Do you frequently hear that from a prospect?
"I'll Think It Over."
What does this mean? It usually means that either
So, could this have been avoided before it got this far? Possibly. The problem is that the longer the prospect delays, the less likely you'll close this deal. I see sales close ratios go up when my clients start using dealing with this before it happens, and handling it quickly when it does happen.
When your hear "I'll think it over," it is an indication that a step in the sales process was missed by not clarifying what the prospect's decision making process was and when a decision would be made. Following the sales process step by step, and making sure that the prospect has discovered all of the right answers for himself before going for the close can increase your close ratio by multiple times. If you are hearing this frequently it is an strong indication that something is missing in your sales process.
Let's break this up into:
How Could We Have Avoided This?
During the sales process make sure to ask a few key questions:
1) If the prospect can make the decision, or does he have to check with someone else.
2) What is the decision making process? What is his major concerns? If they are all answered is there any reason that he wouldn't move forward?
Then restate the situation: "Let's see then, if [this problem, or that problem were resolved]?.. then you would decide to move forward?" (Now you have an agreement to make a decision and move forward if all of his questions are answered.).
3) Is Price the major concern or is one of the other concerns he stated more important? (One last heck on his concerns).
Dealing With It Now That You've Got the Stalling Tactic
"That sounds reasonable. You know, when I hear that I become a little concerned that something is bothering you. Is there something
Some other questions:
This will frequently get the prospect to open his concerns to you rather than walking away. Then provide the answers that are needed to close the deal.
Don't argue with anything the prospect says. Provide a logical, positive answer.
The longer the prospect delays the less likely you will get the sale.
And, if the prospect didn't really need your product and didn't know how to say no, you'll clear this up quickly so that you don't waste your valuable time. There is nothing more frustrating than calling a client over and over to hear, I'll get back to you .... later and it never happening.
Following these steps you will see your sales increase FASTER. If you'd like to receive more Hints and Tips to Increase Your Sales, send an email to mailto:AlanBoyer@leaders-perspective.com with "Sales Tips" in the subject line, or go to the website at http://www.leaders-perspective.com/Sal es-Training.aspx
Alan Boyer, President/CEO of The Leader's Perspective, LLC, is considered one of the world's leading breakthrough specialists and sales trainers. He has worked with some of the worlds largest companies, on projects in the multi-billion dollar area, and with single proprietor companies. He has worked on many hundreds of projects with companies that have resulted in multi-$100 million savings or gains. With over 35 years of business, sales training, quality, and process experience, he has catapulted businesses lightyears ahead in weeks. Some have doubled and some have jumped 10 times. He claims the key to that is:
He helps companies worldwide reach further than they EVER thought possible....FASTER
http://www.leaders-perspective.com/Sal es-Training.aspx
Did you ever meet someone with whom you just clicked?... Read More
In the 1990's we lived on a farm in Iowa.... Read More
I saw something in town the other day that just... Read More
What are you selling?Coaching? Consulting? Professional services? A product? Information?To... Read More
Sales resistance is a fact of life for most sales... Read More
You've probably heard people speaking about someone that he was... Read More
It's the prospect. If stalls and objections frequently come up... Read More
Seems almost every situation in our lives is centered on... Read More
From surveys and experience, we've noticed many setting excellent goals... Read More
Do you have any idea what your customers have experienced... Read More
Today's business environment is intrinsically tied together by ongoing information... Read More
In the day-to-day operation of an online business we can... Read More
We've all had the unfortunate experience of being convinced by... Read More
Have you ever tried to explain to someone what you... Read More
What was the quickest rejection you ever got? 2 minutes... Read More
Although David has been a graphic designer for a decade,... Read More
Increase your sales-in five minutes. This article is the third... Read More
Most people are always striving to better themselves. It's the... Read More
Based on his most recent e-mail, "Everything looks good --... Read More
As Financial Services Sales Professional you need to build trust... Read More
In our culture it is basically un-American for a prospective... Read More
Losing a sale can be disheartening, especially if you lose... Read More
I have to admit, I have an 'addiction'.Sometimes this addiction... Read More
Almost all Internet Marketers have a basic idea of what... Read More
Most people don't realize how powerful a negotiating tool silence... Read More
The telephone is still the best and most effective way... Read More
How do you persuade someone to do what you want... Read More
Many years ago, I was the one starting a small... Read More
Making a living in sales can be very rewarding, however,... Read More
Suggestive selling is a powerful tool that can increase your... Read More
Education plus Motivation is a powerful formula. But how do... Read More
One of the best ways to increase your sales and... Read More
When I broke into sales in 1986, I read several... Read More
You deal with rejections, frustrations, disappointment, and possibly disrespect on... Read More
During the late 1980's I was a field sales representative... Read More
You do have a "Pipeline" don't you? You know, the... Read More
When selling a product to a consumer, one of the... Read More
Assumptions can kill a sale. In my sales training workshops,... Read More
If you've been in sales for any length of time,... Read More
What does it take to be a WINNER during these... Read More
Mastering the "art of selling" is simply knowing how to... Read More
Sooner or later, we all backslide into old ways of... Read More
For the 'big three' automobile sales consultants, the 'employee discount... Read More
Since 1990 I have focused on the three primary barriers... Read More
I'm constantly amazed how otherwise smart marketeers become deaf, dumb... Read More
Your mission as a business owner is to develop a... Read More
What do you do when you have a big sales... Read More
How do you persuade someone to do what you want... Read More
What is it with appraisals? In September and October there... Read More
Just because we receive a referral, it doesn't mean that... Read More
Education plus Motivation is a powerful formula. But how do... Read More
Imagine this scenario. You are a sales representative for Baker... Read More
Mortgage leads are like a box of chocolates, you never... Read More
There are a number of sales closing strategies that you... Read More
In sales we do tend to become focused upon our... Read More
Here are 4 easy ways you can boost your sales... Read More
Ever lost a sale? Of course you have, we all... Read More
Many years ago, I was the one starting a small... Read More
For those of us working in the exciting world of... Read More
I have to admit, I have an 'addiction'.Sometimes this addiction... Read More
"I recommend the 5.8 GHz Digital Phone, because it suits... Read More
Want to increase sales within your company? It's not as... Read More
During the introduction of the "Stop Selling!" philosophy, we typically... Read More
An area many businesses fail to recognise as a way... Read More
Performance and motivation are like chocolate & peanut butter; the... Read More
We all have something in our past we believe someone... Read More
Sales Training |