Most smart entrepreneurs and all large corporations have Employee Relations Manuals. Nearly all businesses with over five or more employees have some sort of employee manuals but not all have Employee Relations Manuals for their managers. It is important in today's litigious lawyer trap to have a good policy in place to protect you from a bad decision or improper handling of an employee situation by a manager. All too often a minor incident can lead to a problematic situation and end up in court, union arbitration or a hefty fine from a government regulatory agency which often tend to side with the employee, regardless of fact.
Defusing situations early on can help your team avoid costly litigation and rectify situations quickly. During my 24-years as an entrepreneur operating a small business, which grew into the largest mobile car wash company on the Planet operating in 23 states and four countries, it became apparent to me that having a proper policy for the treatment of employees was a quintessential part of keeping the team strong. It is important to win markets and not allow your company to be torn down from the inside out. Below is the outline for our employee relation manual. I cannot give you the full version and the case law might change in the future and case me to be named in a lawsuit for merely giving you this free knowledge. What I recommend you do with this outline below is modify it to fit your business model and then write 2-3 paragraphs for each item and then take it to an employment lawyer to review. Yes, I know, you do not like lawyers, neither do I, but a little bit of preventive maintenance on your employee relations manual may save you hundreds of thousands of dollars as your company grows. Even one sexual harassment lawsuit can cost that much. There is much more to a complete manual of this type, however much is also boilerplate and law related which you can add in after you have completed this important exercise. Here is our outline; you are welcome to it.
EMPLOYEE RELATIONS
I. LISTENING
A. Repeat (Summarize)
B. Goals
C. Promotions
D. Back Them Up
II. COMPANY MEETINGS
A. Pizza
B. BBQ's
C. Fishing
D. Lake, Etc.
III. CORPORATE MEETINGS
A. Invite
B. Attend
C. Car Pool
D. Send To Manager Training
IV. THANKS
A. Notes
B. Atta-Boys
C. Lunch
V. SHOW UP ON JOBS
A. Help
B. Praise
C. Tell Them Of Compliments From Customers
D. Tell Family And Friends
E. Raises
F. Etc.
VI. HIRING FRIENDS
A. Be Careful
B. Up Front
"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs
![]() |
|
![]() |
|
![]() |
|
![]() |
The way you manage your money is one of the... Read More
In franchising an individual desirous of their own business will... Read More
Incredible as it sounds, you have a goldmine of free... Read More
-- The One Pager Shortcut Series --People do business with... Read More
Is your business making money? Would you know?Figuring out whether... Read More
As a Boat Detailing Specialist, you may want to offer... Read More
What's your job profitability? I meet with business owners every... Read More
The Boston suburbs seem to be rich with possible locations... Read More
A top executive called up me late in the night.... Read More
Washing manufactured homes, mobile homes, can be a lucrative and... Read More
BioTechs even with the latest news had shed over 1000... Read More
Success is the desire of everyman on the face of... Read More
Why should you describe your business to others in 5... Read More
Here's why 'WHY' is such a profit-making marketing trigger."Stop taking... Read More
Many pressure washing companies will be glad to take on... Read More
"The way to develop self-confidence is to do the thing... Read More
How many hours do you work a week? When was... Read More
Q: I'm curious. What is the dumbest business question you've... Read More
Are you responsible for your results?What comes to mind when... Read More
One of the great challenges for independent professionals and small... Read More
Every employee would like to earn as high a salary... Read More
A consultant must remember that the business belongs to the... Read More
You can provide affordable health care plans to your employees.... Read More
Auto Detailing: Maintaining A Commercial Carpet ExtractorYou should drain your... Read More
Are you -- like 70 percent of small business owners... Read More
You've come up with the best idea since sliced bread,... Read More
Imagine that you have operated a successful franchise business for... Read More
No matter how small your small business is, it is... Read More
Most of us remember going to at least one garage... Read More
Many mobile car wash operators would like to add de-ionized... Read More
You know your prospects need what you sell. You know... Read More
"So what?" is a lovely question.It can lead to a... Read More
The last time I spoke and went into a bit... Read More
It seems so long ago that I started my first... Read More
1. Resolve to build a consistent network system.Since referrals are... Read More
Do you know what your genius work is? It's the... Read More
What are the 5 best ways to gain new contacts?There... Read More
Today is a Red Letter Day! It's special because today... Read More
It's a strange anomaly.Most people who set out to start... Read More
Starting the blind cleaning business is one of the best... Read More
That's right are you making enough mistakes in your... Read More
As a business owner, you already know how important it... Read More
This year, some 700,000 American businesses will be sold. Most... Read More
Do you sometimes find yourself just going "through the motions"... Read More
As a Boat Detailing Specialist, you may want to offer... Read More
There are many choices when thinking about a small business... Read More
Someone new to business ownership recently told me, "Before I... Read More
Fuel prices these days are quite high and they take... Read More
Each day we hear of companies entering the franchising industry.... Read More
Last week we discussed the importance of performing an autopsy... Read More
What types of companies do you want to align yourself... Read More
All franchises must meet the legal definition of a franchise... Read More
Who is responsible for maintaining the business relationship?Nurturing a business... Read More
You've heard marketing and advertising gurus quip, "Sell the sizzle,... Read More
In the heavy equipment cleaning business you can make good... Read More
Disclosure laws in franchising are suppose to help the consumer.... Read More
The restaurant industry in the United States employs an estimated... Read More
One of the first things you will need to set... Read More
There are no "rules of thumb" in the pursuit of... Read More
American small business is again in transition. Many employees, now... Read More
Why does a good business relationship rely on having some... Read More
At first blush this idea might be difficult to wrap... Read More
And is having a logo really that important?My answer to... Read More
One of the best marketing strategies a business or organization... Read More
Why? Because they have access to world class public relations... Read More
There are countless ways to save your business money. Unfortunately,... Read More
Small Business |