Does Your Management Style Remind People Of Something They Read In Dilbert?

With thanks to Jeff Foxworthy, the comedian who does the "You might be a redneck series of jokes.If you really believe people in your group are lucky to have a job, you might be a jerk.If, when you call a meeting, people suddenly call in sick, you might be a... Read More

Working with Hearing Impaired Employees - Giving Them a Fair Go

Hearing impaired people often encounter difficulty at work because their disability isn't visible. I'd like to relate to you, briefly, the sorry saga of a young man who has recently been dragged through a performance management process, essentially brought about by misunderstanding, frustration on his behalf, and failure by an... Read More

ISO 9001 and Total Quality Management

Total Quality ManagementTotal Quality Management, or TQM, has become one of the most frequently discussed topics in current business literature. Because of the competitive pressures created by Japanese companies, quality became a competitive weapon in the 1980s in most industries. Its role in economic life seems to be attaining a... Read More

Process and Procedures Investments - How to Get Money Back

In September 2004, President Bush signed the $146 billion tax cut bill restoring the recently expired business Research & Experimentation Tax Credit. The 18-month renewal of the research and experimentation tax credit, which expired June 30 2004, was the most expensive item with an expected $7.6 billion cost through 2014.Process... Read More

Key Control ? Who Has the Keys to Your Kingdom?

Key control, or more accurately the lack of key control is one of the biggest risks that businesses face.What is the risk?Imagine, you have fired a trusted employee, unknown to you that person had a spare key to your business, they come back after hours and steal business secrets, account... Read More

5 Steps to Continuous Process Improvement

Part One of Creating Well-Defined Processes SeriesWhat if your sales increased from $100,000 to $110,000 per day and your profit increased from $10,000 to $11,000 ? did you improve by 10%? The answer might shock you...Because the answer is no. No improvement occurred. In fact, your process deteriorated. Sure, revenue... Read More

What is the Most Difficult Part of an Improvement Program?

Answer: Starting one.Most of us realize that there is probably a better way to perform certain functions or tasks, but improvement programs seem to take second seat to getting the product out the door. But wait a minute. Wouldn't streamlined ways of doing the work help to get the product... Read More

How To Learn Great Management from Our Kids

Learning comes from many places. And one of the most wondrous opportunities is right in front of us. At dinner, at play and at bedtime, every evening. It is there on the sports field, on vacation and during homework. Our children have clues we can use in our business and... Read More

Two Critical Success Factors in an ITIL Implementation

Any IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very important factors well in advance.? The first factor is to have dedicated, trained and committed process owners.If you want to have a successful Incident Management... Read More

Why We Judge

Judgment is the process of forming an opinion of something by making a comparison. While judgment can play an important role in decisions we must make to live productively, sometimes the thoughts we hold are what prevent us from having what we most desire.Judgments are based on thoughts we hold... Read More

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Rethinking Workplace Security: How the Rules Have Changed

The workplace has traditionally been a dangerous place. Very early... Read More

Employee Turnover: Seven Reasons Why People Quit Their Jobs

There are many reasons why good employees quit and go... Read More

Regaining Control - Nine Steps for New Managers

My client had faced the same challenge, which was frustrating... Read More

2 Steps For Increasing Company Profits or Performing Business Turnarounds

1. Eliminate wasteEliminate reports, habits, products, duplicate input, and processes... Read More

Motivating For Higher Performance

Employee motivation is probably the most important single manageable factor... Read More

Creativity and Innovation - Large Firms Versus Small Firms

There is a pervasive assumption that small firms are more... Read More

Performance Appraisal - Ten Stupid Things Managers Do To Screw It Up

Performance appraisals aren't fun. But a lot of the time... Read More

Involving People Gave Us the Improvements We Needed

We had a problem with handling materials in a production... Read More

Make Them GLAD Youre Their Boss

Criticism has the power to do good when there is... Read More

Improving Your Inter-Company Communications At No Cost

It's all very well having a flashy (and expensive) advertising... Read More

5 Interviewing Mistakes That Can Lead To Hiring The Wrong Person

Mistake #1: Going with the flowInexperienced interviewers sometimes fall into... Read More

Integrity... Should It Matter?

In our fast paced work culture, manned by technology savvy... Read More

Why Would Anyone Hold a Bad Meeting?

Pssst, want a stock tip that will make you rich?... Read More

How To Get 10% More Work Out Of Your Employees

It is getting harder to run a business for a... Read More

Influencing Change - A Guide for Sellers, Coaches, and Supervisors

When people or groups make a decision to purchase something,... Read More

Medical Malpractice: Three Myths That Cost Your Hospital Millions

What's the use?Nothing you do will hold down the cost... Read More

Problem Solving

When problem solving, you may recognize that you were working... Read More

Innovation Management: Radical Innovation

Creativity can be defined as problem identification and idea generation... Read More

Why Would Anyone Do That in My Meeting?

Imagine that you open a meeting by saying, "We need... Read More

Corporate Governance for Business Owners

It is clear that good Corporate Governance is in the... Read More

5 Steps to Continuous Process Improvement

Part One of Creating Well-Defined Processes SeriesWhat if your sales... Read More

Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark

I'm often asked to come in to organizations and give... Read More

Management Consultants, Creativity, Innovation

Most firms have intelligent, capable, knowledgeable managers who are very... Read More

Which ITIL Process Should We Implement First?

The following question is usually debated a lot amongst IT... Read More

What to Do When Trust is Low

Trust is essential. You can't run a business without it.... Read More

Experiences of Management Coaching (Part 2)

In our experience, we have found that there are several... Read More

The Power in Praising People

One of the keys to success is to have successful... Read More

Let the Professionals Help You Out - Outsource

As your website grows in terms of attracting more footfalls,... Read More

Assertiveness Helps Accomplish Everything

When trying to get something accomplished, assertive behavior is the... Read More

Knowledge Management - Leadership Behaviours Which Encourage Knowledge-Sharing

The concept of knowledge management or knowledge sharing makes intellectual... Read More

10 Critical Questions to Ask Before Hiring a Consultant

Talk to as many consultants as you can before hiring... Read More

The Seven Essentials of Business Communication

There are seven essential elements to successful business communication:StructureClarityConsistencyMediumRelevancyPrimacy/RecencyPsychological Rule... Read More

Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 1

Leaders speak 15 to 20 times daily. You speak at... Read More