Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that customers keep coming back. The most recognized customer retention programs are those loyalty programs used by retailers, but this same principal can be... Read More
A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their customers.For instance, I warned about "in your face customer service" and "run for cover customer service", two equally effective opposites...like pouring too much... Read More
The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.In the classic book, The Science of Getting Rich, Wallace D. Wattles writes that it is essential to provide customers with more in... Read More
I will not make sales. I will make Customers.I will target the heart of my Customer. Never their wallet.My Customer is the lifeblood of my business.Though I may sell my Customers what they want, I will deliver what they need and make their lives better.Courtesy and Service are cornerstones of... Read More
"Society is always taken by surprise at any new example of common sense."This Ralph Waldo Emerson quote opens one of the most impressive works on customer service: Michael LeBoeuf's book How To Win Customers and Keep Them For Life. I am a fan of the book, and of the man,... Read More
You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could... Read More
"I am writing to complain about the widget I bought from your site the other day."Sell anything and eventually you will be on the receiving end of a sentence like this. So how do you turn a disgruntled customer not just into a satisfied one, but ? even better -... Read More
There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated." Look all around you and you will find that the truth of this statement is as evident as the clothes you wear.So, if you don't... Read More
"Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible. Thanks and have a great day."Garbage.This is an example of a typical outgoing message that makes callers feel like they really are talking to a machine. Now, we've all... Read More
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.In fact, this little secret is so powerful that you will be... Read More
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Businesses that fail, often forget to seek out the customer... Read More
What have you done for your existing customers lately? Probably... Read More
Listening is the #1 communication skill for leadership, selling, customer... Read More
Welcome to the inaugural issue of Human Tech Tips --... Read More
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Q: I'm so sick of you so-called business experts always... Read More
Clients? they are the most important influence in the success... Read More
If you are up to your ears in a stressful... Read More
It's The Little Things That Make or Break a Small... Read More
Q: In a recent column you made the point that... Read More
Different people call their Customers by different names. If they... Read More
According to a Forum Corporation survey of commercial customers lost... Read More
When conducting a training session about customer service, I always... Read More
Go into many businesses today and try and get service,... Read More
Some businesses have slow paying customers or past due balances... Read More
Customer service is the pits, you say. You are not... Read More
As I waited for an answer to my VCR inquiry... Read More
I wish I had a nickel for every time someone... Read More
Have you seen that thing on TV where the gal... Read More
It should be a straightforward business scenario: making sure that... Read More
Periodically every sales person encounters the customer who refuses to... Read More
When was the last time you received a handwritten note... Read More
The following are common mistakes that Sales Managers and Owners... Read More
Nobody likes to get complaints. They make you question your... Read More
I spent some twenty years in the corporate world, for... Read More
There are two Post Offices that I routinely visit. One... Read More
Is customer service a lost art? Before you answer that... Read More
The world of customer service is rapidly changing. Thirty years... Read More
Running a business is about providing goods and services to... Read More
This article offers five ways to help you deal with... Read More
Have you ever been in a department store and known... Read More
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More
You are serving great food. Your establishment is new, spotless... Read More
Some time ago a major UK food retailer decided to... Read More
Bad customer service is everywhere these days - unmanned front... Read More
Businesses that fail, often forget to seek out the customer... Read More
Regardless of what business you are in - you are... Read More
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
Sales is tough to get right, and depends on retaining... Read More
The following are common mistakes that Sales Managers and Owners... Read More
If you were a customer on the telephone with a... Read More
Historically, customer service was delivered over the phone or in... Read More
What happened to the old saying, the customer is always... Read More
It's The Little Things That Make or Break a Small... Read More
There are five techniques that have been proven to be... Read More
One of the basics of acting taught to me in... Read More
In this day of terrible customer service, it should come... Read More
$350 million in bad checks are written each and every... Read More
If you have integrity, nothing else matters. If you don't... Read More
There is a battle in Call Centers. The teams are... Read More
Call center solutions solve a range of age-old problems. As... Read More
Do you remember the last time you went into a... Read More
Customer service is the most vital asset for Business either... Read More
Landing a new client is like courting a potential spouse.... Read More
I hate to sound like one of those cheesy get-rich-quick... Read More
When you make a mistake with a customer, should you... Read More
"Mountains are built one pebble at a time and climbed... Read More
Given the choice of dealing with a positive, upbeat employee... Read More
It may come as a surprise to you to discover... Read More
I'd like to start this article with a test ?What... Read More
Those of us doing business over the internet have to... Read More
Running a business is about providing goods and services to... Read More
With all of the calendars and PDA's and lists I... Read More
May people these days have a problem with mounting debt.... Read More
Customer service is an integral part of our job and... Read More
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