Remember old good days when your company probably had Great Plains Dynamics? If you are in San Francisco Bay Area ? you had local Great Plains Software partner consulting company, who served you basically coming onsite and charging you four hours minimum, even if the problem deserved 5-min fix? This was at the end of 20th century and remote support technologies were not very advanced ? Citrix was making good progress and taking market over from Symantec PCAnywhere. Today, when Microsoft Terminal Server and Citrix are remote support standards and IT department uses them to host application server for nation-wide and world-wide users, you should probably be thinking of getting remote support for your ERP and CRM systems. In this small article we'll take a look at Microsoft CRM remote support, customization, reporting, implementation and integration.
? Why Microsoft CRM Remote Support? Microsoft CRM market niche is still narrow and MS CRM consulting companies do not have enough clientele in their respected locals markets: Houston, Los Angeles, Chicago, New York ? even in these hypermarkets. In order to survive Microsoft CRM VAR went to nationwide and even international markets to get clients base.
? Technology-driven consulting companies. Microsoft CRM has web and MS Outlook clients and so by its nature it is web application. When you are considering hosting your web site ? you typically do not care where hosting company is located ? you consider price and quality. Microsoft CRM could be hosted with .Net hosting companies and implementation could be done remotely with web-session-based training.
? Customization. Today, even if Microsoft Business Solutions has open technology Microsoft CRM SDK ? the complexity of the specific tasks (messaging through Lotus Notes Domino, generic MAPI, advanced MS CRM ? Exchange connector) requires precision programming, which should be outsourced to nationwide development centers. As our experience indicates ? clients are demanding the expertise, not just cheap generic developers. Whoever comes for the cheap price ? they usually get poor results.
? Large Business ERP. Microsoft CRM proved its market strength and ability to automate large publicly traded corporation. It sits in Microsoft SQL Server and uses all the spectrum of Microsoft technologies: .Net, Active Directories, MS Exchange, Full-Text Search, Crystal Reports Enterprise. We are confident in Microsoft CRM ability to automate Aerospace & Defense, Pharmaceutical, Supply Chain Management, Medical & Hospitals, Distribution & Logistics, Oil & Gas, Wholesale & Retail, Education, Non-for-profit
? Integration. Microsoft CRM has standard integration tool with Microsoft Great Plains, Navision and Axapta integrations are on the way. However you can integrate Microsoft CRM with heterogeneous databases, such as Oracle, DB2, Lotus Notes Domino, Sybase, Pervasive SQL or Ctree/Faircomm.
? Web-Sessions and Skype training. Web Seminars are normal these days and you should be OK with the idea of remote web training. This will allow you to get the best expertise with moderate price.
You can always have us help you, give us a call: 1-630-961-5918 or 1-866-528-0577, help@albaspectrum.com
Andrew Karasev is consultant and CTO in Alba Spectrum Technologies ( http://www.albaspectrum.com ) ? Microsoft Business Solutions partner, serving clients in Illinois, New York, California, Florida, Georgia, Texas, Arizona, Virginia, Minnesota, Canada, UK, Europe, Australia, Asia, Russia. He is Microsoft Great Plains certified master, Great Plains Dexterity, Microsoft CRM SDK C#.Net, Crystal Reports developer. You can reach Andrew: akarasev@albaspectrum.com
There are certain pluses and minuses in both cases and... Read More
Microsoft Business Solutions Great Plains has substantial market share and... Read More
Upgrading. Downtime. Maintenance. Hardware obsolescence. Implementation issues. The litany of... Read More
Microsoft Great Plains and Microsoft Retail Management System (Microsoft RMS)... Read More
eStore Advantage allows front-office applications to communicate with back-office business... Read More
Program Flow is what you think it is. How the... Read More
Midsize business or non-profit organization should decide if one-vendor solution... Read More
C/SIDE (Client/Server Integrated Development Environment) - The core of... Read More
Microsoft CRM customization techniques are very diversified and based on... Read More
If you're online using a dialup Internet connection, you'll probably... Read More
Most computer users use spreadsheets software such as Microsoft Excel... Read More
Crystal Reports is the most flexible tool on the market... Read More
SAP Inc., a global leader in client/server enterprise application software... Read More
CD and DVD replication is a process that works by... Read More
Microsoft Outlook is one of the most widely used software... Read More
Microsoft Business Solutions Great Plains version 8.5, 8.0, 7.5, Great... Read More
When you first think about multicurrency ? you probably have... Read More
This article will not attempt to advocate the use of... Read More
(1) Avoid using the same variable again and again for... Read More
Microsoft Business Solutions is emerging as very attractive vendor for... Read More
XML Server can be a Web Server that stores the... Read More
Microsoft Business Solutions Great Plains is marketed for mid-size companies... Read More
If you feel intimidated when someone tries to teach you... Read More
Currently Microsoft Business Solutions is on the way of creating... Read More
We would like to give you several situations, when you... Read More
I have always had a tendency to focus on the... Read More
Microsoft Great Plains and Microsoft Retail Management System (Microsoft RMS)... Read More
Microsoft Business Solutions CRM proved to be reliable solution in... Read More
All your software is stored on a hard-drive. But how... Read More
Just when you thought you were Web savvy, one more... Read More
Running Applications in Compatibility Mode With Windows XP, you can... Read More
Using professional icons in your application or website can bring... Read More
One day, you suddenly realize that your computer started to... Read More
Spyware is software or hardware installed on a computer without... Read More
With thousands of web pages added to the Net every... Read More
Since technology changes so quickly, it is hard to begin... Read More
There are certain pluses and minuses in both cases and... Read More
We are in a transition phase in the Managerial Administration... Read More
RSS (Really Simple Syndication) is a way for a site... Read More
The various resume software offered, particularly on the internet, can... Read More
A wiki is an editable text-based website. But you don't... Read More
Microsoft Business Solutions Great Plains version 8.5, 8.0, 7.5, Great... Read More
TCO (Total Cost Ownership) is the buzzword in... Read More
OEComplete is a utility for managing the personal information of... Read More
If you are in the market for new staffing software,... Read More
Your computer cost you from hundreds to thousands of dollars,... Read More
Before September 1995, Microsoft Windows was an MS-DOS program. DOS... Read More
If you feel intimidated when someone tries to teach you... Read More
Now that spyware is the single most dangerous threat to... Read More
It won't matter how effective your WinRunner Team is if... Read More
Now is the time to look at an alternative to... Read More
Java has come along a long way. Many would agree... Read More
Let us give you - developer some hints in the... Read More
Microsoft has never released a service pack for Windows98 SE,... Read More
Microsoft Business Solutions Great Plains was purchased from Great Plains... Read More
There are many commands that are used in linux on... Read More
Microsoft Business Solutions CRM and IBM Lotus Notes Domino, being... Read More
Microsoft Business Solutions Small Business Manager is scaled down Great... Read More
Microsoft bought Navision, Denmark based software development company, along with... Read More
Microsoft Business Solutions Great Plains, former Great Plains Software Dynamics... Read More
Remember old good days when your company probably had Great... Read More
Usually workflow & messaging is realized in CRM and then... Read More
C++ Function templates are those functions which can handle different... Read More
With any good luck and a good amount of hard... Read More
What is IRC?IRC is Internet Relay Chat. It is a... Read More
Microsoft Business Solutions Great Plains is very popular ERP/MRP applications... Read More
Software |