Poor Customer Service - Are Your Customers Driving Away Other Customers

Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative. Your goal is to get positive-word-of-mouth advertisers.Think about it, how do you decide where to shop? Your chief consideration may be location or price, but service is a silent draw that cannot... Read More

How To Build Stellar Client Relationships

Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.Begin the process here . . .--Know who your ideal client is.Minimize problems from the get-go by targeting clients you want to work with and clients you... Read More

Stay - Say - Pay

Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to other people; pay you on time and accept the fact that you might be a bit more expensive then other suppliers? Of course you do... Read More

Whats For Lunch?

As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the expectations of their customers in a big way.Let me tell you about one of them.Recently I spent some time with my daughter in her college town of Tuscaloosa, Alabama. We were spending the day getting... Read More

The Nine Principles of Customer Service for the Travel Industry©

If you want to learn how to get your clients to do your selling for you through excpetional customer service, read on. Learn customer service secrets from tourism professionals, apply them to your business and prosper.1. Be a Good Listener ? Most important, listen to your customers' concerns and complaints,... Read More

Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!

Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter... Read More

Your Actions Tell Your Clients How You Expect To Be Treated

There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated." Look all around you and you will find that the truth of this statement is as evident as the clothes you wear.So, if you don't... Read More

Tips for Curing Bad Customer Service

Bad customer service is everywhere these days - unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It's no longer an exception ... poor service has become the norm.In an all-too-typical scene, a customer walks into a retail store... Read More

CRM For Beginners ? Customer Relationship Management Basics

In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relationship Management can be implemented. The goal... Read More

Customer Service - A Sweet Essence

First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.We must distinguish between customer sales and service versus customer service. Whereas customer sales and service is largely concerned with selling... Read More

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Showing 1 - 10 of 296 Articles
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Over Deliver - The Key to Customer Satisfaction

Client satisfaction starts with meeting or beating the contractual obligations... Read More

Setting Up a Customer of the Week Program for a Mobile Car Wash

In a mobile detail or mobile car wash business you... Read More

5 Ways Customer Service Managers are Implementing to Increase Customer Focus

According to a Forum Corporation survey of commercial customers lost... Read More

Your Career Plan--Think Like A CEO

You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More

How Do You Create Customer Loyalty?

Another sad fact of life is that these days, very... Read More

Revealed ? A Simple Formula For Success! Exceeding Expectations

Delight = Customer Expectation plus 1. This was the simple... Read More

Businesses Need to Rehumanise

Big companies and corporations have lost the human touch. The... Read More

Communicating for Profit and Customer Satisfaction

The President of a 200+ store division of a major... Read More

The 3 Rs of Customer Service

What I am about to tell you may seem very... Read More

Cheap To Keep

You've heard it all before when it comes to stats... Read More

Writing The Book On Great Customer Service

Q: One of the big chain bookstores recently opened up... Read More

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service

Whether in a restaurant, a retail establishment, or the local... Read More

Reducing Customer Resistance to Your Product or Service

Resistance has to do with putting up blocks that prevent... Read More

Become a Customer Enthusiasm-Guru!

One thing all successful small business owners have in common... Read More

Difficult Customers - Theres No Such Thing

A couple of years ago I had a call from... Read More

The Importance of Good Customer Service

Do you have good customer service? Even for your free... Read More

The Consumer Power

While most companies talk about consumer friendliness, customer centricity, customer... Read More

How to Retain Your Customers the Dish Network Way

Customer retention is vital to a business. If you cannot... Read More

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you... Read More

Stay - Say - Pay

Would you like to have customers that stay with you... Read More

Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)

Traditional marketing strategies encourage business owners to continually grow their... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It... Read More

Client Appreciation - It Means Everything!

Want to know the secret for keeping your clients forever?... Read More

Renewing Customer Loyalty

Every business loses customers, but not many do much about... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

In the Villa of the Sick Cat -- A Lesson in Customer Care

If you're a pet owner, you know the stress of... Read More

What To Do When Youve Blown It

It's bound to happen sooner or later ? yes, even... Read More

Developing A Customer Complaint System

Background The company was experiencing an increase in the number... Read More

What?s in a Name?

Different people call their Customers by different names. If they... Read More

Clients?Do You Really Need Them?

Running a successful business takes a lot of energy and... Read More

Customer Service and Marketing that Works

Go into many businesses today and try and get service,... Read More

What You Need to Know About CRM

1. It's all about the customer. Some companies focus too... Read More

Client Service as a Competitive Advantage

As someone who has been heavily involved facilitating strategic planning... Read More