How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.It took a while for change to happen in Australia, but led by Ralph... Read More
All of the World of Business Is a Stage
One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are assigned to portray without letting your own personality leak through.Applying the principle in school, I would... Read More
How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that customers keep coming back. The most recognized customer retention programs are those loyalty programs used by retailers, but this same principal can be... Read More
Mexico: Online Ordering?Dont!
I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want. Presto, like magic, it appears at your... Read More
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday weekend is hard to get labor. As I drove up to the place a man driving an... Read More
How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances because they didn't "train" their customers in the beginning.It is important that your customers know your credit policy and/or terms of payment, BEFORE they become a customer. Reiteration of your credit policy, when payment is overdue, is a good step... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.Boy, was I mistaken....As it turns out, I seldom use my scanner for slides. And no matter how many different 'Kathy' techniques I tried... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of the process of administering and resolving the complaints.Identify Customer Requirements ... Read More
Everyone talks in code!
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy.As we get older it seems to us that everyone talks in... Read More
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Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so... Read More
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent... Read More
Passing the After-Sales Test
Some time ago a major UK food retailer decided to... Read More
8 Critical Steps to Establish a Customer Service Culture
"Every company's greatest assets are its customers, because without customers... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Aint We Wonderful!
It may come as a surprise to you to discover... Read More
Communicating for Profit and Customer Satisfaction
The President of a 200+ store division of a major... Read More
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
Clients - What They Want from You
A growing number of individuals are finding themselves called to... Read More
Listen to Suggestions
If you are up to your ears in a stressful... Read More
Customer Service and Call Center Outsourcing, Whats The Buzz?
The buzz is all about customer service and call center... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I... Read More
Marketing as a Spiritual Practice
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick... Read More
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and... Read More
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business... Read More
The Death of the Loyal Customer
One of my classes in management focused on the repeat... Read More
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so... Read More
11 Moments of Truth
These moments come when a customer or client?1. Hears someone... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
How To Use Your Current Customers
Jay instructed a customer of his to offer a rare... Read More
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
Call Center Services - An Ever Increasing Demand
Are your company's call center services all that they could... Read More
Sending Mixed Signals Can Send Your Clients Away
I call it the "wave and roll."You walk up to... Read More
Be A Resource
What is one of the greatest ways to add value... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning... Read More
6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened... Read More
Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support
Despite rumors to the contrary, the Web is not dead.... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for... Read More
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
"Society is always taken by surprise at any new example... Read More
Got A Consumer Problem?
Millions of people, just like you, end up with a... Read More
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days - unmanned front... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
Say It With Humor
When you own a business, you may find yourself in... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been... Read More
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a... Read More
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
Your Voice Print
"Mountains are built one pebble at a time and climbed... Read More
Customer Service and Marketing that Works
Go into many businesses today and try and get service,... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
Small Business Customer Service Can Work Against You
Is the special treatment you designed specifically to keep customers... Read More
Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
In my day to day practice in strategic human resource... Read More
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