Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so important on our online world today.Are you familiar with this scenario? Joined an affiliate program with good pay-out.Send an email to everyone you know and/or send an email to a list of peopleDidn't make any salesChange to another affiliate... Read More
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that apply are the same for both types of buying.There... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing external marketing programs designed to attract new business.Unfortunately, the cost can be very high with little return on investment. What is often lost in the mix is the fact that it can be much more cost effective to have a... Read More
6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about your business. Most of us don't really care to deal... Read More
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun. Like dating, you'd better give your prospect a pretty good reason to meet with you again, because there... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.Before I started my online business, I was just on one side... the customer. I whole-heartedly believed in... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Many times, I will actually detour to visit that particular Post Office ... why?The Postmistress there is an exceptional human being.... Read More
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. Clients' questions and concerns need to be dealt with... Read More
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?". I mean, do you and your staff really care about cleanliness and hygiene?Just complying with hygiene regulations will almost certainly result in you breaking them. By meeting... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though... Read More
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Attitude of Service
When conducting a training session about customer service, I always... Read More
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before... Read More
10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace... Read More
Your Voice Print
"Mountains are built one pebble at a time and climbed... Read More
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been... Read More
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse.... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on... Read More
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
Importance of Good Customer Support in Online Computer Peripherals Shops
Looking for hi-fi computer peripherals? Finding it tough to decide... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are... Read More
Handling Angry Clients
What do you do when your client gets mad at... Read More
Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
Everyone talks in code!
How often have you left a meeting with a customer... Read More
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they... Read More
Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
CRM - Its Relevance
In today's demanding economy, the first line of any business... Read More
Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth advertiser for you.... Read More
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
How to Deliver Exceptional Customer Service
Having been in business a number of years, I'm amazed... Read More
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent... Read More
Top 10 customer service tips
1. Hire people who have a service attitude. Some people... Read More
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations... Read More
At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Handling Angry Clients
What do you do when your client gets mad at... Read More
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before... Read More
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer
It's a salesperson's worst nightmare- the phone call that comes... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at... Read More
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
Customer Neglect
What have you done for your existing customers lately? Probably... Read More
Customer Service - Winning Customer Experiences
Winning Customer ExperiencesMuch research has been done on what the... Read More
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days - unmanned front... Read More
Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem... Read More
Stand Out in Business the Write Way
When was the last time you received a handwritten note... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so... Read More
Restaurant Owners ? How Important are People Skills?
You are serving great food. Your establishment is new, spotless... Read More
How to Easily Increase Your Profits
Do you remember the last time you went into a... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it... Read More
Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support
Despite rumors to the contrary, the Web is not dead.... Read More
CRM For Beginners ? Customer Relationship Management Basics
In order to maintain a successful business, the business must... Read More
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is... Read More
8 Critical Steps to Establish a Customer Service Culture
"Every company's greatest assets are its customers, because without customers... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
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