're brilliant! You have a great idea. You've looked... Read More

Internal Prisons: The Thief of Productivity and Quality in our Workforce

As a professional speaker, one of my biggest challenges is... Read More

Success: A Wholistic Perspective

The world has always been mixed with the... Read More

Employee Orientation: Get New Hires Off To a Great Start

The good news is that a new hire orientation program... Read More

Motivating Employees - Ten Ways to Start You Off

Yet there is a place for those external 'raft-build's', 'away... Read More

Ten Problem Solving Techniques

Do you ever need to find some good ideas, or... Read More

Knowledge Management - Capturing And Structuring Knowledge Into Reusable Assets

Many organizations have an approach for identifying and recording lessons... Read More

Do You Really Care What People Think?

You had better care! Because what people think usually leads... Read More

Employee Turnover: Is It Eating Up Your Profits?

Keeping the cost of doing business down, yet providing a... Read More

Diversity in the Workplace: Benefits, Challenges and Solutions

Workplace diversity refers to the variety of differences between people... Read More

Delegation Obstructions

OBSTRUCTIONS: 1. Staff deficiencies. Lack of confidence in employees quite... Read More

Innovation Management ? Reducing Hierarchy

Creativity can be defined as problem identification and idea generation... Read More

Working with Hearing Impaired Employees - Giving Them a Fair Go

Hearing impaired people often encounter difficulty at work because their... Read More

Creativity and Innovation Management: Specialisation or Generalisation?

Creativity can be defined as problem identification and idea generation... Read More

Hows Your Company RQ (Reputation Quotient)?

In light of recent corporate scandals, from Enron and Global... Read More

Reflections in the Glass Ceiling

The recent news about one of America's most powerful woman... Read More

Make It Easy to Reply - Voice Mail That Works

If you are like most business people, voice mail has... Read More

Recruitment - What Youre Really, Really Looking For

Imagine that you're a sports coach and you need a... Read More

I Cant Use This Approach Unless My Boss Does - Power, Accountability, and Consequences

People who work with us often struggle with this dilemma:... Read More

Employee Discipline: How to Nip Problems in the Bud

Are you uncomfortable with delivering disciplinary action, even involving employees... Read More

Contract Management Software: the Solution to the Problem of Coordination

Charles Petrie, from Stanford, released a short article entitled "The... Read More

Communicating CEOs

I see a PR firm has done a survey on... Read More

CRM ...The Emperors New Clothes

The story of the emperor's new clothes is a fairy... Read More

Qualities of a Great Manager

In the call center environment we are often only as... Read More

Time Management Tips for Managers

Late last year I was presenting a workshop for the... Read More

Identifying Candidates for Leadership

A critical task in the succession planning process of any... Read More

Lack of Operations Manuals Stunting Your Growth?

Lack of Operations Manuals stunting your growth?CONTENTS:1. Do you lack... Read More

Tales From The Corporate Frontlines: Job Security in Todays Workplace

This article, Job Security in Today's Workplace, was part of... Read More

Accountability Equals Meeting Success

Leslie was the new manager of the group. She was... Read More

Dont Get Side-Tracked By The Nay-Sayers

You, the Entrepreneur, are 'normally' a type-A individual. One who... Read More

Why All Managers Are Alike

Because, like you I suspect, they have key target audiences... Read More

Results of Poor Cross Cultural Awareness

Results of Poor Cross Cultural Awareness. Having a poor understanding... Read More