Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable that, if your business accepts checks, you have been affected by this. As well as being stuck with bank fees for depositing a... Read More
Small Business Customer Service Can Work Against You
Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime battery replacement for any watch he sells. It's a good hook to keep customers walking back in the store on a regular basis and increases his sales volume.But, it's backfired... Read More
What Do Your Clients REALLY Think of You?
I'd like to start this article with a test ?What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?You guessed it! ? Mud Bogging!!!!That is how I spent my morning. My husband's new truck was too shinny, so he felt he had to... Read More
Doors by Catering to Your Clients
Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.Clients should be catered to. Their every need should be met and more. We need to make them feel like they are our number one client, as they all... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.It's not enough to spend heaps of time, money and resources into getting buyers for your goods and services and then leaving those clients/customers to... Read More
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, when we take them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace. After all, a complaint is nothing... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here. Aren't you tired of having to... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they "Evacuate it" or in the industry we call it "E-VAC" and this means we suck it out of the dip stick tube with a thin tube... Read More
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally... Read More
8 Critical Steps to Establish a Customer Service Culture
"Every company's greatest assets are its customers, because without customers there is no company," --Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and declining budgets. Declining budgets often lead to reduced staff levels and diminished services. To me, this does not make sense. I believe that... Read More
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What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Moments That Matter
Many years ago, I was a first year apprentice assigned... Read More
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
How to Retain Your Customers the Dish Network Way
Customer retention is vital to a business. If you cannot... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis.... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and... Read More
Everyone talks in code!
How often have you left a meeting with a customer... Read More
Complaining Consumers
The salesman's job is to be well informed; extremely well... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing... Read More
It Is All About Customer Service!
In this day of terrible customer service, it should come... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Customer Neglect
What have you done for your existing customers lately? Probably... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business... Read More
Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant... Read More
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend... Read More
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I... Read More
Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon... Read More
Transforming Disgruntled Customers into Your Biggest Advocates
"I am writing to complain about the widget I bought... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Empowering Customer Service Vital
It never fails to amaze me how many companies have... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they... Read More
The Art of Giving Great Service
Sales is tough to get right, and depends on retaining... Read More
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked... Read More
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised... Read More
Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack... Read More
Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth advertiser for you.... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
In the Villa of the Sick Cat -- A Lesson in Customer Care
If you're a pet owner, you know the stress of... Read More
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK '... Read More
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store?... Read More
I Wont Tell My Lawyer but I Will Tell You
A general counsel of a large international consulting firm told... Read More
How To Use Your Current Customers
Jay instructed a customer of his to offer a rare... Read More
Five Ways To Wow Your Client
Running a business is about providing goods and services to... Read More
Aint We Wonderful!
It may come as a surprise to you to discover... Read More
Raising The Bar For Online Magazine Subscription Services And Customer Service
After years of flying below the radar in the magazine... Read More
The Marvelous World of Metaphors
Recognize metaphors from every angle and round up more insight... Read More
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
The History of CRM -- Moving Beyond the Customer Database
Customer Relationship Management (CRM) is one of those magnificent concepts... Read More
Your Number One Asset
Customers put you in business, keep you in business, and... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily... Read More
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers?... Read More
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