Performance Appraisals: Questions for Smarties and Dummies

In numerous programs I've conducted on performance appraisals, with Human Resource people (who are responsible for developing and implementing programs) and with line managers (who actually conduct the reviews) are often foggy about performance appraisal procedures. Here are some frequently asked questions.Questions asked by HRD Professionals:1. What are the essential... Read More

Collections Management

How long does it take your customers, clients or patients to pay you for the products or services you have provided?Have you developed a consistent collection management program?Your answer to the above questions is a leading indicator as to how well you collection management is. Sending an invoice doesn't always... Read More

Creativity and Innovation Management: Incubation and Insight

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More

Designing Your Healthy Administration - A Management Overview

Management or Leadership?Simply stated, management ensures that things get done, in accordance with accepted policies, based on the reality of a situation. It involves deciding the how, and the when and often the who. The who can be a cross-over factor in the initial stages. It is doing it right,... Read More

Time Management and Team Development - The Yes and No of It

Sometimes.In fact making some small changes to the circumstances when we use these two little words, can make all the difference. And it takes practice.Saying 'Yes' More......brings help when we are offered it. How often have you turned down support, because it felt easier to say 'No thanks. I'm fine'?... Read More

Out of Control?

There are papers on the floor, across the desk and resting on the keyboard. Piles of files are all around. Magazines, newspapers?you name it. Just about anything can be found in this office. You've seen it in your own organization. You know what I am talking about.Several years ago an... Read More

Instantly Uncover Your Corporate Culture

Best Definition of "Corporate Culture"If you ask 10 people to define "organizational culture," you will get 11 different answers!Fortunately, from my consulting and writing on leadership and organizational change, I created my definition of organizational culture:"Corporate culture is how every employee knows she or he must act ? even if... Read More

Employee Motivation: Make Everyone A Cheerleader For Your Company

Do you manage by walking around? What do you see? People excited about their job or people just going through the motions? Here are seven ways, that do not cost much if anything, to turn the "it's just a job" employee into one that is powered up and willing to... Read More

The Seven Cs: Partnership Danger Signs - Conflict Becoming the Norm ? Part 1

A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.Conflict Becoming the Norm ? Part 1Dr. Dean Ornish, noted cardiologist, says the greatest cause of disease is the stress that comes from conflict. Conflict is bad for your health, your personal life and... Read More

What Consultants Want You to Know (But You Never Ask)

I've been both a CEO and a consultant, so I've seen from both perspectives what goes right and what goes wrong when a consultant comes in to a company. Generally the CEO or the manager who hires the consultant tells the consultant what he or she wants. Often the manager... Read More

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Manage Your Time - Save Your Business.

If you work from home, chances are you already know... Read More

When Being A Facilitator DOESNT Help

I talked with a group of internal consultants last week... Read More

Communicating with Offsite Workers

How do you, or would you, communicate with employees who... Read More

Manage Your Business from the Rockies, not the Prairies

The day job as a manager is all about managing... Read More

The Seven Cs: Partnership Danger Signs - The 5th C: Control Issues

A series of articles exploring the seven critical areas that... Read More

Strategies for Planning and Conducting Effective Meetings

Did you know that business executives spend about half their... Read More

Creativity Management and Behaviour

What behaviour maximises the chances of thinking of great ideas?... Read More

Allan Kempert Discovers That Truly All You Gotta Do Is Ask

A year or so ago, I met Allan Kempert. Allan... Read More

Identifying Potential in Ourselves and Others

If there is someone nearby as you read this look... Read More

Tales from the Corporate Frontlines: Senior Management and Directional Change

This article relates to the Senior/Top Level management of an... Read More

A Leadership Screw Driver: The 90 Day Improvement Plan

I was talking with first-line supervisors in a utility company... Read More

Managing Client Relationships

Managing Client Relationships: Even the best run organizations occasionally run... Read More

ISO 9001 What Records Does My Business Need To Keep?

Which documents must I keep for ISO 9001?In addition to... Read More

Vampire Meetings and How To Slay Them

Meetings can be like mythical vampires ? sucking the life... Read More

You?re Hired, Now Go Home: Managing Workers at a Distance

Telecommuting or virtual work opens up a wider net of... Read More

Knowing versus Doing - Execution In The Workplace

Have you ever worked with someone who always seemed to... Read More

9 Strategies for Writing Accounts Payable Procedures

The Cash to Cash Cycle Part Four of SeriesNext: Complete... Read More

Lower the Bar

"Nothing great was ever achieved without enthusiasm." Ralph Waldo EmersonI'm... Read More

A Tricky Supervision Challenge

Many managers believe that treating their team members as responsible... Read More

Ten Secrets of Super Successful Meeting Planners

Whoever said that being a meeting planner was easy, lied!... Read More

Managing YOUR Expectations

I sit on the board of an organization and at... Read More

5 Steps to Continuous Process Improvement

Part One of Creating Well-Defined Processes SeriesWhat if your sales... Read More

Manage or Lead ? Why the Difference Matters and What to Do About That Difference

Many books have been written about managing people, and an... Read More

How to Beat the Turf Mentality

Want to hear a fascinating story? Let's sit in at... Read More

Employee Turnover: Seven Reasons Why People Quit Their Jobs

There are many reasons why good employees quit and go... Read More

Credibility - A Golden Key to Becoming More Influential

You have been named a new leader in your organization,... Read More

Twitch Speed: Reaching Younger Workers Who Think Differently

Every parent, educator, and manager knows that "Nintendo children"--those born... Read More

Five Strategies To Strengthen Your Company?s Financial Management

Too many businesses wait until a crisis occurs before they... Read More

Management Apathy

I recently received a most interesting phone call.When I answered... Read More

Jack Welch--Success Is Getting Back Up on the Horse

A few months ago I had the opportunity to spend... Read More

Problem-Solving Success Tip: Test Your Assumptions About Everything

Test your assumptions about everything.Assumptions have a way of creeping... Read More

Too Much Time Treating Symptoms

A man drives down the highway each day on his... Read More

Understanding Every Aspect of Your Organization

GET TO KNOW YOUR ORGANIZATION: If you don't understand an... Read More