Feedback For Learning Can Turn Your Team Into Winners

Feedback:

Most experts agree both types; constructive and positive feedback are beneficial and important to performance improvement. However, the way the feedback and timing of it are crucially factors.

Method:

Feedback will be effective only if it is specific. General statements like " You really did a good job." Or " You didn't do that so well." Will do little to improve skills or serve as confidence builders. When providing constructive feedback, don't focus on what was done incorrectly. Here's an example of a not so effective feedback: " Your answer of the phone was too short and incomplete" This feedback identifies the problem but does not state how to correct the problem. Here is a more effective way to provide feedback: "This time try to be sure to state your company name and identify yourself to your caller. Let me give you an example?"

Timing:

The intent for feedback is to give confidence and skill improvement. For feedback to be beneficial it must come immediately after the task is performed. To be effective, it must be given prior to the next time the individual performs the task.

Finally, when giving feedback, focus on a maximum of two things. It isn't realistic to think a person can focus on more than two areas to be improved. Try to select the most critical or important area to be improved. Be sure to relay how to improve rather than what the person did wrong.

© Bower Income and Profit Systems MMIII All Rights Reserved.

James A. Bower is the Co-Founder and President of Bower Income and Profit Systems a company dedicated to enhancing business performance in many areas through tapes books and seminars. His presentations include sales, marketing, telephone skills, motivation, goal setting and achievement, telephone equipment and voice mail design and business organization for efficiency. He is an internationally recognized instructor and is the recipient of many awards in recognition of his successful efforts in assisting businesses create a more efficient environment resulting in maximum profits. He has had the opportunity to speak for groups as a large as 5000 and can get his points across to any size audience.

James has been actively addressing business issues and solving business problems for over 30 years. He is available to make presentations to company staff or for individual consultation.

Contact James at 316-773-1994 or jbower1@cox.net

---

How the P.R.I.D.E. Team Changed my Call Center

Several years ago I took an assignment as a Manager... Read More

Checklist for High Performing Teams

Why do some teams perform well while others struggle? How... Read More

In 2005 Collaboration is Key

Perhaps you're a small business owner wondering how you and... Read More

Virtual Team Work

At a time when many companies are scaling down their... Read More

How To Help A Sick Team Become Healthy

Team Building Question:A team is full of animosity, pretended interpersonal... Read More

Raising Issues In Your Group or Offline

In a recent group coaching session, a client mentioned that... Read More

Proactive High Performance Teamwork

Proactive High Performance Teamwork is made up of nine proactive... Read More

Having Trouble Motivating Others? Try WIIFM

Recently my fourteen-year old son Matt dressed up as Santa... Read More

Joy and Laughter in the Workplace: Lessons From the Land of OZ

Turbulent TwistersYou've read about it in the headlines and experienced... Read More

How To Encourage Ideas From Your Team At Meetings

You're at a meeting with key staff. You want some... Read More

Empower Your Trainees

One of the most memorable quotes that I heard from... Read More

High Performing Teams: 10 Things You Want To Know About Building A High Performing Team

"Conflict becomes politics, commitment becomes 'Only if it's in my... Read More

The Top Ten Methods to Create a Successful Work Team

Teams are often useful in situations where the task cannot... Read More

What Every Manager, Parent, and Teacher Should Know About How to Unify Employees, Families, & Youth

Project Head Start has been successful not only for the... Read More

Your Administration Team - Look After Them

In most organisations the administration/support team, although they can be... Read More

Safety First - Five Reasons to Hold a Routine Safety Meeting

Workplace safety is important to all businesses for ethical, legal... Read More

Effective Team Building For Organizational Success

"Teamwork is the ability to work together toward a common... Read More

Team Member Feedback: A Priceless Communication Tool

Feedback is such an important communication tool. Openness, honesty, candor,... Read More

Discovering the Truth on MLM

Truth on mlmDid you know that the truth on mlm... Read More

Team Building requires one great dynamic for true Success - Mateship

A Successful Team is built around mateship, around respect for... Read More

Leading the Witness: How Asking Questions as a Trainer Can Limit Learning and Reduce Trust

"Asking questions can be a means of establishing authority, fulfilling... Read More

Recruiting Government Workers As Franchisees

Many believe a leaner government promotes better freedoms with respect... Read More

Effective Team Building Part 1 - Another Brick in the Wall!

The first in a series of articles giving a slightly... Read More

WIIFM - Making the Whats In It for Me? Question Work for You

In the constantly changing world of Call Centers, asking agents... Read More

Feedback For Learning Can Turn Your Team Into Winners

Feedback:Most experts agree both types; constructive and positive feedback are... Read More

Secrets of Successful Teams

To be a success is not always to be a... Read More

The Team Process

We live in very progressive times, one only has to... Read More

Leading To A Preferred Future

Last month's edition of Footprints and Monuments illustrated a parallel... Read More

Employee and Coworkers Gifts

Giving gifts to your co-workers or your employees can be... Read More

Hand Out Warm Glows

Do you remember how you felt after your last interaction... Read More

What?s Wrong With You, Why Don?t You Understand Me?

Recently while waiting for our lunch to be served in... Read More

Why People Dont Listen... and Some Fun Things You Can Do About It

It's frustrating when your co-workers, audience members, teenager or even... Read More

Creating a Winning Staff Team

As a business owner, I've had staff come and go... Read More