How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible. Thanks and have a great day."Garbage.This is an example of a typical outgoing message that makes callers feel like they really are talking to a machine. Now, we've all... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!Good luck finding any clue as to an easy way to... Read More
Revealed ? A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book "Raving Fans" For me this is a great formula, but in itself it also raises a number of questions. For example, to deliver a plus one,... Read More
Add Value - And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.Mediocre is a strong word for average. That's where your experience as a customer is not memorable, nothing special - under-whelming might... Read More
Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known exactly what you were looking for but couldn't locate any staff to help you find it? Think of your website as your very own department store, and your contact numbers, email addresses, and FAQ's navigational buttons as your staff. Without... Read More
Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.In the classic book, The Science of Getting Rich, Wallace D. Wattles writes that it is essential to provide customers with more in... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here. Aren't you tired of having to... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking... Read More
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization.WalMart is... Read More
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking... Read More
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Mexico: Online Ordering?Dont!
I got it into my head sometime in December 2004... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
CRM For Beginners ? Customer Relationship Management Basics
In order to maintain a successful business, the business must... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made... Read More
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are... Read More
Stellar Customer Service in 10 Simple Steps
If you're like me, you've had plenty of experience with... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
Customer Service and Marketing that Works
Go into many businesses today and try and get service,... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is... Read More
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there... Read More
Adjustment DENIED
It's just a simple thing ? I bought a new... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The... Read More
Call Center Services - An Ever Increasing Demand
Are your company's call center services all that they could... Read More
Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers... Read More
The Nine Principles of Customer Service for the Travel Industry©
If you want to learn how to get your clients... Read More
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local... Read More
Aint We Wonderful!
It may come as a surprise to you to discover... Read More
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
If you think customer relationship management is just a piece... Read More
Complaining Consumers
The salesman's job is to be well informed; extremely well... Read More
What?s in a Name?
Different people call their Customers by different names. If they... Read More
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick... Read More
Clients - What They Want from You
A growing number of individuals are finding themselves called to... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for... Read More
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily... Read More
Mexico: Online Ordering?Dont!
I got it into my head sometime in December 2004... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Identify Your Silent Customer Service Message
With the growing number of people in every business sector,... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
Customer Service and Call Center Outsourcing, Whats The Buzz?
The buzz is all about customer service and call center... Read More
Raising The Bar For Online Magazine Subscription Services And Customer Service
After years of flying below the radar in the magazine... Read More
Customers - What They Really Want - 6 Secrets of Customer Service
What customers really want can be divided into two areas.Firstly... Read More
Doors by Catering to Your Clients
Clients? they are the most important influence in the success... Read More
How to Keep Customers
Who was it that said - "The customer is always... Read More
How to Easily Increase Your Profits
Do you remember the last time you went into a... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK '... Read More
Five Ways To Wow Your Client
Running a business is about providing goods and services to... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
Revealed ? A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home... Read More
6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened... Read More
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant... Read More
Complaining Consumers
The salesman's job is to be well informed; extremely well... Read More
Customer Service - A Sweet Essence
First let us specifically define customer service. It is the... Read More
Communicating for Profit and Customer Satisfaction
The President of a 200+ store division of a major... Read More
A White Paper: Profiting with Kindness
In 2002, there wasn't much interest for Kindness in business,... Read More
Automating Your Customer Support
My regular readers will know that one of the things... Read More
Your Number One Asset
Customers put you in business, keep you in business, and... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I... Read More
How Do You Create Customer Loyalty?
Another sad fact of life is that these days, very... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number... Read More
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