- Excerpt from Richard Saporito's latest e-book "How to Improve Dining Room Service"This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests.Staff scheduling is closely tied to dining room customer service and crucial for keeping your... Read More
What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. Was it easy to find what I needed?... Read More
Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's especially important to give those on the phone extra attention - listening to their voice, because... Read More
It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.As I stooped down to tie her shoelaces,... Read More
You try to make your customers happy. You sincerely WANT them to be pleased with your products and service. You go out of your way to provide quality and integrity in everything you do.So, why is it that every once in a while there's a customer who insists on totally,... Read More
Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars. If you have regular clients, offer them an extra incentive now and again. Thank them for visiting... Read More
Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday weekend is hard to get labor. As I drove up to the place a man driving an... Read More
Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?". I mean, do you and your staff really care about cleanliness and hygiene?Just complying with hygiene regulations will almost certainly result in you breaking them. By meeting... Read More
Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams... Read More
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer... Read More
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Are your company's call center services all that they could... Read More
I returned a rental car at an airport yesterday. As... Read More
If you want to learn how to get your clients... Read More
So today was the day where I almost stopped going... Read More
Is the special treatment you designed specifically to keep customers... Read More
Jay instructed a customer of his to offer a rare... Read More
The purpose of business is to create and retain a... Read More
This morning I was having breakfast with my good friend... Read More
The call center represents your first line of communication with... Read More
A few months ago, I wrote about ingenious styles of... Read More
It's bound to happen sooner or later ? yes, even... Read More
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
No matter how hard you try, in business you simply... Read More
Winning Customer ExperiencesMuch research has been done on what the... Read More
It's never too soon to start saying thanks to your... Read More
If you are up to your ears in a stressful... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
Whether online or off, if you plan on running or... Read More
Q: In a recent column you made the point that... Read More
Resistance has to do with putting up blocks that prevent... Read More
Having been in business a number of years, I'm amazed... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
Q: I'm so sick of you so-called business experts always... Read More
What have you done for your existing customers lately? Probably... Read More
If you're a pet owner, you know the stress of... Read More
Given the choice of dealing with a positive, upbeat employee... Read More
It is important to remember that the customer doesn't necessarily... Read More
In my day to day practice in strategic human resource... Read More
What kind of image do you present when marketing your... Read More
Customer Loyalty, we all want it. Don't we?Some people say... Read More
Ever notice how customer service varies from store to store?... Read More
Millions of people, just like you, end up with a... Read More
1. Stay in contact with customers on a regular basis.... Read More
If you've called for customer service recently you're familiar with... Read More
Client satisfaction starts with meeting or beating the contractual obligations... Read More
In today's highly competitive economy, it is difficult to maintain... Read More
Want to know the secret for keeping your clients forever?... Read More
- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More
In order to maintain a successful business, the business must... Read More
The primary objective of a business is to get and... Read More
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
The world of customer service is rapidly changing. Thirty years... Read More
Have you ever walked into a store and things looked... Read More
One of the most popular questions asked in online business... Read More
Customer service today is getting worse. Win customers over and... Read More
Why do some businesses offer points, stamps or every tenth... Read More
Bad customer service is everywhere these days - unmanned front... Read More
It's a salesperson's worst nightmare- the phone call that comes... Read More
Whether in a restaurant, a retail establishment, or the local... Read More
What have you done for your existing customers lately? Probably... Read More
Having been in business a number of years, I'm amazed... Read More
Do you need greeters or should you avoid them? That... Read More
I got it into my head sometime in December 2004... Read More
Over promising is a problem only when you under deliver.... Read More
The latest report from the American Customer Satisfaction Index (Michigan... Read More
The other day while at the book store, I came... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
You probably spend a great deal of your time looking... Read More
1. Don't get Hooked !!!When people behave towards you in... Read More
When people ask, "What is CRM?" the literal answer is,... Read More
A growing number of individuals are finding themselves called to... Read More
Landing a new client is like courting a potential spouse.... Read More
You are serving great food. Your establishment is new, spotless... Read More
According to customer service studies by marketing gurus of the... Read More
A couple of years ago I had a call from... Read More
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