How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.In fact, this little secret is so powerful that you will be... Read More
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On the morning of the Northridge earthquake, Conrad's was the only restaurant in town that opened for business, and stayed open until the last customer went home. (For the record, I had a jumbo burger with Swiss cheese, grilled onions, fries,... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.Boy, was I mistaken....As it turns out, I seldom use my scanner for slides. And no matter how many different 'Kathy' techniques I tried... Read More
Raising The Bar For Online Magazine Subscription Services And Customer Service
After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast. In December, the subscription retailer relaunched it's once relatively boring (though clean) site with the express intent of competing more effectively against its rivals. Key to the makeover is allowing... Read More
The 3 Rs of Customer Service
What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when... Read More
Keeping Clients Happy Keeps them Coming Back
Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your... Read More
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction.They... Read More
Empowering Customer Service Vital
It never fails to amaze me how many companies have employees who are empowered to offer former customers wonderful incentives to lure them back, yet their customer service representatives have the ability to offer virtually nothing to convince an unhappy customer to stay.Powerless, these CSRs often actually ignore customers' requests... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.Make Customer Satisfaction Your Top PriorityDon't just make sales. Create customers - satisfied customers. In addition... Read More
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking... Read More
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Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really... Read More
Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not... Read More
Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support
Despite rumors to the contrary, the Web is not dead.... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant... Read More
What Every Employee Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be... Read More
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer... Read More
CEM Can Improve Customer Loyalty
'A 5 percent increase in customer retention increases profits by... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
Automating Your Customer Support
My regular readers will know that one of the things... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
Customer Service - Winning Customer Experiences
Winning Customer ExperiencesMuch research has been done on what the... Read More
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business... Read More
8 Critical Steps to Establish a Customer Service Culture
"Every company's greatest assets are its customers, because without customers... Read More
What Do Your Clients REALLY Think of You?
I'd like to start this article with a test ?What... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up... Read More
Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon... Read More
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply... Read More
Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients... Read More
Customer First Customer Service
The world of customer service is rapidly changing. Thirty years... Read More
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT... Read More
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and... Read More
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients.... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
Automating Your Customer Support
My regular readers will know that one of the things... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
11 Moments of Truth
These moments come when a customer or client?1. Hears someone... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
Customer Service For Huge Profits
Customer service is the most vital asset for Business either... Read More
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or... Read More
Customer Service and Marketing that Works
Go into many businesses today and try and get service,... Read More
Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that... Read More
Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
How To Use Your Current Customers
Jay instructed a customer of his to offer a rare... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
Empowering Customer Service Vital
It never fails to amaze me how many companies have... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it... Read More
What Type Of Software Is This?
The other day while at the book store, I came... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of... Read More
Dont Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but... Read More
What Exactly is Customer Relationship Management?
The defintion of Customer Relationship Management (CRM) that I favor... Read More
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