Email etiquette is the key to help calm down anxious and impatient customers. People assume that once they press the "send" button that we will get everything sorted out in an instant! Of course we all know that this is not an accurate representation of how things work. However, you should prepare yourself for the occasional hot tempered emails, regardless of whether their comments are unreasonable or not.
Five Do's Of Good Customer Services
1. Thank them for contacting customer support in the opening sentence of your reply messages.
2. Ask for further clarification if you are unsure of their requirements. Suggest some extra details to answer their query more effectively.
3. Address the support question within 24 hours of receiving their message to avoid unnecessary confrontation and dissatisfaction.
4. Offer further support if they require it and provide a sincere thanks for their custom. Also confirm that their message has been received and when they should expect a response.
5. Be apologetic to their needs and offer complete support and reassurance. However if a customer is still unsatisfied with their order offer them a replacement or refund.
Five Don'ts Of Customer Services
1. Don't use abrasive words in your email. Always remain calm, courteous and professional.
2. Don't leave the problem unresolved or unanswered because you are offended by their tone or for any other reason whatsoever.
3. Don't neglect your customers by repeatedly delaying your response times. This will lead to negative feedback for your company and will inevitably cost you sales and damage your company's reputation.
4. Don't allow a customer to bully you into doing something irrational or unethical just to please them.
5. Don't lie to a customer about your product. Make sure your description and terms are clear and are easily accessible on your Sales Page, Thank You Page and receipts.
Summary
Provide valuable information about your commitment to providing high levels of support by supplying your dedicated email address, fax, telephone number and mailing address. Place your company's customer services details on your "Sales Letter Page" and the "Thank You Page" (after orders are paid for and completed). This helps to reassure the customer that they will be able to contact you for ongoing help and support throughout the order process and after sales.
Once you have established a customer services support details you must ensure that all enquires are handled quickly and efficiently. If the enquiry needs more time to look up an order then send a confirmation email to let customers know that you have received their message and will get back to them in good time.
Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid negative feedback.
Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com
![]() |
|
![]() |
|
![]() |
|
![]() |
As a counselor, therapist or healing professional (massage therapist, physiotherapist,... Read More
Please don't think I am calling you a "moron" to... Read More
1. Examine everything in your office from the view of... Read More
If you're a business owner, you know that repeat business... Read More
Talk to Your People Often By building a great... Read More
10. Procrastination Condemnation - Lose the Labels! All those things... Read More
If you have a business on the Internet you should... Read More
Skilled workers of every age have prized their tools. I... Read More
In my career, I have had a total of 3... Read More
Many new coaches struggle to attract their first client. Often,... Read More
Gas prices continue to go through the roof and increased... Read More
The Internet is a fast growing medium, trancending the personal... Read More
From an employee's perspective, management often conducts itself in ways... Read More
We've heard numerous success stories of Internet entrepreneurs like Jeff... Read More
The 9-to-5 grind can make you feel like a just... Read More
1. Make a clear, specific commitment to what you want.... Read More
Although dentistry may appear to be different than other types... Read More
1. Great Things Take Time ? Three years passed between... Read More
Let's put to rest the fallacy that success, in sales... Read More
When sending mail to clients and potential clients, make your... Read More
As the holiday season starts to settle in, the workload... Read More
1. Get to know people. First meet those people in... Read More
The following tips are from an article we contributed to... Read More
We all know that running a home business is highly... Read More
1. Maintain regular working hours and stick to them.2. Get... Read More
Are you not sure what Business to buy? Need to... Read More
You need sales and you wanted them yesterday. Here are... Read More
If you're a beginner, starting a website doesn't have to... Read More
Ever lost a sale you thought was in the bag?... Read More
Do you know exactly what actions you need to do... Read More
1. You have a big goal and you want someone... Read More
There are many places you can get books, and I... Read More
I'm sure you've seen it happen every year: your business... Read More
Hey, as hard as this may be for you to... Read More
Does your business have a money tree you can shake... Read More
What is a niche business? A niche business is one... Read More
Please don't think I am calling you a "moron" to... Read More
Ever lost a sale you thought was in the bag?... Read More
I believe some people create and publish websites for the... Read More
The 2004 election is over--at least in the minds of... Read More
Let's put to rest the fallacy that success, in sales... Read More
If you're a business owner, you know that repeat business... Read More
Advertising executive Alex F. Osborne first coined the word "brainstorming"... Read More
1. Think Big ? In college, Michael Dell said he... Read More
The 9-to-5 grind can make you feel like a just... Read More
Sometime soon you will be attending some training. It may... Read More
The Ten Commandments of Goal Setting While it's good to... Read More
Looking for a manufacturer or supplier of home furnishings in... Read More
Ten Tips for Staying ConnectedMany of my business clients tell... Read More
Here are a few ideas to get you started, all... Read More
Talk to Your People Often By building a great... Read More
So how do you eliminate your competition without bloodshed? You... Read More
How much is your data worth to you? In this... Read More
Looking for an old friend? Want to know if your... Read More
Positioning Your Company for Debt Financing:There was a time in... Read More
Use the checklist below to make sure your article, tip,... Read More
At Macquarie University in the early '90s, three Australian early... Read More
Proofreading may not be terribly fun, but it's one of... Read More
The following tips are from an article we contributed to... Read More
What would You do with $1,000,000With $1 Million would you:?... Read More
Are you not sure what Business to buy? Need to... Read More
1. Focus on the other Being known as a... Read More
Every event you hold can be extremely successful. Apply these... Read More
We've heard numerous success stories of Internet entrepreneurs like Jeff... Read More
Have you ever found yourself having to scramble to organize... Read More
Do you run a business that seems to run you?... Read More
Top Quick Tips |