According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.1. People want you... Read More
Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards.Let's look at an example of service... Read More
It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen this simple fact proved three... Read More
Whether in a restaurant, a retail establishment, or the local post office, we have all experienced a decline in customer service. Rarely do smiling, happy employees interact with us anymore. Instead, the person we are dealing with in face-to-face relationships does not even attempt to feign a smile, but rather... Read More
Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told something about you and your product or service. It is your job to find out exactly what they are calling about without asking... Read More
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? This... Read More
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy.As we get older it seems to us that everyone talks in... Read More
Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter?The point of the message is that "Thank You" goes a long way to making people... Read More
With the growing number of people in every business sector, doing business requires creativity and ingenuity. The entrepreneur that understands the importance of thinking differently is the entrepreneur that sees their businesses growing. However, too many business owners are relying on the old ways of doing or packaging their products... Read More
Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too.If you're like many of us out there, the... Read More
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The latest report from the American Customer Satisfaction Index (Michigan... Read More
If you're like me, you've had plenty of experience with... Read More
There are five techniques that have been proven to be... Read More
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
Last night I was at my computer and a Skype... Read More
You know how it is, you believe something for so... Read More
Some time ago a major UK food retailer decided to... Read More
One of the most important questions people ask when they... Read More
Are wholesale buyers and retail customers really different? Frankly, there... Read More
Customer service is everything to a business. Just look at... Read More
During the course of everyday business, many of you encounter... Read More
Oh, what has happened to the carbon-based organizational interface? Many... Read More
1) Being placed on hold endlessly. Don't you just love... Read More
If you think customer relationship management is just a piece... Read More
Historically, customer service was delivered over the phone or in... Read More
Clients? they are the most important influence in the success... Read More
The other day a reporter call to interview me on... Read More
A couple of years ago I had a call from... Read More
We'll be examining what makes follow up to prospects/customers so... Read More
The purpose of business is to create and retain a... Read More
A growing number of individuals are finding themselves called to... Read More
$350 million in bad checks are written each and every... Read More
While most companies talk about consumer friendliness, customer centricity, customer... Read More
In my day to day practice in strategic human resource... Read More
The world of customer service is rapidly changing. Thirty years... Read More
Ever notice how customer service varies from store to store?... Read More
Regardless of what business you are in - you are... Read More
What do you do when your client gets mad at... Read More
What is one of the greatest ways to add value... Read More
How often has your schedule been thrown out of whack... Read More
Whether in a restaurant, a retail establishment, or the local... Read More
Good service is easy to spot and hard-to-find. Mediocre service... Read More
In today's demanding economy, the first line of any business... Read More
Every time my firm conducts communication skills training, we know... Read More
Unless you are brand new to business, or have been... Read More
It might sound quick and simple, to say how well... Read More
Q: One of the big chain bookstores recently opened up... Read More
Whether in a restaurant, a retail establishment, or the local... Read More
When all else fails in your company to meet the... Read More
First of all let's look at what customer service is... Read More
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
This may seem a strange topic to introduce. Yet, it... Read More
Walmart was the first business to require all its employees... Read More
How often has your schedule been thrown out of whack... Read More
You are serving great food. Your establishment is new, spotless... Read More
Go into many businesses today and try and get service,... Read More
Over promising is a problem only when you under deliver.... Read More
Public transport operators who already use passenger surveys may not... Read More
Having been in business a number of years, I'm amazed... Read More
The following are common mistakes that Sales Managers and Owners... Read More
In any business our customers are one of our most... Read More
It should be a straightforward business scenario: making sure that... Read More
Do you remember the last time you went into a... Read More
Newsletters can be wonderful tools for communicating with your customers... Read More
Even the best business will receive an occasional customer complaint.... Read More
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Your opportunity to build a stellar client relationship starts with... Read More
Customer service is an essential component of any business. Clearly,... Read More
My regular readers will know that one of the things... Read More
"I am writing to complain about the widget I bought... Read More
$350 million in bad checks are written each and every... Read More
Customer service is an integral part of our job and... Read More
Landing a new client is like courting a potential spouse.... Read More
The salesman's job is to be well informed; extremely well... Read More
You want customers. I want customers. We all want customers.... Read More
There are five techniques that have been proven to be... Read More
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