Let Your Customers Redesign Your Website!

When you purchase a new item from a Yahoo! Store, you are asked if you'd like to provide feedback on the transaction. About two weeks after the initial purchase, an email from Yahoo! Stores shows up, asking you to provide feedback for the vendor. Whether your experience was good or bad, the opportunity is probably seized more often than not by customers.

Of course, I would bet that bad experiences are more likely to be posted than the good ones, but I'd bet the number is still substantial enough to affect the owner's website look and payment processes.

Does your website have a feedback form? Do you give your customers an opportunity to tell you how you did? Wouldn't those opinions help you shape your customer satisfaction and support foundations? I think so.

Your customer may have a great idea that would compliment your site, or a function that they would have liked (such as saving their information if they order often, so they don't have to fill in purchase forms over and over).

You can set up an automatic feedback email during the initial purchase, or you can send the customer a letter asking them to return to your site to provide information. Either way, this information can be valuable in making future visitors into customers!

Will Hanke is owner of Lighthouse Technologies, http://www.techlh.com a web design, programming and hosting company. He is also author of several software applications in use by companies across the US.

---

Making the Most of Your Website: Start with the Basics

One of my most salient memories from when I sold... Read More

How Your Own Website Helps Your Small Business Grow

What do you mean, you don't have a website for... Read More

How to Create Sizzling Sales online

"Don't Sell the Steak, Sell the Sizzle."Have you heard of... Read More

Where?s Your Web Site?

This simple question can take on several different forms, but... Read More

Web Measurement: What You Don?t Know Would Make A Great Book

"What's in it for me?" you ask. "Why should I... Read More

3 Essential Tools Every Website Designer and Marketer Needs

Appealing to others is really important when you have a... Read More

Search Engines and Customers Want Focused Web Site Content

How do you decide on the content, products and or... Read More

Web Development Processes and Technical Environments

The process of Web application development is critical to the... Read More

If Its Done Its Done for: Make Your Website Part of Your Business before You Build

Web sites are an Ongoing Part of Business.All too many... Read More

Top 5 Webmaster Tools You Can Pick Up For Pennies

1. SiteSpinner V2 - On Sale www.deprice.com/sitespinner.htmSiteSpinner is a user-friendly... Read More

Web Accessibility Myths

With more and more countries around the world passing laws... Read More

Is Your Website Doomed for Failure Before Youve Built It?

One of the things that many people overlook when building... Read More

Earning From Your Website

Before you start building your site, ask yourself "WHY?". Why... Read More

Why Is No-one Buying From My Website?

Are you, like many other website owners, frustrated at the... Read More

What Your Customers Say About YOUR Site! Part 1

The following is a list of patterns that many visitors... Read More

High Quality Website at Low Cost

Although designing a great web site is an important part... Read More

How to Make Your Own Website For Free

If you like the Internet and surfing through the billions... Read More

Newsletter Management Using PHP w/o mySQL for Beginners

Let's begin by setting some limits. If you're like me,... Read More

Improve Conversion Rates ? Effective Content

Your site is fast and getting traffic, but conversion rates... Read More

Marketing Your Business Online

As a business you can't afford to ignore the Internet... Read More

12 Tips To Great Websites

Why do some sites succeed while the vast majority of... Read More

Product Promoting: Getting The Response

When you publish a content site there are times when... Read More

Adding Word Rich Content to Your Website

You have permission to publish this article electronically, in print,... Read More

Selling Your Site: Outsource or Homemade?

To the starting internet entrepreneur, there is nothing more discouraging... Read More

3 Ways To Increase Your Websites Conversion rate

Everywhere you look these days, people are telling you that... Read More

Be Creative Before You Purchase Or Create A Website

Before you jump into spending coutnless hours on designing and... Read More

Three Way Linking - Webmaster Strategy

Three way linking and concerns.For many years SEO experts were... Read More

What is The Google Toolbar?

No matter what browser you may want to use, you... Read More

Better Web Site ROI: Efficient Online Business with SEO, PPC, Split Testing, and Forums

If you're looking for better web site ROI, chances are,... Read More

Where on Earth is Your Websitee?

You've just finished congratulating your marketing team. After six months... Read More

Why A Simple Counter is Never Enough for Your Website

A simple website stats counter is not enough if you... Read More

CPanel Fantastico - Features and Benefits

Fantastico is a 3rd-party cPanel add-on and can be purchased... Read More

The Importance of Website Stats to You

One of the best tools you have as a webmaster... Read More