Telephone Tips, Techniques and Etiquette

Whether using the telephone for business or personal use, using this communication tool effectively means being timely, communicating clearly and having the other person's interest in mind.

1 ? Plan and schedule your telephone calls so that you can allow time for off-track discussions. If you plan a 10:30am telephone call "schedule" it like you might schedule a face to face meeting: a little extra time, particularly for those you know like to talk!
2 ? At the beginning of your call, mention you know you can cover the points needed within time enough for you to make your next appointment, at a stated time. Then as you want to wind up the conversation you can backtrack to restate the appointment you mentioned. Or, you may find that someone will remind you, "Oh, you have to get on to that appointment, right?"
3 ? Maybe you prefer to wait until you are into the conversation before needing to ask for an exit. As you near time to say goodbye and find it difficult to end, try saying, "Oh my gosh, I have a long distance call I need to take. Can you hold while I take it?" Your customer or friend will likely say the conversation can pick up later. And, once again, it is the other person who ends the call.
4 ? If you have to leave a voice mail, certain elements are important to include: your name, when you are calling, a brief message about your purpose, and a telephone number to return the call to you. If you work in a staffed office and there's another extension of someone as an alternate contact, leave his or her name and extension as well. This last point is being considerate of the other person's time.
5 ? When leaving a voice mail make it easy for the person who is taking and likely writing down this information. First, you can say the number slowly by area code, exchange and last digits. For example, say it just as you might write it in the United States: 777-555-1234. Alternately, or even in addition to the divided method, you can repeat your telephone number a second time. Or, you can combine both methods!
6 ? Your outgoing message (om) is as important to etiquette as the message you leave when you are the caller. For business protocol it's wise to identify yourself by name. At home, if you want more security, you may want to just state, "You have reached, 777-555-1234." In either environment, state for the caller to leave their name, telephone number and a brief message. If you include the date, "Monday, February 21st," in your om, be certain you change it everyday. If you ever have anyone run out of time with leaving his or her message, you may also want to include, "and there is a 30 second (or whatever time) for your brief message."
7 ? The cliché that "time is money," is particularly true for the working person. That we all have the same amount of time is true for everyone. Return your telephone calls on a timely basis, within 24 hours is professional and considerate in either a business or personal setting.

Try one of these tips next time you find yourself wanting to be in charge of the telephone.


Copyright© Patricia Weber, http://www.prostrategies.com.

Pat Weber is a coach, certified telelcass leader, and corporate trainer. With her incisive, effective communication skills, her services can help you to accelerate professional and personal results you want, by helping you increase your choices and build your self-confidence. With personal coaching, a teleclass, an online email course or on-site workshop, get what you want, more easily and more often. Visit her website at http://www.prostrategies.com. Contact her for a free coaching session.

---

Camera Cell Phone Verizon

Camera cell phone by Verizon ? offer with a service... Read More

How to Find the Best Long Distance Rates

These days the best long distance rates are not found... Read More

New Tips For Shopping Cellular Services

The best money saving practice for buying new cellular phones... Read More

Do Cellular Phones Pose Health Risks?

You hear it in the media on a slow news... Read More

Billing Woes For Telcos

The rapid rise in the telecom industry over the last... Read More

Teens And Cell Phones

Let the battle begin, should teens have cell phones? Well... Read More

Cell Phone Abuse: Are You A Victim?

Like millions of others, you may be the victim of... Read More

Cell Phones Revealed

The cellphone is truly a marvelous invention. It has had... Read More

The Teen Cellular Phone Market is Growing in Leaps and Bounds

Everywhere you turn around, you see someone talking on a... Read More

UK Top 40 Singles: Should It Include Ringtones As Well?

I noticed two interesting stories today. The first one on... Read More

Camera Cell Phone Video

Camera cell phone video - description.Camera cell phone video is... Read More

Security of GSM System

IntroductionEvery day millions of people use cellular phones over radio... Read More

Renegotiating a Cell Tower Lease- Can It Be Done?

While cell towers actually started being built in the late... Read More

3G Technology

A 'third generation' wireless communications technology having evolved from first... Read More

Heres How Cell Phones Make Your Life Easier

Cell phones, the prepaid ones, are the great way to... Read More

Helping You Choose From Cell or Land Line

Most of us have two phones, our cell and our... Read More

Short Messaging Service (SMS) for Enterprise Messaging

SMS for Enterprise Messaging ? Value added servicesShort message service,... Read More

Ringtones Explained - Monophonic, Polyphonic, or Whatever Phonic Rings Your Bell

Downloadable Ring tones - The Latest TrendWhat can you say... Read More

Say Goodbye to Traditional Telephone Lines

Like old, dusty books on the shelves of public libraries,... Read More

Don?t Get Caught Out by the Mobile Phone Matrix Scams

Please read the article and leave a comment with your... Read More

Will Your Cell Phone Work in an Emergency?

If you're one of the millions of cell phone users... Read More

10 Questions About Cellular Phones Answered

1. What's the difference between analog and digital phones?Analog phones... Read More

Here Are Some Tips For Safe and Appropriate Use of Your Mobile Phones

Bought the latest in mobile phones? Can't wait to show... Read More

Mobile Devices Security

As this security solution is not such a great idea,... Read More

Mobile Content: An Expression of Individuality

Cell phones were created with the purpose of facilitating communication... Read More

How Successful Is 3G REALLY In The UK?

How successful is 3G REALLY in the UK? I'm getting... Read More

International Calling Made Simpler And Cheaper

When people make international calls from their cell phones or... Read More

Calling Cards and Prepaid Phone Cards To Help You Save Money

You can now save quite a bit of money on... Read More

Cellular Phones ? Things to Consider When Buying a Phone

Staying connected with a cell phone has become a way... Read More

Read This Before Getting A NEW Cellular Phone

It seems like these days, there are a million and... Read More

Cell Phone Abuse - Tips to Curb Employee Abuse

Looking for a way to save your enterprise or government... Read More

Free Cell Phones All Around - Cashing in on Consumerism

There's no greater way to win the hearts of consumers... Read More

Mobile Commerce: An Expectation for the Mobile Users In Pakistan

Mobile commerce is electronic commerce over wireless devices. Mobile commerce... Read More