eBay After Sales - as Important as the Listing Itself

Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.

eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.

eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.

Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.

The email you send should include the following:

A short thank you for using your auctions and a congratulations on them winning.

Then the item specifics:

Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.

It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.

I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.

The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.

Visit ebay information central to use the FREE resources to develop your online business.

---

How To Sell On Ebay & Keep Your Shirt

Have you ever been delighted after a huge sale on... Read More

Finding Antiques And Collectibles To Sell On eBay

Many people who decide to make a living selling collectibles... Read More

The Secret Of The Ebay Money Machine And How To Get Your Share

If you have all the money you need, then this... Read More

Maria?s New Lifestyle: Short Story About The Benefits Shopping On The Net Has Given

I've got this strange friend; her name is Maria. Maria's... Read More

eBay Bargain Hunting - Spell Your Way To Success!

Have you ever wondered how identical items can fetch such... Read More

Multiple Income Streams on eBay within 30 Minutes!

POWERSELL Status, the secrets revealed.If like thousands of people you... Read More

Online Auction Fraud

eBay sales may have grown 51% last year over the... Read More

All Terrain Vehicles (ATVs) Sell Well On eBay

ATV auctions are healthy markets on eBay. All terrain vehicles... Read More

Free Auction Templates: How to Set Your Border Color With FOAM

If you have not heard of Foamtemplates.com yet, home of... Read More

How To Make Money Online : Sell On eBay

Selling on eBay can be very profitable, and is a... Read More

EBay: No Way?Yes Way (Ten Seller Themes)

Hearing that there are more than 1.2 million registered eBay... Read More

How to Market with Niche Auction Sites

Online auctions are big business. But they can be big... Read More

Royal Memorabilia ? An eBay Prince or Pauper?

There has always been a fascination with royalty and as... Read More

Selling on Ebay-Get Started in 7 Easy Steps

Ebay auctions are definitely the easiest and fastest way to... Read More

5 Reasons Why Playing Music On Your Auctions Is A Bummer Of An Idea

There are 147 million registered users on eBay, and tens... Read More

Boosting Your EBay Auction Profits: Just Add Audio

According to a recent report, adding audio to your eBay... Read More

Auction Seller Guide To Success

When its time to clean-up around the house, some people... Read More

Profitable Paper Piecing on eBay--Part 1

Why sell paper piecings on eBay?eBay is a great way... Read More

Just The Ticket - How To Make Hundreds Per Day As A Ticket Broker On eBay!

It should be simple - your favourite team/band/theatre play is... Read More

Doing It eBay: An eBay Business Means Fun and Profits in a Global Marketplace

In 1995, when Pierre Omidyar introduced an online business venue... Read More

How to Locate Drop Shippers for Your Success

Like the human heart, drop shippers can keep the blood... Read More

Effective Online Car Sales on Ebay Motors

Remember back when selling online was a new experience? Dealers... Read More

5 Secrets To Make A Killing on EBay

Secret #1: Find a 'real' wholesale and drop ship companyDo... Read More

Making Money On EBay Can Be So Simple, Just Let Somebody Else Do All The Hard Work For You

OK, so you've been bitten by the eBay bug!You've ransacked... Read More

The Number 1 Biggest Secret to Selling on Ebay

Ebay.com is a Tool. It is an awesome tool that... Read More

How Do You Find A Reliable Dropshipping Source?

A Dropshipper is someone who will anonymously send the goods... Read More

Online Auction Sellers - Seize Control Of Your Business!

As the online auction model of business continues to evolve... Read More

From Ebay Zero to Power-Selling Hero: Don?t Be That Random Ebay Guy

If I could convey only one concept to someone who... Read More

Are You an Ebay Shopper?

As I write this article, I am keeping an eye... Read More

Buying At Auction: 6 Hints to Make You a Successful Bidder

Buying at auction, be it for stamps or coins, antiques... Read More

An Emerging Market in eBay Consignments: The eBay Trading Post (Part II In A Series)

In 2002, the eBay consignments business was born, referred to... Read More

Learn How To Be A Successful eBay Seller

Anyone can sell anything on eBay. Open an account, list... Read More

How To Sell On Ebay: Pricing Strategy

Many new Ebay sellers make one of two mistakes: either... Read More