Improving Patient Sensitivity in Doctors and Hospital Staff
COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired.PROBLEMThe hospital was undergoing a series of changes involving personnel, organizational alignment and even an expansion of the property which caused disruption to the... Read More
Does Your Management Style Remind People Of Something They Read In Dilbert?
With thanks to Jeff Foxworthy, the comedian who does the "You might be a redneck series of jokes.If you really believe people in your group are lucky to have a job, you might be a jerk.If, when you call a meeting, people suddenly call in sick, you might be a... Read More
The Seven Cs: Partnership Danger Signs - The 6th C: Changing Vision
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.The 6th C: Changing VisionIn order for a business to be a success the vision and mission must be reflected in all aspects of the structure, the culture and the strategy by which business... Read More
Conflict Resolution Training- When Personal Safety is an Issue
Conflict generally arises by having your needs, desires, perceptions and values challenged.When a person feels that their values are being challenged they generally respond the strongest. Inwardly they feel their personal safety threatened and desire to stop that threat.Surprisingly for most people, is that one of the reasons many attempts... Read More
On The Job Training is Something You Canâ??t Afford to Skip
Trained employees are more productive employees; thereâ??s no doubt about that. Whether youâ??re your only employee or whether youâ??ve got a growing staff, put OJT (on the job training) at the top of your To-Do list.Every job, no matter what it is, is done better and faster when those responsible... Read More
Look Good on Voice Mail
Your use of voice mail tells others a lot about you. Here's how to make a good impression.1) Present a Positive ImageYour outgoing voice mail message should be simple, positive, and professional. State your name and company followed by concise directions. You may want to leave a daily message because... Read More
Dont Take New Hires for Granted
Hiring good people is only half the battle. The other half is keeping them, especially in a relatively strong economy where quality people are difficult to attract.Let's face it. It has never been tougher to find quality people. While national unemployment figures have increased over the past year, there are... Read More
Creativity and Innovation Management ? Hierarchies
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More
Group Discussion Guidelines
DISCUSSION METHODS: There are two basic types of discussion methods; the conference method and the workshop method. The conference method involves meetings of staff members, usually from the same organization, and is convened to pass on information, communicate management policies or decisions, or to solve organizational problems. These meetings are... Read More
How Can A Communications Audit Help You?
Organizations communicate in two directions: internally to staff and externally to clients, customers, shareholders, stakeholders, the media. Faulty internal communications can lead to mistakes, discouraged and unhappy staff, employees leaving the company. Poor external communications can jeopardize image and sales. It really is that simple. Any overall management strategy needs... Read More
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Print Buying Consultant
Ten Money Saving Tips for Print ManagersDespite their stated desire... Read More
Employee Retention: Five Leadership Fundamentals
Are your management practices on the right track? Retaining your... Read More
Work Environment Tidbits
Color is a big factor effecting all indoor... Read More
Management Training: Are You Satisfied With The Results?
If you're not satfied with the results of your management... Read More
Innovation Management ? smart people dont necessarily produce great ideas
Creativity can be defined as problem identification and idea generation... Read More
Building A Stellar Business One Employee At A Time
Top businesses that continually lead their industry clearly understand a... Read More
Quick Tip - Effective Meetings Earn a Profit
Most people treat meetings as a free resource that can... Read More
Growing Profits is Easy!
Everyone involved in running a business from the smallest start-up... Read More
Thoughts on Empowerment
People are empowered when they are given the authority and... Read More
A Management Strategy
I witnessed some interesting behaviour from one of our premier... Read More
One Simple Idea to Grow Your Business
Perhaps the most common theme I've heard in working with... Read More
The Three-category Approach to Performance Management: Effort, Ability, or Environment
Performance Management is the act of managing personal or organizational... Read More
Can What Someone Does Off-hours Affect Your Business?
Q: How much do I have to worry about what... Read More
Group Decision Making : Are the Decisions Really Made by the Group?
GROUP DECISION-MAKING: Many managers feel they are well-versed in areas... Read More
How to Keep a Good Employee: Look, Listen, Learn
Recently a client told me a wonderful story about how... Read More
25 Great Ways to Find the Right People and Not Break the Bank
Are you trying to hire dozens of hourly workers or... Read More
Why Training Fails
Sometimes when I conduct my workshop on Effective Meetings, one... Read More
One Thing You Cant Hide
One of the most important of all motivators at work... Read More
What Every Manager Should Know About How to Conduct Successful Meetings
Do you announce a meeting and find either no one... Read More
5 Ideas To Leverage The 3 Stages Of Career Development In Your Organization
In most industrialized nations, the average age a student graduates... Read More
Managers Who Spend PR $$ Wisely
If you are a department, division or subsidiary manager, your... Read More
The Challenges of Human Resource Management
IntroductionThe role of the Human Resource Manager is evolving with... Read More
Managing the Human Resource Project
We obtain strategic results by aligning HR mission, vision and... Read More
Success: A Wholistic Perspective
The world has always been mixed with the... Read More
What Makes A Good Media Story?
Media relations can be difficult, but also rewarding. And the... Read More
The 5 Obsessions of a Passionate Employee
A recent report entitled "How Google Grows?and Grows?and Grows" stated... Read More
Business Innovation ? Value versus Quality
Creativity can be defined as problem identification and idea generation... Read More
Are You in Control of Your Practice or Does it Control You?
One of the most common complaints that business owners have... Read More
Knowledge Management - Leadership Behaviours Which Encourage Knowledge-Sharing
The concept of knowledge management or knowledge sharing makes intellectual... Read More
Effective Meetings - Quick Survey
Here's an easy quiz to check the health of your... Read More
How to Set Up a Conference Call
The methods in which you set up a conference call... Read More
Romford Accountants: Accountancy Firm Roles and Responsibilities
If you own or operate a business in the UK,... Read More
How Businesses Can Stop Wallowing in Bad Debt and Prevent It in the Future
"Become the Squeaky Wheel", a new book just published, explains... Read More
The ?Better Product? fallacy
Another fallacy ingrained in the minds of most marketing managers... Read More
Better Manager Skills - How to Learn
When you first take over a department, expectations are usually... Read More
Delegation for Business Leaders - How Letting Go Works
A leader's role is to focus on those areas of... Read More
People Are Our Most Important Asset!
How many times have you heard or uttered this phrase... Read More
Use Noncompete Agreements To Protect Your Business
Q: One of my former employees has launched an online... Read More
Retaining An Expert -- What Every Business Owner Needs To Know
As an entrepreneur, hiring an expert can be one of... Read More
Invoice Factoring for Goverment Vendors
Assignment of Claims Act of 1986"....What does this mean for... Read More
Strategic Clarity for Communication Management
Over the past few weeks I've been developing plans for... Read More
Take This Into Consideration Before You Write Your Mission Statement
What principles should a company keep in mind when developing... Read More
Increasing the Return on Your Training Investment
Insightful leaders and organizations recognize that training is a valuable... Read More
Tales from the Corporate Frontlines: Improving Workplace Safety
This article relates to the Safety and Working Environment competency... Read More
Making Change Work
Shaky FoundationsWhilst over 60% of businesses will be looking to... Read More
Middle-Aged Managers, the Forgotten Digital Divide
The digital divide is defined by the role computers play... Read More
Tales from the Corporate Frontlines: Human Resources at Work
This article relates to the Human Resource Functions competency, commonly... Read More
Five Ways to Increase Profitability By Doing The Right Thing
1. Base your business in the Magic Triangle. Honesty, integrity,... Read More
10 Ways To Work Through A Business Slowdown
In running any kind of business, it's inevitable that sometimes... Read More
A Facilitators Guide to Running a Stakeholder Analysis Workshop
This facilitator's guide to running a stakeholder analysis workshop is... Read More
Hows Your HUB?
Marketing gurus are always coming up with new lingo but... Read More
Influencing the Organisation
There is a saying about management that suggests some managers... Read More
Satisfied Employees, A Powerful Marketing Strategy
Even in today's still uncertain economic times, there are companies... Read More
3 Tests To Hire The Best
Question: What's the easiest, cheapest and quickest way to have... Read More
Four Steps to Better Performance Reviews
Direct reports-people who need direction and leadership-rely on their leaders... Read More
Reprimanding Marginal Employees
THE MARGINAL PERFORMER: Every manager must, from time to time,... Read More
Tales from the Corporate Frontlines: Training is in the Eye of the Beholder
This article relates to the Training competency, commonly evaluated in... Read More
Keep The Faith - Transform The Fear
FEAR! To what extent does fear rule your life? How... Read More
Problem Solving the Problem Solving Meeting
We go to meetings to share information, to report on... Read More
Innovation Management: Radical Innovation
Creativity can be defined as problem identification and idea generation... Read More
The Permissive Environment is the Suspect
The permissive and participatory conduct which most employees take for... Read More
The Devil We Know
"I'm in an abusive relationship," sighed Andrew. "My bookkeeper annoys... Read More
The Top 10 Things They Don?t Teach You In Business School
Here are 10 subjects that academia should be teaching their... Read More
Make a Difference - Sweat the Small Stuff First
My background is in retail management - yes, running stores,... Read More
Pricing Strategy for Retail Flower Shops
When you create your profit and loss statement to assess... Read More
Morale Boosters: Feed the Troops First
When economic conditions turn tough or when the heavy work... Read More
Business Management |