Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.It took a while for change to happen in Australia, but led by Ralph... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Many times, I will actually detour to visit that particular Post Office ... why?The Postmistress there is an exceptional human being.... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace.After all, a complaint is nothing more that... Read More
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the right... Read More
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.1. People want you... Read More
Your Voice Print
"Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day as I progress towards fulfilling my WHY in life.The word pebble in this quote means that each action you take needs... Read More
Adjustment DENIED
It's just a simple thing ? I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves... Read More
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that apply are the same for both types of buying.There... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.These first ten tips... Read More
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Complaining Consumers
The salesman's job is to be well informed; extremely well... Read More
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always... Read More
The Importance of Good Customer Service
Do you have good customer service? Even for your free... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
What You Need to Know About CRM
1. It's all about the customer. Some companies focus too... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at... Read More
Customers - What They Really Want - 6 Secrets of Customer Service
What customers really want can be divided into two areas.Firstly... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Be A Resource
What is one of the greatest ways to add value... Read More
Stand Out in Business the Write Way
When was the last time you received a handwritten note... Read More
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
Empowering Customer Service Vital
It never fails to amaze me how many companies have... Read More
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with... Read More
Your Voice Print
"Mountains are built one pebble at a time and climbed... Read More
Customer Service and Call Center Outsourcing, Whats The Buzz?
The buzz is all about customer service and call center... Read More
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
4 Customer Service Mistakes Companies Should Avoid Making
1) Being placed on hold endlessly. Don't you just love... Read More
Clients - What They Want from You
A growing number of individuals are finding themselves called to... Read More
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't... Read More
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon... Read More
6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Doors by Catering to Your Clients
Clients? they are the most important influence in the success... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily... Read More
My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by... Read More
Communicating for Profit and Customer Satisfaction
The President of a 200+ store division of a major... Read More
What To Do When Youve Blown It
It's bound to happen sooner or later ? yes, even... Read More
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and... Read More
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace... Read More
11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our... Read More
Handling Angry Clients
What do you do when your client gets mad at... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
The Reason Why Direct Internet Marketers Have To Work So... Read More
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common... Read More
How to Keep Customers
Who was it that said - "The customer is always... Read More
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Do many of us realize that we are working an... Read More
The Marvelous World of Metaphors
Recognize metaphors from every angle and round up more insight... Read More
Stand Out in Business the Write Way
When was the last time you received a handwritten note... Read More
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how... Read More
Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don't we?Some people say... Read More
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