This is not your typical lost data story. I was a good girl and I kept my files on the network drive just like the company recommended. The only thing I put on my hard drive was junk files - things that wouldn't bother me if the hard drive crashed. But not on the network drive. The drives are backed up and even my PC has a local back up program. Can you see where this is going?
On Wednesday, August 25, I accessed my work from the network drive as always. I kept copies of my time report and my daily activities there. Since I was going to be out on August 26 for surgery, I saved everything and did the usual end of day sign out routine.
I returned to work on Wednesday, September 1 and accessed the drive through my 'Favorites' and got an error message. Thought nothing of it -- figured the network was down or something. Eventually, I went into File Explorer and accessed my private network drive from there. Ah ha! They moved me to a new server. Fine, fine. Whatever.
Not fine! On that drive were two folders: /windows and /log. That's it. Nothing else. I opened a ticket. Turned out the data wasn't migrated from the old to the new server. Thankfully, they kept archived data for 30 days, so the ticket should take care of that.
Thursday, I went home early. My surgery wore me out after half a day. Friday, September 3, I had to go to the ER and ended up not returning to work until October 5. I checked the drive and nothing changed. I checked the ticket and it was closed! According to the ticket, the problem was resolved. My foot! I immediately contacted support and explained the ticket wasn't resolved.
He asked for permission to remote control my PC. By all means. I watched him do all the things I had attempted. He passed the ticket to a specific group. I kept checking on the ticket and emailing the contact. I heard stuff like it's past 30 days so it may not be archived. Well, hey, I reported the problem within five days of the last time it worked! Why wasn't it properly resolved while I was out?
If you work for support or have worked for them - don't get me wrong, I am married to a guy who has worked in it and managed it. I've lost serious data here.
Lesson learned? I should've backed up the data onto my hard drive. If I had, then all would be cool. What are the chances of losing the network data AND hard drive data? Wait, don't answer that.
Back up early and back up often.
Meryl K. Evans is the Content Maven behind meryl's notes, eNewsletter Journal, and The Remediator Security Digest. She is also a PC Today columnist and a tour guide at InformIT. She is geared to tackle your editing, writing, content, and process needs. The native Texan resides in Plano, Texas, a heartbeat north of Dallas, and doesn't wear a 10-gallon hat or cowboy boots.
On 21 August 2003 Symantec Security Response upgraded the W32.SOBIG.F... Read More
Getting started with video editing is very simple you only... Read More
Digital Video Disc or as it is sometimes referred to... Read More
I'm eighty-one years old and I bought my first computer... Read More
Ad Blocking is getting to be a common sport on... Read More
I have always been interested in computers, but in the... Read More
Just The Facts, Ma'mPalm pilots are all the rage now.... Read More
If you're a computer expert, you'll probably already know about... Read More
We all enjoy our favorite screensavers but in the same... Read More
Passwords have a strange dual nature. The stronger and safer... Read More
After reading this good article you will know some important... Read More
The Cisco Certified Network Associate (CCNA) Certification is meant for... Read More
Freezing is also known as crashing or hanging. It's frustrating.... Read More
How can you compare mp3 players to be sure you're... Read More
Good Morning Mr. Sampson. Please type in you Personal Identification... Read More
A friend told me: "My computer startup seems to be... Read More
File Transfer Protocol (FTP) is a protocol that is part... Read More
For those seeking to buy their first flat panel TV... Read More
Introduction In this article I will clearly spell out the... Read More
One of the most common questions computer users ask is,... Read More
Plenty! When we made the decision to be our own... Read More
One of the most confusing parts of beginning your Cisco... Read More
Everywhere you look today people are listening to personal audio... Read More
Not so many years ago, homes across the country watched... Read More
Understanding digital camera prices makes finding the best camera value... Read More
That desk in front of you and everything else around... Read More
Millions have enjoyed recorded music since 1877 when Thomas Edison... Read More
Your first step in removing dangerous infections from your computer... Read More
Cameras: still known for taking pictures but assumed as digital... Read More
Sometimes your PC will start acting strange for no apparent... Read More
This tip is on sharing files and folders on a... Read More
Microsoft Certifications are one of the most widely acclaimed, pursued,... Read More
Here are some tips on how to use screensavers:First of... Read More
Addressing a D2X Digital SLRCoolpix 8800 search, this article provides... Read More
Many computer users are worried about their computer's performance. After... Read More
Cisco Certification: Taking Your First Certification ExamYou've studied hard; you've... Read More
First and foremost before I begin my ranting it is... Read More
Yes, it's true. You may have inadvertently invited a spy... Read More
It's free, it comes with Windows and it's used by... Read More
You will need the following:1. 1.44MB FDD (floppy)2. NVFLASH utility... Read More
The United States Of America citizen feels that games is... Read More
When studying for your Cisco CCNA, CCNP, or CCIE exam,... Read More
Get started creating web pages using text files and HTML... Read More
I'm eighty-one years old and I bought my first computer... Read More
In Windows Xp, you can install two operating systems on... Read More
Winter?the official start of the cold and flu season. Though,... Read More
If you're like me, you occasionally find the ubiquitous mouse... Read More
Feeling overwhelmed in selecting a new TV? With all the... Read More
Computers have replaced typewriters, but two-finger, hunt-and-peck typing can never... Read More
This is not your typical lost data story. I was... Read More
I've worked my way from the CCNA to the CCIE,... Read More
I have a p3 500MHz PC with 128MB RAM, 10.2... Read More
In the 1950's and 1960's Polaroid's instant cameras were all... Read More
Stop Getting LostOne of the greatest uses for a pocket... Read More
The DNS (Domain Name System) servers are what your computer... Read More
Buying Your PCBuying a PC that's right for you and... Read More
With renting methods such as online DVD rental and pay-per-view,... Read More
Tip #1 -- Rebates: A rebate is not always a... Read More
I got my eyes set on a iPod mini, as... Read More
I do a holiday letter every year and send them... Read More
JPEG, GIFF/JIFF, BMP, and TIFF are the most commonly used... Read More
It's hard enough as it is these days to get... Read More
I have a love-hate relationship with my computer.In fact, often... Read More
IntroOne of the big advantages of PCs over earlier types... Read More
Your first step in removing dangerous infections from your computer... Read More
I have always been interested in computers, but in the... Read More
Personal Technology |