What Every Employee Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday weekend is hard to get labor. As I drove up to the place a man driving an... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.It took a while for change to happen in Australia, but led by Ralph... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.Make Customer Satisfaction Your Top PriorityDon't just make sales. Create customers - satisfied customers. In addition... Read More
Keeping Clients Happy Keeps them Coming Back
Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your... Read More
CRM - Its Relevance
In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. With lack of information, the customers do not fix loyalty to a particular product or service and... Read More
In the Villa of the Sick Cat -- A Lesson in Customer Care
If you're a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet's office last week with an unhappy, howling... Read More
The 3 Rs of Customer Service
What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when... Read More
What Every Manager Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
What?s in a Name?
Different people call their Customers by different names. If they don't have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers. Each of these words carries meaning to those who say them. And those meanings say something about the health and long term success of the enterprise.What... Read More
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Automating Your Help Desk Workflow
Do you know you can open, answer, close and report... Read More
Customer No Service - How to Lose a Loyal Customer!
So today was the day where I almost stopped going... Read More
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they... Read More
Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you... Read More
Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support
Despite rumors to the contrary, the Web is not dead.... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
Cultivating the Trust Factor
In today's highly competitive economy, it is difficult to maintain... Read More
Moments That Matter
Many years ago, I was a first year apprentice assigned... Read More
11 Moments of Truth
These moments come when a customer or client?1. Hears someone... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its... Read More
The Importance of Good Customer Service
Do you have good customer service? Even for your free... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number... Read More
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is,... Read More
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As... Read More
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
The Consumer Power
While most companies talk about consumer friendliness, customer centricity, customer... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers?... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always... Read More
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone... Read More
Importance of Good Customer Support in Online Computer Peripherals Shops
Looking for hi-fi computer peripherals? Finding it tough to decide... Read More
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with... Read More
Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
What Every Manager Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be... Read More
Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem... Read More
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I... Read More
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer
It's a salesperson's worst nightmare- the phone call that comes... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Attitude of Service
When conducting a training session about customer service, I always... Read More
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are... Read More
Moments That Matter
Many years ago, I was a first year apprentice assigned... Read More
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
Stellar Customer Service in 10 Simple Steps
If you're like me, you've had plenty of experience with... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
Your Number One Asset
Customers put you in business, keep you in business, and... Read More
Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth advertiser for you.... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
What Type Of Software Is This?
The other day while at the book store, I came... Read More
10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well... Read More
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it... Read More
Transforming Disgruntled Customers into Your Biggest Advocates
"I am writing to complain about the widget I bought... Read More
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
Improving Customer Service
Improving customer service starts at the top - with us... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
Customer Service Consultants
When all else fails in your company to meet the... Read More
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