A Great Sales Technique: Be Aware of Sales Myth #5

A myth can best be described as somebody or something whose existence is or was widely believed in, but is in reality fictitious. Based on this description I have created a series of articles entitled: Sales Myths. Here is one of them.

Sales Myth: People with the greatest "gift of gab" make the greatest salespeople.

Belief: Our ability to talk clearly and present powerfully is the most important factor in getting people to buy.

Problem: You're a good, or maybe a great presenter. Qualified prospects seem to be impressed with your presentation, but are not moved to buy.

Solution: Stop telling your prospects the reasons they should buy your product.

People do things, buy things and believe in things for their reasons, not yours.

When you're telling, you're not really selling at all.

Give up the need to tell, give up the NEED to sell (notice, I didn't say give up the commitment to sell) and give up the need to convince and influence.

When you give up the need to tell, sell and talk you can focus on uncovering the issues, needs, problems and desired outcomes of the prospect.

The results of a communications study conducted at UCLA in 1967 showed that words as a communications device may be the least effective of all influencing tools.

The statistical breakdown of the study indicated that words make up only seven percent of an effective communication. Tone, posture, gestures and other aspects of our physiology make up the ninety-three percent that adds the emphasis needed to convince and influence.

In other words, how you say something may be more important than what you say.

Whether you agree with the premise of the study or not, one thing is perfectly clear from the results: Listening is not on the list of effective communication tools, and I think it should be.

I believe that listening is the most important communications tool of all.

By no means is this meant to suggest that you should give up talking or presenting entirely.

However, the idea that you can enter a sales situation with a canned presentation and a high "glibness" quotient and expect to come out with a signed contract is outdated and needs to be modified.

Most of us have been trained that to be a good sales person you have to be ready to give your prospect a lot of information that you think they need to know from your point of view or your company's point of view.

I believe that you must only give your prospect information that they think they need to know - from their point of view.

How do you accomplish this? How do you discover what your prospect really wants to know?

The answer to those questions is contained in one of the main ingredients in my formula for selling success: Ask powerful Open-Ended Questions.

You will enhance your selling effectiveness and close more sales by simply asking powerful open-ended questions and listening carefully to the response.

Once you get that information from your prospect you can customize your reply. You'll be ready to deliver information that focuses clearly on the prospect's specific needs instead of your "best guess" perception of those needs.

This calls for a dramatic shift from "Days Gone By".

This is an entirely different day.

To be a truly successful salesperson you need to communicate through the information filter provided by your prospect. The best way to identify this filter is to ask open-ended questions and then listen carefully to the answers.

Today's advice: Focus less on "smooth" talking and more on "hard" listening.

© 2005 Ian Krieger

Ike Krieger is the founder of BusinessSuccessBuilder.com. He is a nationally known business language expert, mentor, speaker, radio and TV talk show host, educator and author. He is a former communications instructor at Ohio State University.

He has served as business makeover specialist for the LA Times and writes for the San Fernando Valley Business Journal. He is the current Chairman of the Board of the North San Fernando Valley Regional Chamber of Commerce. Ike's business success builder programs have helped thousands of entrepreneurs, executives, salespeople, consultants and professionals get an even bettershot at networking, selling and business success.

Ike can be reached at 800-700-4334 or by e-mail at ike@businesssuccessbuilder.com.

BusinessSucce ssBuilder.com. Build it Big, Build it Bigger!

http://www.businesssuccessbuilder.com

818-997 -7575 - 800-700-4334

---

The Clock is Ticking on Your Leads

Every day is critical when you are in the business... Read More

How to Spellbind Your Prospects in 10 Seconds!

You've got yourself 10 seconds to HOOK your prospects or... Read More

Getting People to Buy Without Selling

In my youth I landed a job selling encyclopedias door... Read More

Reaching Goals in Direct Sales

From surveys and experience, we've noticed many setting excellent goals... Read More

Essential Training Skills for Managers

Today's manager lives in a world where change has attained... Read More

Sales and the City

It's all about relationships!Here is how a popular TV show... Read More

Theres a Referral for Everyone

I worked for years as a mortgage loan officer. During... Read More

Do You Fold Like A Taco?

Have you ever eaten a soft taco? The shell isn't... Read More

Have You Prepared for Success in Sales?

My wife and I watched the movie Ray a couple... Read More

Sales Training - What Is a Disguised Implied Need?

Have you ever been in the position where you are... Read More

The Truth About Sale Success!

Bill Brooks of The Brooks Group wrote an article several... Read More

How To Write A Solution - Savvy Sales Letter to To Get Clients

Too many sales letters are shaped into paper airplanes and... Read More

When The Clock Strikes Twelve!

I just finished reading another sales copy ending with the... Read More

Objections Are Buying Signals? Usually!

How well do you handle objections?The fact is, most people... Read More

Emotions That Sell, Part 2

In the last article, we looked at three emotions (besides... Read More

Value Add Negotiating for Sales Professionals

Imagine this scenario. You are a sales representative for Baker... Read More

Training for Trade Shows - 5 FAQs

Trade shows are so obvious. You go. You hand out... Read More

Quiz: What Kind of Sales Shoe Are You?

Have you ever wondered what type of saleswoman you are?... Read More

Busting Your Assumptions: Effective Probing Techniques for Sales Professionals

Do you find yourself making these kinds of assumptions?- "I... Read More

Separating Yourself from the Crowd (Part One of Two)

Warren Buffet says that insurance is a commodity and price... Read More

5 Specific Questions Your Sales Letters Must Answer To Achieve The Best Results

Here's a surefire method to guarantee you achieve the best... Read More

Successful Sales Strategies: Winning the Close Ones

The "Three Cs" in building customer relationships are a key... Read More

Follow-Up Marketing: How to Win More Sales with Less Effort

A study done by the Association of Sales Executives revealed... Read More

Achieving Sales Goals Requires Drive & Motivation

How did you do this past year on your sales... Read More

How to Build a Repeat Client Base in Automobile Sales

Here is a question I recently received from a young... Read More

Let Your Weaknesses Increase Your Sales

Imagine...you inquire about a product. The salesperson does everything right.... Read More

Increase Sales - Overcoming Barriers

Ever thought to yourself, "If only my team members would... Read More

Using the Consultative Approach to Gaining Sales

What do we mean by a consultative approach?When you hear... Read More

Why Salespeople Fail

Since 1990 I have focused on the three primary barriers... Read More

Sales Language: Whats Wrong with But?

Language is one of the most important tools you have... Read More

The Quickest Way To Increase Your Sales

The quickest way to increase sales is to make things... Read More

Survival On The Road! A Resource For The On The Road Sales Professional

It makes no difference if you are a Saleswomen, a... Read More

How To Give Your Sales Job A Strategic Tune-up

In happens every year in June.Six months down and six... Read More