I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. But there is... Read More
1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefit of the doubt when it comes to 'bad behaviors' like being abrupt or rude. Breathe deep and smile. It can work wonders.2. Let 'em Rant, Let 'em Rant, Let... Read More
Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your... Read More
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a "customer care" representative would be available shortly. At that moment, I realized it's finally catching on everywhere. With aging baby boomers, world events and additional pressures in today's society; it is "customer... Read More
If you want to last a long time in business and succeed, you must learn how to make your customers happy.You have to know who are your customers, what they want and keep in touch with them and their needs.Let me suggest to you 10 ways to succeed in doing... Read More
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don't forget to use your time wisely.What you want to do to help you move forward... Read More
There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.Mediocre is a strong word for average. That's where your experience as a customer is not memorable, nothing special - under-whelming might... Read More
Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams... Read More
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. How can you best handle challenging situations? I have developed and practiced a simple method for just such encounters. If... Read More
Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any... Read More
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As I waited for an answer to my VCR inquiry... Read More
As someone who has been heavily involved facilitating strategic planning... Read More
Many years ago, I was a first year apprentice assigned... Read More
You've heard it all before when it comes to stats... Read More
Good customer service just isn't enough anymore in the marketplace... Read More
Customer retention is vital to a business. If you cannot... Read More
1. Stay in contact with customers on a regular basis.... Read More
Last night I was at my computer and a Skype... Read More
The primary objective of a business is to get and... Read More
At 8.30 am a wealthy client (on his way to... Read More
The latest report from the American Customer Satisfaction Index (Michigan... Read More
The relationship between customer satisfaction and success of a service... Read More
Good service is easy to spot and hard-to-find. Mediocre service... Read More
No matter how hard you try, in business you simply... Read More
With customers being smarter, more cost conscious, more product knowledgeable... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
A couple of years ago I had a call from... Read More
Customer service is increasingly seen as one of the most... Read More
First of all let's look at what customer service is... Read More
What is one of the greatest ways to add value... Read More
Nobody likes to get complaints. They make you question your... Read More
We, as small business people, naturally dislike complaints from our... Read More
The world of customer service is rapidly changing. Thirty years... Read More
Customer Service is a critical factor for keeping your clients... Read More
Jay instructed a customer of his to offer a rare... Read More
When was the last time you received a handwritten note... Read More
One thing all successful small business owners have in common... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
"Hi this is Randy. Leave me a message after the... Read More
Homebuyers are an interesting study. Watching people make their home... Read More
What is your customer saying about you? Do you really... Read More
Millions of people, just like you, end up with a... Read More
Can we be too good to our customers?... Read More
Have you ever called a company and been greeted with... Read More
Customer service is increasingly seen as one of the most... Read More
Historically, customer service was delivered over the phone or in... Read More
Who was it that said - "The customer is always... Read More
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Customer service and customer service training are vital for any... Read More
Looking for hi-fi computer peripherals? Finding it tough to decide... Read More
Over the last month, I have come to hate emails... Read More
Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More
When you own a business, you may find yourself in... Read More
What do your customers experience when they interact with your... Read More
There are two Post Offices that I routinely visit. One... Read More
In my day to day practice in strategic human resource... Read More
It's possible that in the course of your business dealings,... Read More
With customers being smarter, more cost conscious, more product knowledgeable... Read More
It's bound to happen sooner or later ? yes, even... Read More
If there was a restaurant in your town that was... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
There is a widely accepted principle of human behavior that... Read More
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
Those of us doing business over the internet have to... Read More
If you're a regular reader of my column you know... Read More
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
During the course of everyday business, many of you encounter... Read More
$350 million in bad checks are written each and every... Read More
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
Reality is not always pretty. But here is a tad... Read More
I will not make sales. I will make Customers.I will... Read More
Customer retention is vital to a business. If you cannot... Read More
It all started a couple of weeks ago when a... Read More
Are you concerned about customer loyalty? Are your customers so... Read More
In a strange juxtapositioning of articles, this month's UK '... Read More
Customer Service |