Performance Evaluations Can Be Beneficial

THE PERFORMANCE REVIEW MEETING: It's a fact - most supervisors and employees have negative feelings toward performance appraisals and appraisal interviews. It's often necessary to shift people's thinking from the perception that the interview is a time of judgment to the perspective that supervisors can provide support and direction to... Read More

Bullying and the Not for Profit Organisation

Where there is people there is politics! Bullying is now a major workplace issue that has invaded our not for profit organisations. Take the following example.Cheryl was the General Manager of a Not for Profit organisation in a major Australian City providing specialist supervision for young adults. She had recently... Read More

Indiscretion Can Kill Your Business

The quickest way to cancel out all the thought, work, energy, time and expense you've poured into promoting your business is with indiscretions. I'm not talking about giving your clients' confidential materials to their competitors, though that certainly will kill your business ­ I'm talking about the indiscretions that leak... Read More

Feedback - Make it Descriptive

Have you ever heard yourself say to a team member - "You're really great" - "You're a star" - I think you're brilliant" - "You're doing a great job!"It's got to be a plus point that you're giving Confirming Feedback and there's nothing intrinsically wrong with any of the statements... Read More

Is A Bad Attitude Permanent

Today there is great weight put on a person's attitude. It is as if this is something for which they are individually responsible and should be held to account for.The inference seems to be that no matter what you do the way that you approach it is your responsibility.For example,... Read More

Nine Vital Lessons For Avoiding Training Fads That Waste Time, Money and Enthusiasm

Unfortunately, at least two thirds of much of the training and development effort undertaken by organisations to develop their people is wasted.This is such as shame isn't it? Waste of money is bad enough but even more serious is the waste of human energy and enthusiasm. I've witnessed organisations and... Read More

Once Upon a Conflict

Once upon a time there lived an innocent, hardworking manager. One day he dared to wander from the safety of his open-concept office to speak out at a team meeting. He was immediately challenged, nay attacked, by another team member and his senior manager, embarrassing him in front of his... Read More

The Best Way to Keep Track of Meetings

How should you keep track of meetings?Have you ever wanted to run away from a meeting? I worked for one of the top five companies in the US and they seemed to hold meetings to plan meetings. It absolutely drove me around the bend! I would try and multi-task like... Read More

Diversity in the Workplace

As you look around your office, is everyone just like you? Probably not. The demographics of the American workforce have changed dramatically over the last 50 years. In the 1950s, more than 60% of the American workforce consisted of white males. They were typically the sole breadwinners in the household,... Read More

What Makes A Good Media Story?

Media relations can be difficult, but also rewarding. And the lessons we learn from working with newspapers, magazines, radio, television, and online publications should increase the effectiveness of all our communication initiatives.That's because dealing with the media parallels our dealings with other stakeholders. In media relations, the competition to be... Read More

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Innovation Management ? how does the user benefit?

Creativity can be defined as problem identification and idea generation... Read More

Training Adults, Not Teaching Children

Adults are vulnerable to personal and professional embarrassment from poor... Read More

Problem-Solving Success Tip: Measure the Right Things.

Measure the right things. It's not enough just to measure-you... Read More

Supplier Sees 53% Reduction in Out-of-Spec Orders Case Study

The goal of perfection is a challenge. It is often... Read More

Innovation Management ? Producing Great Products, Motivation

Creativity can be defined as problem identification and idea generation... Read More

First Things First -- Process BEFORE Technology

Here's a brief story I encountered while leaving Newark International... Read More

Why Businesses Fail - And What You Can Do About It!

Have you unintentionally set your business up for failure?No one... Read More

Five Overlooked Ways To Hire Winners

Here is a true story. My dentist did a "clinical"... Read More

Employee Motivation: Make Everyone A Cheerleader For Your Company

Do you manage by walking around? What do you see?... Read More

Resolving Needs - What Your Employees Wish For!

For your people, they want to do a great job... Read More

The New Five Truths of Employee Motivation

Motivation is a term that is so widely used, yet... Read More

Writing and Revising Your Life Story

Change is not simple. Why do we repeat behavior that... Read More

Is Your Management Style Assisting or Hurting Your Business?

Many times business owners can have significant differences in management... Read More

Outsourcing NOT Just for Big Business

Outsourcing has become a controversial issue and a hot topic... Read More

Recruitment - Do You Know What Youre Looking For?

The time will come when you'll need to interview someone... Read More

Invite Self-Managed Staff

"Treat people as if they were what they ought to... Read More

Quality Standards with ISO 9001

Standardizing Quality SystemsThe ISO, or International Organization for Standardization, was... Read More

Problem-Solving Success Tip: Use Your Project Management Skills

Solving a big problem is a project: you're far more... Read More

New Leadership For A New War

Military analysts call this "asymmetrical" war (as if war has... Read More

Recycling, Reverse Logistics and?..Candy

The candy box is a container for all your favourite... Read More

Managing Client Relationships

Managing Client Relationships: Even the best run organizations occasionally run... Read More

Why Employees Are the Best Source of Cost-cutting Ideas

Cost cutting has become a necessary and important reality in... Read More

Problem-Solving Success Tip: Dont Leave Your Key Stakeholders Guessing

Communicate! Don't leave you key stakeholders guessing.We are generally not... Read More

Organisational Culture for Continuous Improvement

I have been working with leading Business Improvement guru, Tim... Read More

The Best Way to Keep Track of Meetings

How should you keep track of meetings?Have you ever wanted... Read More

What to Do When Trust is Low

Trust is essential. You can't run a business without it.... Read More

Have You Always Thought That The Best Ideas Come From Research Or Management? Think Again

Many entrepreneurs and chief executive officers are unaware that there... Read More

Agendas Make Meetings Productive

Having an agenda template that works well for you, week... Read More

Creativity and Innovation Management ? Feasibility

Creativity can be defined as problem identification and idea generation... Read More

Overcoming the Document Tracking Challenge

"Where did it go? It was here yesterday. Wait. Here... Read More

Creativity and Innovation Management ? Hierarchies

Creativity can be defined as problem identification and idea generation... Read More

How To Write Commercial Collections Letters

It is sometimes valuable to bring the sales manager into... Read More

Four Steps to Better Performance Reviews

Direct reports-people who need direction and leadership-rely on their leaders... Read More