The Importance of Good Customer Service
Do you have good customer service? Even for your free giveaways?I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. They host chats or do online parties. They do giveaways and exchanges and it seems everything that they can do to help... Read More
Raising The Bar For Online Magazine Subscription Services And Customer Service
After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast. In December, the subscription retailer relaunched it's once relatively boring (though clean) site with the express intent of competing more effectively against its rivals. Key to the makeover is allowing... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.Last week I had the opportunity to speak at the Lumbermen's Merchandising Corp. annual sales meeting in Dallas. The meetings were held at the Dallas Convention Center and the hotel we stayed... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing external marketing programs designed to attract new business.Unfortunately, the cost can be very high with little return on investment. What is often lost in the mix is the fact that it can be much more cost effective to have a... Read More
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of Lloyds TSB makes it clear how vital it is for great leaders to listen and hear. She uses the example of how Coca... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes is based in emotion. You heard me, it's all about the emotion. Before you deny what I am describing to you, let me... Read More
The 3 Rs of Customer Service
What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when... Read More
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business forums or even by my customers and subscribers is this :"How the hell can I increase my sales?"or"I've got tons of visitors but nobody seems to be buying anything? What gives?"FISHNETS WITH HOLES? ANYONE?Getting traffic is not the be all... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business... Read More
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local post office, we have all experienced a decline in customer service. Rarely do smiling, happy employees interact with us anymore. Instead, the person we are dealing with in face-to-face relationships does not even attempt to feign a smile, but rather... Read More
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Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not... Read More
Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Got A Consumer Problem?
Millions of people, just like you, end up with a... Read More
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service... Read More
Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't... Read More
Listen to Suggestions
If you are up to your ears in a stressful... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
In the Villa of the Sick Cat -- A Lesson in Customer Care
If you're a pet owner, you know the stress of... Read More
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really... Read More
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant... Read More
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so... Read More
Aint We Wonderful!
It may come as a surprise to you to discover... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and... Read More
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers?... Read More
Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you... Read More
Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem... Read More
How to Keep Customers
Who was it that said - "The customer is always... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Restaurant Scheduling for Success
- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More
Stand Out in Business the Write Way
When was the last time you received a handwritten note... Read More
Whats For Lunch?
As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
Customer No Service - How to Lose a Loyal Customer!
So today was the day where I almost stopped going... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The... Read More
Add Value - And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
The Marvelous World of Metaphors
Recognize metaphors from every angle and round up more insight... Read More
Sorry, No Customer Service After 4:00 P.M.
A few months ago, I wrote about ingenious styles of... Read More
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That... Read More
Empowering Customer Service Vital
It never fails to amaze me how many companies have... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
I Wont Tell My Lawyer but I Will Tell You
A general counsel of a large international consulting firm told... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth... Read More
Making Your Contacts Work For You
The best way to explain this concept is to tell... Read More
The Importance of Good Customer Service
Do you have good customer service? Even for your free... Read More
The 3 Rs of Customer Service
What I am about to tell you may seem very... Read More
The Added Value - Is YOU!
If there was a restaurant in your town that was... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning... Read More
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your... Read More
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