What?s in a Name?
Different people call their Customers by different names. If they don't have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers. Each of these words carries meaning to those who say them. And those meanings say something about the health and long term success of the enterprise.What... Read More
Attitude of Service
When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.It has recently come to mind that the attitude of service is not something you put on and take... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible. Thanks and have a great day."Garbage.This is an example of a typical outgoing message that makes callers feel like they really are talking to a machine. Now, we've all... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business... Read More
Five Ways To Wow Your Client
Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day, a terrible day, a nothing-special day, and a "WOW" day for them! Wouldn't you like to be the reason a client's day changes from boring to... Read More
Caring for Your Customers
You probably think I am going to say something like, "The customer is always right." Right?? Wrong.I have many philosophies when dealing with customers, but I definitely do not believe that the customer is always right. However, when the customer is wrong, you must handle the situation delicately.There are many... Read More
How to Keep Customers
Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.The question I want answered is; did he ever work with customers on day-to-day... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they "Evacuate it" or in the industry we call it "E-VAC" and this means we suck it out of the dip stick tube with a thin tube... Read More
Add Value - And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.Mediocre is a strong word for average. That's where your experience as a customer is not memorable, nothing special - under-whelming might... Read More
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could... Read More
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Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you... Read More
Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most... Read More
How to Keep Customers
Who was it that said - "The customer is always... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Do many of us realize that we are working an... Read More
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips --... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of... Read More
Customers - What They Really Want - 6 Secrets of Customer Service
What customers really want can be divided into two areas.Firstly... Read More
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been... Read More
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store?... Read More
Handling Angry Clients
What do you do when your client gets mad at... Read More
The 3 Rs of Customer Service
What I am about to tell you may seem very... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Empowering Customer Service Vital
It never fails to amaze me how many companies have... Read More
Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
Clients - What They Want from You
A growing number of individuals are finding themselves called to... Read More
10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well... Read More
Everyone talks in code!
How often have you left a meeting with a customer... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and... Read More
Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don't we?Some people say... Read More
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it... Read More
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made... Read More
Whats The Customer Service Buzz About Your Business?
If you're a regular reader of my column you know... Read More
Got A Consumer Problem?
Millions of people, just like you, end up with a... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
Whats The Customer Service Buzz About Your Business?
If you're a regular reader of my column you know... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK '... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and... Read More
How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth... Read More
Marketing as a Spiritual Practice
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised... Read More
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your... Read More
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
Customer Service and Marketing that Works
Go into many businesses today and try and get service,... Read More
Are You A Coward? I Was
Over the last month, I have come to hate emails... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
Customer Service - Winning Customer Experiences
Winning Customer ExperiencesMuch research has been done on what the... Read More
Stand Out in Business the Write Way
When was the last time you received a handwritten note... Read More
Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so... Read More
How Do You Create Customer Loyalty?
Another sad fact of life is that these days, very... Read More
Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you... Read More
How to Easily Increase Your Profits
Do you remember the last time you went into a... Read More
At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer... Read More
Listen to Suggestions
If you are up to your ears in a stressful... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis.... Read More
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