Top Questions to Ask Before Buying a Help Desk & Asset Management Software

#5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed?

#4 Typically your company gets hardware parts and accessories from different vendors. Is your purchasing done centrally? Can you get the information of all vendors & the products they offer on a single click? Can you compare prices & other information before placing an order? Can you modify a purchase order (PO), have a revision history & email the vendor the updated PO? Can you track POs till all the items mentioned in a PO arrive?

#3 You might have entered into contracts with various vendors. Do you maintain & keep track of all your maintenance & support contracts in one place? How about having soft copies of actual contracts that are available to you through a web browser and is always a single click away?

#2 Your company has a variety of hardware like PCs, printers, scanners, OHPs etc and a plethora of software ranging from MS Office to Adobe Photoshop (all of various versions). Are you still using spreadsheets & manually tracking all these assets? Can you tell whether all the software you have comply with licensing? Can you tell how many of these hardware components & software copies are available with you at any instant? Can you tell how much of these are under utilized or not utilized at all?

#1 Your employees come up with different service requests ranging from "Not able to print from my PC" to "Cannot send mail". How do you ensure that such requests are taken care of by your support staff, that too efficiently? How do you ensure none of the requests fall through the cracks? Is there a Knowledge Base which can offer self-help for the employees? How do you keep track a high volume of requests?

AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting at $495 (there's a Free Edition too) backed by a company that has set a benchmark for customer care & support. For further information, mail to sales@adventnet.com or visit our website http://www.servicedeskplus.com

Natarajan Aravind
Market Analyst
AdventNet,Inc.
http://www.servicedeskplus.com

---

Software Process Improvement -A Successful Journey

Background: For many organizations like ours, the interim target of... Read More

Daffodil DB: Web Database

What is a Web Database?A web database is a database... Read More

Microsoft Retail Management System (RMS) SQL Customization ? Overview for Programmer

Microsoft Retail Management System serves retail single store as well... Read More

Microsoft CRM Data Conversion FAQ

Microsoft Business Solutions CRM data conversion deserves FAQ type of... Read More

Causes of ERP Failures

ERP is the acronym of Enterprise Resource Planning. Multi-module ERP... Read More

FreeDOS

Before September 1995, Microsoft Windows was an MS-DOS program. DOS... Read More

Brand Your Websites URL With a Favicon

Have you ever noticed that when you look at your... Read More

Know-how in Microsoft Publisher

For those who still don't know, Microsoft Publisher helps computer... Read More

Microsoft Great Plains IV: Inventory Management

Great Plains Inventory Management (IV) module gives your business a... Read More

The Secret of the Layer Styles Dialogue

When you double-click a layer in the Layer Palette, you... Read More

Microsoft CRM Integration With Microsoft Office Documents ? Overview For System Integrator

Microsoft CRM is CRM application, maintained and supported by Microsoft... Read More

Design a Web Album Using Adobe Photoshop- Part 2

So let's begin crunching down these 300 images using Adobe... Read More

Business Planning Software

Once a business idea is selected, it is highly recommended... Read More

Groupware and Online Collaboration: Collaboration Series #4

This article is the fourth of a series of articles... Read More

Microsoft CRM Messaging through Lotus Domino eMail Server - Balanced Solution

Microsoft CRM and IBM Lotus Notes Domino seem to be... Read More

Microsoft Great Plains Implementation ? Overview for IT Director/Controller

What is installation in the language of technology? Installation... Read More

3 Reasons Why Medical Billing Software is Leading the Way

Since technology changes so quickly, it is hard to begin... Read More

SyncUp ? A File/Folder Synchronizer For Windows

SyncUp, a file synchronizer is designed to assist the home... Read More

What is a Document Manager without Version History?

Document Manager and Version HistoryIn previous articles I have discussed... Read More

Great Plains Sales Order Processing and Invoicing Modules ? Tips For Consultants

We'll give you non formal view, based on our consulting... Read More

Navision Attain Database access via C/ODBC in ASP.NET Application

Navision Software was purchased by Microsoft and now it is... Read More

Cisco CCNA Certification: Becoming A Truly Valuable CCNA.

I've been active in the Cisco Certification track for four... Read More

Protect Your Computer...and Your Business!

We all take the computer for granted. I mean, all... Read More

Will Adobe Manage to Replace Industry Work Horse Quark Express by Giving Adobe InDesign for Free?

Heard about the Quark "killer"?Adobe InDesign CS2. Will it really... Read More

Microsoft Moves to Small Business Accounting/Retail Market ? Stakes and Thoughts

In this small article we will be looking at the... Read More

Navision Customization: C/SIDE, C/ODBC, C/FRONT, XBRL ? Development Options

Microsoft bought Navision, Denmark based software development company, along with... Read More

What to Do if All Screensavers Fun is Grayed Out?

Finally, you have some time to personalize your desktop with... Read More

Create ASP in Minutes

DBxtra goes ASPGetting to the information hidden within corporate databases... Read More

Bridging the Gap between Paper and Data

The cornerstone of successful automated office systems is the ability... Read More

Crystal Reports - Geterogeneus databases: SQL Server, Oracle, Unidata, Btrieve ? Tips For Developer

Crystal Reports is the most flexible tool on the market... Read More

Healthcare Preventive Maintenance Software

Healthcare facilities such as clinics, hospitals, and biomedical laboratories can... Read More

Microsoft Great Plains Integration Manager: Using Continuum ? Overview for Developer

Microsoft Business Solutions Great Plains has I'd say end user... Read More

Crystal Reports For Microsoft Navision - Overview For Programmer/IT Specialist

Let us give you - developer some hints in the... Read More