Putting The Service Back In Customer Service

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though... Read More

Minimize The Pain of Check Recovery

$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable that, if your business accepts checks, you have been affected by this. As well as being stuck with bank fees for depositing a... Read More

You MUST Sweat the Small Stuff

It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen this simple fact proved three... Read More

Mastering Challenging Service Situations

During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. How can you best handle challenging situations? I have developed and practiced a simple method for just such encounters. If... Read More

Customer Service: Why Bears Make Bad Customers

Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business... Read More

Got A Consumer Problem?

Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your... Read More

Everyone talks in code!

How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy.As we get older it seems to us that everyone talks in... Read More

More Customers - Watch those Little Things

Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.The LaptopI have a laptop which is under warranty - 5 working day turnaround they said when I rang them about a power problem. Efficient and effective they were... Read More

What Every Manager Should Know About How to Win the Loyalty of Customers

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the right... Read More

Establishing Yourself as an Expert in the Eyes of Your Customers

The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct mindset we are referring to here is to always think in terms of benefits for your customers. The... Read More

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A New Way To Handle Complaints, Or Is It?

What a lot of money we have been wasting on... Read More

Quality vs. Quantity

There is a battle in Call Centers. The teams are... Read More

Doors by Catering to Your Clients

Clients? they are the most important influence in the success... Read More

The Dissatisfied Customer

We, as small business people, naturally dislike complaints from our... Read More

Customer Satisfaction and the Service Business

The relationship between customer satisfaction and success of a service... Read More

Dealing with Disgruntled Customers

No matter how hard you try, in business you simply... Read More

Adjustment DENIED

It's just a simple thing ? I bought a new... Read More

Dealing with Difficult People

1. Don't get Hooked !!!When people behave towards you in... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how... Read More

Customer Service Consultants

When all else fails in your company to meet the... Read More

How to Win the Hearts of Your Customers and Friends

Those of us doing business over the internet have to... Read More

What Do They Want Anyway?

You want customers. I want customers. We all want customers.... Read More

Identify Your Silent Customer Service Message

With the growing number of people in every business sector,... Read More

The Great American Customer Service Unawareness Campaign

Q: I'm so sick of you so-called business experts always... Read More

Customer Service and The Human Experience

Historically, customer service was delivered over the phone or in... Read More

The Sellers Creed

I will not make sales. I will make Customers.I will... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers... Read More

10 Customer Service Quality Statements to Measure up Against

It might sound quick and simple, to say how well... Read More

Whats Love Got To Do With It?

Customer Loyalty, we all want it. Don't we?Some people say... Read More

Customer Service: Stop Sabotaging Your Customer Relationships

If you've called for customer service recently you're familiar with... Read More

CRM - Its Relevance

In today's demanding economy, the first line of any business... Read More

Customers Who Rave About You and Your Service

According to customer service studies by marketing gurus of the... Read More

From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer

It's a salesperson's worst nightmare- the phone call that comes... Read More

Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More

More Customers - Watch those Little Things

Two situations, two perfectly acceptable experiences, but in one case,... Read More

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service

With all of the recent data theft in the financial... Read More

Your Voice Print

"Mountains are built one pebble at a time and climbed... Read More

Listen to Suggestions

If you are up to your ears in a stressful... Read More

It Is All About Customer Service!

In this day of terrible customer service, it should come... Read More

What Every Manager Should Know About How to Prevent Customer Service Conflicts

There are five techniques that have been proven to be... Read More

How Do You Create Customer Loyalty?

Another sad fact of life is that these days, very... Read More

Over Deliver - The Key to Customer Satisfaction

Client satisfaction starts with meeting or beating the contractual obligations... Read More

How CRM Software Works -- Creating Customer Satisfaction with a Click

When people ask, "What is CRM?" the literal answer is,... Read More