On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of... Read More
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.It took a while for change to happen in Australia, but led by Ralph... Read More
There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Many times, I will actually detour to visit that particular Post Office ... why?The Postmistress there is an exceptional human being.... Read More
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace.After all, a complaint is nothing more that... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the right... Read More
According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.1. People want you... Read More
"Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day as I progress towards fulfilling my WHY in life.The word pebble in this quote means that each action you take needs... Read More
It's just a simple thing ? I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves... Read More
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that apply are the same for both types of buying.There... Read More
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.These first ten tips... Read More
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The salesman's job is to be well informed; extremely well... Read More
Q: I'm so sick of you so-called business experts always... Read More
Do you have good customer service? Even for your free... Read More
$350 million in bad checks are written each and every... Read More
1. It's all about the customer. Some companies focus too... Read More
Customer service is everything to a business. Just look at... Read More
What customers really want can be divided into two areas.Firstly... Read More
What is your customer saying about you? Do you really... Read More
What is one of the greatest ways to add value... Read More
When was the last time you received a handwritten note... Read More
I returned a rental car at an airport yesterday. As... Read More
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
It never fails to amaze me how many companies have... Read More
Have you ever called a company and been greeted with... Read More
"Mountains are built one pebble at a time and climbed... Read More
The buzz is all about customer service and call center... Read More
Client satisfaction starts with meeting or beating the contractual obligations... Read More
Many organizations tackle to the issue of customer service by... Read More
Every time my firm conducts communication skills training, we know... Read More
7:00 a.m., the silence in the house is broken by... Read More
You've heard it all before when it comes to stats... Read More
A couple of years ago I had a call from... Read More
Abstract: People buy for their reasons, not yours. This article... Read More
1) Being placed on hold endlessly. Don't you just love... Read More
A growing number of individuals are finding themselves called to... Read More
If you have integrity, nothing else matters. If you don't... Read More
Customer service is the pits, you say. You are not... Read More
Have you ever wondered why you often find a coupon... Read More
With Some Tips on How to RespondTt has probably happened... Read More
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Clients? they are the most important influence in the success... Read More
A few weeks ago we conducted our annual "Customer Experience... Read More
It is important to remember that the customer doesn't necessarily... Read More
7:00 a.m., the silence in the house is broken by... Read More
The President of a 200+ store division of a major... Read More
It's bound to happen sooner or later ? yes, even... Read More
"Thanking your customers" - Why you should do it and... Read More
Good customer service just isn't enough anymore in the marketplace... Read More
We all want great service, whether we are buying our... Read More
What do you do when your client gets mad at... Read More
Want to know the secret for keeping your clients forever?... Read More
With all of the calendars and PDA's and lists I... Read More
There are two Post Offices that I routinely visit. One... Read More
Today, there are situations when we actually add a "middle... Read More
You probably spend a great deal of your time looking... Read More
Customer service is an integral part of our job and... Read More
As someone who has been heavily involved facilitating strategic planning... Read More
Good service is easy to spot and hard-to-find. Mediocre service... Read More
In today's competitive world of retail, many stores are implementing... Read More
The Reason Why Direct Internet Marketers Have To Work So... Read More
One thing all successful small business owners have in common... Read More
Who was it that said - "The customer is always... Read More
Customer Service is a blessing and a curse; a blessing... Read More
Businesses like to brag in their advertising about quality of... Read More
One of the most popular questions asked in online business... Read More
The purpose of business is to create and retain a... Read More
It all started a couple of weeks ago when a... Read More
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
What is your customer saying about you? Do you really... Read More
$350 million in bad checks are written each and every... Read More
Do many of us realize that we are working an... Read More
Recognize metaphors from every angle and round up more insight... Read More
When was the last time you received a handwritten note... Read More
Nowadays, we complain nearly all of the time about how... Read More
Customer Loyalty, we all want it. Don't we?Some people say... Read More
Customer Service |