Microsoft CRM Lotus Notes Domino Connector FAQ

Microsoft Business Solutions CRM and IBM Lotus Notes Domino, being two groupware products from competing software development leaders, however could coexist within one organization computer network and even work together in collaboration. There maybe multiple reason why corporation would use both products: licensing, commitment to IBM Lotus Notes as legacy product, risk balancing ? staking on both Microsoft and Java/EJB/J2EE platforms, deploying Lotus advanced workflow to automate document management, etc. The need to synchronize MS CRM and Lotus Notes Domino databases is dictated by the ERP market and the connector is available. In this small article we'll answer on the frequently asked questions.

? Messaging. Can MS CRM use Lotus Domino instead of Microsoft Exchange? Yes. MS CRM Lotus Domino connector allows you send messages from MS CRM objects: Lead, Account, Contact and all the future object, including Sales and Service modules

? Outgoing Messaging. When Microsoft CRM send email from Account, Contact, Lead ? connector takes control over and sends email through Lotus Domino server. It has Java Agent at the Lotus side and MS CRM SDK custom piece at the MS CRM side. If you compare outgoing messaging with standard MS CRM Exchange connector, then mechanism is slightly different. Microsoft CRM Exchange connector places GUID in the message header and uses this GUID to identify the object in the responding email to push it back to CRM and attach. MS CRM Lotus connector doesn't use GUID ? instead it scans MS CRM objects (Accounts, Contacts, Leads) in smart cached way

? Incoming Messages. When Lotus Domino server receives email ? Java Agent side of the connector triggers checking with MS CRM if addressor email matches with any Contact, Lead or Account email. In the case of the match ? email is transferred into MS CRM in the form of activity of email type. Again ? please note that connector doesn't use GUID mechanism. We found that matching is better approach and we have Microsoft CRM Exchange advanced connector ? which works with matching, without standard GUID mechanism.

? Microsoft CRM & Lotus Notes Events synchronization. Future version of the connector will synchronize MS CRM and Lotus Notes objects: Calendar, Appointment, Fax, Phone Call, etc. Please, note that Lotus has different objects ? we have the matching table, please check with us.

? Lotus & MS CRM Versions. Lotus should be version 6.0 or higher. The reason for this is simple ? version 6.0 supports Java Agent technology. MS CRM should be 1.2 or 3.0. Lotus could work in multiple hardware & OS platforms, such as Windows Server, AS/400, etc.

? Product Pricing. It is US$3k basic pack, including 30 users and then $75 each additional user. In Europe price is proportional in Euro.

? Support. Product is installed Worldwide and supported in Europe from German office, in the USA and Canada from Houston and Chicago, in South America, Africa, Australia, Asia, New Zealand from office in Sao Paulo Brazil.

Please give us a call if you have additional questions 866-528-0577 or 630-961-5918! help@albaspectrum.com

Andrew is Great Plains specialist in Alba Spectrum Technologies ( http://www.albaspectrum.com ) ? Microsoft Great Plains, Navision, Microsoft CRM Partner, serving clients in California, Minnesota, Illinois, Washington, Florida, Arizona, New York, New Jersey, Virginia, Georgia, Louisiana, Texas, Canada, UK, Australia, Brazil, Germany, Russia. Alba Spectrum serves corporate clients in Aerospace & Defense, Oil & Gas, Chemicals, Manufacturing, Transportation & Logistics, Pharmaceutical, Food Processing, Placement, Healthcare & Medicine, Beverages, Agriculture, Non-profit, Distribution & Supply Chain Management, Financial Services, Furniture, Textile, Apparels, Conglomerates, Wholesale & Retail.

---

Is Software Tester a Most Infamous Person in a Software Project Team?

The fact that a software tester is a most infamous... Read More

10 Programming Tips

(1) Avoid using the same variable again and again for... Read More

Navision Attain Database access via C/ODBC in ASP.NET Application

Navision Software was purchased by Microsoft and now it is... Read More

String in Java

Handling character strings in Java is supported through two final... Read More

A Simple Computer Software Definition

What is Software?Software is a set of instruction written to... Read More

Microsoft Great Plains e-Commerce ? additional considerations for programmer

Microsoft Great Plains, designed back in 1990th as database transferable... Read More

Microsoft Great Plains Customization Recovery & Upgrade for Large Corporation

At the end of XX century, in the late 1990th... Read More

Basic Tips and tricks for Windows XP

Running Applications in Compatibility Mode With Windows XP, you can... Read More

Microsoft Great Plains Implementation: Collection Management ? Overview For Consultant

Microsoft Business Solutions Great Plains is very good fit for... Read More

Free Microsoft Word Online Training Tutorial Resources

Microsoft Word is one of the most popular office applications... Read More

Behave, Word, Behave!

If you copy something from a Web site or elsewhere...... Read More

Snort for Network IDS

What is Snort?Snort is an open source network intrusion detection... Read More

Most Dangerous Types of Spyware are on the Rise: How to Choose the Weapon

Bad News - the Threat is Bigger than it SeemedHow... Read More

Microsoft Great Plains PM: Payables Management

Microsoft Business Solutions Great Plains is marketed for mid-size companies... Read More

Cisco Certification: Five Things To Do DURING Your CCNA Exam

There are plenty of articles out there about how to... Read More

Business Planning Software

Once a business idea is selected, it is highly recommended... Read More

Popular Fleet Maintenance Programs

Some companies that are in need of fleet management may... Read More

Selecting Microsoft Great Plains Partner/VAR/Reseller: ERP Implementation & Customization ? Overview

In the case when you represent mid-size or mid-size-to-large business,... Read More

The Religion And Philosophy Of Small Internet Business

I have always had a tendency to focus on the... Read More

My Experience - Making a Vision into Reality

Disclaimer: All the thoughts expressed are my views only! Your... Read More

Microsoft Great Plains: Customization Upgrade & Recovery ? Visual Studio VB 6.0

Microsoft Great Plains, former Great Plains Software Dynamics, eEnterprise has... Read More

Software Upgrades Arent Always the Best Move

When my daughter was getting into AOL instant messaging (AIM)... Read More

Microsoft Great Plains Partner Selection: Overview

Microsoft Great Plains, Navision, Solomon and Axapta are Microsoft Business... Read More

Ukraine IT Myths Dispersed

While Ukraine is becoming a new popular IT outsourcing destination,... Read More

Crystal Reports for Microsoft Great Plains

Microsoft Business Solutions ? Great Plains is designed to meet... Read More

Microsoft Axapta, Navision or Great Plains: ERP Selection for Large Corporation

If you would like to pick something from Microsoft, or... Read More

Microsoft Great Plains: Offshore Customization & Development ? Overview for Consultant

When you visit department stores and see that majority of... Read More

Helping Newbies Understand Professional Software

The Windows registry is a huge database that ensures normal... Read More

Reporting for Microsoft Great Plains/Dynamics/eEnterprise: RW ? ReportWriter ? Tips for Developer

Microsoft Business Solutions Great Plains is written in Great Plains... Read More

Spyware Protection: A Must for Any Home Computer

Now that spyware is the single most dangerous threat to... Read More

Navision Customization: C/SIDE, C/ODBC, C/FRONT, XBRL ? Development Options

Microsoft bought Navision, Denmark based software development company, along with... Read More

Alien Intruders!

You probably didn't casually invite, or extend a formal attendance... Read More

Microsoft Great Plains Food Processing ? Implementation & Customization Highlights

Microsoft Great Plains might be considered as ERP platform to... Read More