Write a Business Thank-You Note
Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter?The point of the message is that "Thank You" goes a long way to making people... Read More
Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support
Despite rumors to the contrary, the Web is not dead. More people are using it, they have faster bandwidth, and in many cases Net-time is taking over TV- time. It's no wonder more users are turning to the Net for help, rather than the telephone. So why not take advantage... Read More
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty. Despite their efforts, however, customer satisfaction results... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. Customer satisfaction is a qualitative assessment of the services you provide, and therefore it is a surrogate measure of the value of your services to... Read More
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Based on a survey conducted by RightStar Systems, only 5% of the help... Read More
It Is All About Customer Service!
In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority. Forget about return on your investment, how your site looks, keywords, meta tags, and the like. Are they important? Yes,... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need to be managed in order to make it work optimally?Let's get a clear understanding of what we mean by outsourcing: it's the shifting... Read More
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't have integrity, nothing else matters. -- Alan K. SimpsonIf I were to ask you what attribute is the most influential in regard to the success of a business, would you know immediately which one is the most important? Based on... Read More
Add Value - And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.Mediocre is a strong word for average. That's where your experience as a customer is not memorable, nothing special - under-whelming might... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!Good luck finding any clue as to an easy way to... Read More
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My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
Customers - What They Really Want - 6 Secrets of Customer Service
What customers really want can be divided into two areas.Firstly... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and... Read More
How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is,... Read More
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised... Read More
Dont Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
Add Value - And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience... Read More
Mastering Challenging Service Situations
During the course of everyday business, many of you encounter... Read More
Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over and... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer
It's a salesperson's worst nightmare- the phone call that comes... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is... Read More
Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so... Read More
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is... Read More
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend... Read More
Customer Service - Winning Customer Experiences
Winning Customer ExperiencesMuch research has been done on what the... Read More
Customer Service - How Good Are YOU?
At 8.30 am a wealthy client (on his way to... Read More
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That... Read More
Got A Consumer Problem?
Millions of people, just like you, end up with a... Read More
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do... Read More
All of the World of Business Is a Stage
One of the basics of acting taught to me in... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are... Read More
Top 10 customer service tips
1. Hire people who have a service attitude. Some people... Read More
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and... Read More
The Nine Principles of Customer Service for the Travel Industry©
If you want to learn how to get your clients... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service... Read More
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or... Read More
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers?... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
Listening: The Foundation of Communication
Listening is the #1 communication skill for leadership, selling, customer... Read More
8 Critical Steps to Establish a Customer Service Culture
"Every company's greatest assets are its customers, because without customers... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
What You Need to Know About CRM
1. It's all about the customer. Some companies focus too... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I... Read More
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse.... Read More
Are You A Coward? I Was
Over the last month, I have come to hate emails... Read More
The Sellers Creed
I will not make sales. I will make Customers.I will... Read More
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I... Read More
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number... Read More
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business... Read More
Raising The Bar For Online Magazine Subscription Services And Customer Service
After years of flying below the radar in the magazine... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients... Read More
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
"Society is always taken by surprise at any new example... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
Whats The Customer Service Buzz About Your Business?
If you're a regular reader of my column you know... Read More
Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
What Do Your Clients REALLY Think of You?
I'd like to start this article with a test ?What... Read More
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees... Read More
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that... Read More
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