We visited Lexus USA, home of the Lexus North America Head Quarters to help us better understand the latest innovations in automotive clear coast. As professional auto detailers we must know our customers cars and finishes. We are continually studying the different materials and automotive finishes on vehicles to determine the best after market auto waxes and polishes to use to prolong life and crate the most brilliance in shine and reflection.
When we visit such corporate HQs we always have tons of questions to ask executives and research people about upcoming trends, innovations and things that will affect the market. Usually it is a difficult task, because such companies are not likely to answer all your questions due to secrecy needed to compete at that level. Sometimes you can learn information, by which questions they will not answer, which questions they dodge and which questions they answer only half way. Information gathering is difficult and Japanese Companies are some of the closest guarded companies for secrets in the free world. We are finding information at Starbucks Coffee talking to workers and at parties during dealer introductions to new models, events, which we often invite ourselves too. Professional Party Crasher comes to mind for those who understand college life, but in the real world being in the right place at the right time keeps our team in the winner's circle.
Since the year 2000 billions of dollars have been poured into research and development by the Japanese Auto Makers due to the value of the Yen dropping against the Dollar causing higher profits during pre-911 quarters of 2001. Today of course we see an opposite trend as the dollar has slid against other world currencies. As the Yen went down against the dollar re-invested research money started to show itself in the market as Lexus's new SUVs came out with all-wheel drive and soon the fuel cells will be on the scene to replace many of the hybrid test markets of 2000-2002 and 2003 and 2004. As these companies continue to innovate and we as consumers buy these new features we will find a growing need to learn more information faster to keep up with the changes. It will not be easy.
We, as auto detailing professionals must persevere in our efforts to attain the latest data and learn of the newest materials to be used in future cars so that we can be prepared to deliver excellence in service to all our customers.
As many auto professionals know in the auto body, car washing, auto after market accessory and detailing industries, that Lexus has one of the best finishes of any production automobile. Nine years ago when Lexus began to produce their luxury sedans with a "Pearl White" laser painted and oven baked paint job we rushed to the scene to find a wax that would preserve and enhance this finish. We had tried everything from self proclaimed Teflon waxes which purported a 3 year guarantee from DuPont to Silicon waxes which the aviation industry had actually banned as per FARs (federal Aviation Regulations) on certain paint such as Poly Urethane and Imron (Originally used on F-14's by the US Navy for Salt Water Resistance). Imron, Poly Urethane and other specialized paints needed to breath and sealing the paint caused corrosion by trapping in moisture. Some things you learn the hard way. We also learned that the makers of Teflon Waxes falsely claimed a guarantee by DuPont. Dupont did guarantee its coatings on pots and pans for three years but only when applied at oven temperatures of over 275 Degrees F. Of course that was impossible since that would have melted all of the rubber seals, tires, windshield wipers and probably have burned down the car itself. Not exactly good customer service and it would probably get you into trouble at the BBB-Better Business Bureau.
Many great waxes and products have been found to work on Enamel, Urethane, Lacquer, Fiber Glass and all clear coats, and when you find one you'll know you have a winner by the reflective depth of the shine. Our company the Detail Guys (www.detailguys.com ) had found many such products over the years and one in fact that we really are fond of. Question was could this product enhance the already nearly perfect paint jobs of Lexus Luxury cars, if so, it would be unstoppable. And it did, it also removed surface scratches, road tar, rust from chrome, swirl marks (from competition detailing mistakes) and oxidation; something that none of us expected or were even trying for. The product was later featured in Popular Hot Rodding, Drive, Truckin', Muscle Cars, Porsche Owners and Auto Enthusiast Magazines.
This case study is just one example of why all professional auto detailers must continually check out new innovations in auto paint, materials, composites and manufacturing processes to stay leading edge with State of the Art products. It is not every day when you can be on either leading edge of such innovations in the market place. Most professional auto detailers do agree that sometimes you have to look past the hype of the products and see for yourself. Lexus of North America has limited tours and so do other major manufacturers, we have found in our travels that their PR departments will find out the answers to all your questions when you contact them. Every once in a while they will not divulge information, but it does not hurt to ask. Also remember a little experimentation goes along way to unlocking the secrets of today's modern detailing professional. Think on it.
"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs
![]() |
|
![]() |
|
![]() |
|
![]() |
Here are a few tips on how to hand out... Read More
TACTIC #1 -- Never simply slash your prices, unless you're... Read More
I've got good news and bad news. The good news... Read More
Is this you?You dreamed of owning your own business, doing... Read More
When you go into business for yourself, there are many... Read More
Seems as though there are a lot of business closings... Read More
Car Wash Crime in the Hood. Apparently not everyone is... Read More
The start of a new year is a time for... Read More
Your business is making profits, but where is the cash?... Read More
It's Monday morning and Connie the Consultant sits in her... Read More
As I am preparing for my attendance to the CoachVille's... Read More
A Private Investigator is a professional trained in the art... Read More
If you are the boss and you think your job... Read More
I meet and talk to hundreds and hundreds of business... Read More
Everyone wants to succeed in life. Most people want to... Read More
We are noticing an increase in the length of time... Read More
Traditional advertising methods are still being used for almost 90%... Read More
Every employee would like to earn as high a salary... Read More
I started working with another new client last week. He... Read More
As a company grows, the owner's role begins to change.... Read More
If you're an entrepreneur responsible for your own small business... Read More
A Small Business Opportunities Magazine is one of the new... Read More
A lot of business owners I've spoken with lately have... Read More
Everyone loves a good story. Whether it's the story of... Read More
Auto detailers are often asked to clean boats and detail... Read More
Everyday more web based companies enter the business scene. The... Read More
Starting your own e-commerce business can be quite the adventure.... Read More
According to the American Society for Aesthetic Plastic Surgery, since... Read More
SBIR Corner: FFP vs. CPFF contracts:In the SBIR/STTR world, the... Read More
What does it take to grow a business and run... Read More
Obtaining a business credit card enables the small business owner... Read More
Too often in business we get trapped into reviewing our... Read More
Outsourcing is the strategic use of outside resources to perform... Read More
Sexual Harassment is a disturbing part of employment life in... Read More
What unspoken message are you sending your clients and customers?... Read More
Thinking of starting a business on line? If so there... Read More
SBIR vs. STTR: If you are participating in the SBIR... Read More
In franchising an individual desirous of their own business will... Read More
Get maximum results with minimum effort. Sounds great doesn't it?... Read More
Small business owners often enter their field with great expectations.... Read More
Shopping for a franchise is easy if you know what... Read More
If you really want to earn more money with your... Read More
I frequently give presentations at small business gatherings, providing me... Read More
Mobile detailers will find themselves with lots of competition even... Read More
Large corporations use employee manuals to both educate employees about... Read More
Has this ever happened to you... 'John, you have a... Read More
Most small business owners seek advisors who can help them... Read More
Commonly folks have asked me what the technical difference is... Read More
Before you read any further in this article, I'd like... Read More
Microfiber cleaning towels have been around for about ten years... Read More
There are both fixed and mobile detailers. Consumers often will... Read More
The way you manage your money is one of the... Read More
As an entrepreneur you can learn a lot by following... Read More
How to do itPeople skim through newspapers and magazines and... Read More
Why would you use an event pass?Event passes are often... Read More
Cash is King... That is what everyone tells us and... Read More
Doesn't it frustrate you when you've given good service, sometimes... Read More
Like most regulatory bodies in the United States, the Federal... Read More
Cleaning concrete is tough and there is an easy way... Read More
Last week's question from Anthony R. on how to choose... Read More
Running a small business requires many skills. However, to do... Read More
How many hours do you work a week? When was... Read More
One of the critical success factors for service-related businesses is... Read More
Each day we hear of companies entering the franchising industry.... Read More
Experts urge small business owners to "brand" their business ?... Read More
Introduction: This article is written as a general discussion on... Read More
Small Business |