Hook Me Up With A Human
Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans ? aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. They will be provided with some additional value, while you will be upgrading your... Read More
Restaurant Scheduling for Success
- Excerpt from Richard Saporito's latest e-book "How to Improve Dining Room Service"This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests.Staff scheduling is closely tied to dining room customer service and crucial for keeping your... Read More
Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.There are certain "trigger" words that cause people to become more difficult especially in emotionally charged situations... Read More
The Added Value - Is YOU!
If there was a restaurant in your town that was physically attractive and clean, had a pleasant variety of entrées on the menu, served food that was prepared in an attractive manner, and the service was outstanding--the maitre'd greeted you by name, remembered which was your favorite table, stopped by... Read More
Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?Really! I'm not kidding. Complaints are one of the best forms of... Read More
Find Out Where Your Firm Stands in Today?s Customer
Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.Last week I had the opportunity to speak at the Lumbermen's Merchandising Corp. annual sales meeting in Dallas. The meetings were held at the Dallas Convention Center and the hotel we stayed... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies:15% found a better service/product15% found a cheaper service/product20% cited "lack of contact and individual attention from the company"50% said; "contact from old suppliers" personnel was poor in quality"These days, it seems that everyone... Read More
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The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
Revealed ? A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business... Read More
First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
The Nine Principles of Customer Service for the Travel Industry©
If you want to learn how to get your clients... Read More
Customer Service For Huge Profits
Customer service is the most vital asset for Business either... Read More
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always... Read More
The History of CRM -- Moving Beyond the Customer Database
Customer Relationship Management (CRM) is one of those magnificent concepts... Read More
Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
Raising The Bar For Online Magazine Subscription Services And Customer Service
After years of flying below the radar in the magazine... Read More
Attitude of Service
When conducting a training session about customer service, I always... Read More
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of... Read More
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
How to Win the Hearts of Your Customers and Friends
Those of us doing business over the internet have to... Read More
Hook Me Up With A Human
Oh, what has happened to the carbon-based organizational interface? Many... Read More
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations... Read More
Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances... Read More
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
Call Center Services - An Ever Increasing Demand
Are your company's call center services all that they could... Read More
All of the World of Business Is a Stage
One of the basics of acting taught to me in... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
Are You Satisfying Your Customers?
The latest report from the American Customer Satisfaction Index (Michigan... Read More
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always... Read More
Your Voice Print
"Mountains are built one pebble at a time and climbed... Read More
The Marvelous World of Metaphors
Recognize metaphors from every angle and round up more insight... Read More
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse.... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
"Society is always taken by surprise at any new example... Read More
Stand Out in Business the Write Way
When was the last time you received a handwritten note... Read More
Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth advertiser for you.... Read More
Passing the After-Sales Test
Some time ago a major UK food retailer decided to... Read More
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers?... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small... Read More
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but... Read More
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service... Read More
How to Keep Customers
Who was it that said - "The customer is always... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The... Read More
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really... Read More
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