We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization.WalMart is... Read More
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.1. People want you... Read More
Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we going wrong?"How you handle and solve customer concerns and complaints is a measure of your standing in the "excellent", "bad", or "mediocre" category... Read More
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.In fact, this little secret is so powerful that you will be... Read More
What Every Manager Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don't seem to get along.? Representative Super Speedy says, "I've taken more calls than anyone on the team today. My average handle time is the lowest on the floor."Coach Level Head breaks it... Read More
At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora's box. But for the sake of argument, let me add... Read More
Customer Loyalty
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your products and services in general need to be good. If you offer lousy uptime there is not... Read More
|
|
|
|
|
|
|
|
|||||
|
|
|
|||
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning... Read More
Are You A Coward? I Was
Over the last month, I have come to hate emails... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
In my day to day practice in strategic human resource... Read More
All of the World of Business Is a Stage
One of the basics of acting taught to me in... Read More
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT... Read More
Add Value - And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience... Read More
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always... Read More
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I... Read More
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or... Read More
The Marvelous World of Metaphors
Recognize metaphors from every angle and round up more insight... Read More
How to Retain Your Customers the Dish Network Way
Customer retention is vital to a business. If you cannot... Read More
How To Build a Profitable Business
It's never too soon to start saying thanks to your... Read More
Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most... Read More
Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack... Read More
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store?... Read More
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
Importance of Good Customer Support in Online Computer Peripherals Shops
Looking for hi-fi computer peripherals? Finding it tough to decide... Read More
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of... Read More
The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service
With all of the recent data theft in the financial... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis.... Read More
CRM For Beginners ? Customer Relationship Management Basics
In order to maintain a successful business, the business must... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
Adjustment DENIED
It's just a simple thing ? I bought a new... Read More
What Every Manager Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be... Read More
Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth advertiser for you.... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients.... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
Marketing as a Spiritual Practice
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset... Read More
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with... Read More
Stellar Customer Service in 10 Simple Steps
If you're like me, you've had plenty of experience with... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the... Read More
Keeping Clients Happy Keeps them Coming Back
Whether you are a seasoned small business professional, or you... Read More
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
Customer Service and Call Center Outsourcing, Whats The Buzz?
The buzz is all about customer service and call center... Read More
Restaurant Owners ? How Important are People Skills?
You are serving great food. Your establishment is new, spotless... Read More
Improving Customer Service
Improving customer service starts at the top - with us... Read More
The Death of the Loyal Customer
One of my classes in management focused on the repeat... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
Identify Your Silent Customer Service Message
With the growing number of people in every business sector,... Read More
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days - unmanned front... Read More
Customer No Service - How to Lose a Loyal Customer!
So today was the day where I almost stopped going... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your... Read More
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
11 Moments of Truth
These moments come when a customer or client?1. Hears someone... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
Customer Service |