Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!Good luck finding any clue as to an easy way to... Read More
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can't answer that question, chances are you're also in the dark about the following questions. What customer demand trends can I expect in the future? How... Read More
Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. So it's not... Read More
11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Adjustment DENIED
It's just a simple thing ? I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves... Read More
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The Consumer Power
While most companies talk about consumer friendliness, customer centricity, customer... Read More
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips --... Read More
How to Win the Hearts of Your Customers and Friends
Those of us doing business over the internet have to... Read More
Complaining Consumers
The salesman's job is to be well informed; extremely well... Read More
What You Need to Know About CRM
1. It's all about the customer. Some companies focus too... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always... Read More
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there... Read More
How to Keep Customers
Who was it that said - "The customer is always... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and... Read More
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The... Read More
Stellar Customer Service in 10 Simple Steps
If you're like me, you've had plenty of experience with... Read More
How Do You Create Customer Loyalty?
Another sad fact of life is that these days, very... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home... Read More
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it... Read More
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but... Read More
Customers - What They Really Want - 6 Secrets of Customer Service
What customers really want can be divided into two areas.Firstly... Read More
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations... Read More
What Exactly is Customer Relationship Management?
The defintion of Customer Relationship Management (CRM) that I favor... Read More
What Do They Want Anyway?
You want customers. I want customers. We all want customers.... Read More
How To Use Your Current Customers
Jay instructed a customer of his to offer a rare... Read More
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
Handling Angry Clients
What do you do when your client gets mad at... Read More
How to Deliver Exceptional Customer Service
Having been in business a number of years, I'm amazed... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service... Read More
How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances... Read More
Stellar Customer Service in 10 Simple Steps
If you're like me, you've had plenty of experience with... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant... Read More
Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis.... Read More
Customer Service and Marketing that Works
Go into many businesses today and try and get service,... Read More
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by... Read More
How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth... Read More
Got A Consumer Problem?
Millions of people, just like you, end up with a... Read More
Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your... Read More
Marketing as a Spiritual Practice
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked... Read More
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
Identify Your Silent Customer Service Message
With the growing number of people in every business sector,... Read More
Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers... Read More
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
Automating Your Customer Support
My regular readers will know that one of the things... Read More
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store?... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT... Read More
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on... Read More
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That... Read More
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I... Read More
6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened... Read More
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