eBay After Sales - as Important as the Listing Itself

Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.

eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.

eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.

Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.

The email you send should include the following:

A short thank you for using your auctions and a congratulations on them winning.

Then the item specifics:

Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.

It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.

I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.

The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.

Visit ebay information central to use the FREE resources to develop your online business.

---

Dropship Your Way To Ebusiness Success

Q: I would like to start my own eBay business,... Read More

Louis Vuitton -- Avoiding the Ebay Nightmare Fakes

Without a doubt, eBay was one of the cleverest on-line... Read More

Auction and Its Benefits

An auction is basically a public sale wherein any object... Read More

Top 10 Free Online Wholesale Resources

By the time that a product has made it to... Read More

eBay - Profiting With Books By Janette Oke

Janette Oke is a Christian writer whose books about life,... Read More

How To Find Tons of Hot Items Selling On EBay ...In Less Than 10 Minutes

There are many ways to start a home business online,... Read More

Effective Online Car Sales on Ebay Motors

Remember back when selling online was a new experience? Dealers... Read More

Auctions Make Money!

An untapped online business resource--outside of your basic Yahoo and... Read More

The Webs Best Online Auction Sites

The best online auction links for buyers and sellers are... Read More

Start an Easy Home Business: Become an Ebay Trading Assistant

EBay's online auctions have created business opportunities for thousands of... Read More

How To Make Money Online : Sell On eBay

Selling on eBay can be very profitable, and is a... Read More

Five Tested Ways To Find The Perfect Drop Shipper

You've heard about it many times in recent months. Being... Read More

How To Find REAL Wholesale Dropshippers For Almost Any Product

With more and more people getting online, many of them... Read More

The International Affiliate Program of EBay

eBay trades in more than 33 international countries with over... Read More

How To Sell On Ebay & Keep Your Shirt

Have you ever been delighted after a huge sale on... Read More

So, Can You Really Sell EBooks On EBay And Make Cold Hard Cash?

Selling eBooks on eBay, and making any worthwhile profit from... Read More

The Top Ten Tips For Auction Success!

If you were to look through eBay, or any other... Read More

Fundraising Ideas Using eBay

Have you thought of using the online auction site eBay... Read More

Royal Memorabilia ? An eBay Prince or Pauper?

There has always been a fascination with royalty and as... Read More

6 Reasons Why an eBay Business is the Easiest and Safest Home Business to Start

Calling internet auctions an "Entrepreneur's Dream" isn't poetic license or... Read More

eBay: What Should I Sell?

There is an art to picking profitable products. It's not... Read More

Why 95% of All eBay Sellers Fail

eBay is now the 8th most visited site on the... Read More

Is Your Trash Cash? 5 Easy Places to Sell Your Stuff

The old adage that says "one person's trash is another... Read More

Selling on eBay - Have You Found the Magic Formula Yet?

Selling on eBay can be very profitable and a great... Read More

Is it Antique and is it Worth Anything?

Is it an antique and is it worth anything? Would... Read More

How To Convert eBay Surfers into Bidders!

Do you know the phrase "A Call To Action"? Well,... Read More

Mr. Rich vs. Mr. Job: How to Start a Dropship Business on eBay

Mr. Asset vs. Mr. Job....Discover the Secret Formula of the... Read More

Are You an Ebay Shopper?

As I write this article, I am keeping an eye... Read More

Eating and Thriving On-Line

The Internet SHOULD be "the place to shop" for low-carb... Read More

How to Market with Niche Auction Sites

Online auctions are big business. But they can be big... Read More

How To Write a Traffic Pulling eBay Auction Title

Selling an item on eBay should be simple but it... Read More

Real Estate Auction Action - Buying A Home At Auction

Due in part to the popularity of the U. S.... Read More

How Drop Shipping Works

One of the most frequently asked questions on the Net... Read More