Appraisal Interviews: What To Say & How To Say It

STEPS TOWARDS A GOOD APPRAISAL INTERVIEW:

Don't say: "You just don't seem to care about doing a good job." "You seem to be more interested in scoring points against Charlie than in working with him." "You're too defensive." Do: Stick to behavior. say, "Here's what I saw," or, "Here's what I heard you say."

Here is some advice for supervisors that will contribute to a successful appraisal interview. 1. Stick to goals. Measure performance against previously discussed and agreed upon goals. 2. Do not discuss rewards.. Make a statement at the beginning such as, "While this appraisal may be the basis for a raise, we are getting together today to review performance past and present and then discuss an improvement plan. Information about raises and promotions will need to come at a future time. We can set up a date to discuss them at the end of this meeting." 3. Consistently ask for the employee's view throughout the discussion. By asking for the employee's view, the supervisor establishes the two-way nature of the performance appraisal process. The supervisor learns how the employee feels about the work environment. This will very often provide important insights into the employee's job performance quality.

Here is some advice for supervisors that will contribute to a successful appraisal interview. 1. Listen to employee. The successful evaluation is a dialogue. The supervisor must be prepared to listen to the employee, just as the supervisor expects the employee to listen. After all, the employee has a very important stake in the evaluation. Also, the employee usually wants the evaluation to be a success: that is, with the result that the employee will be more effective on the job. 2. Accept employee's feelings. The employee may show signs of stress, anger, or disagreement. Accept them. That's not the same thing as agreeing or believing the feelings are justified. Accepting feelings ("I acknowledge that you feel that way") and proceeding with the meeting allows you to avoid getting into a debate as to whether the reactions are genuine or justified. Move on.

Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium

CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.

---

Performance Appraisal - Ten Stupid Things Managers Do To Screw It Up

Performance appraisals aren't fun. But a lot of the time... Read More

Talent Recruitment Challenges of High Technology Companies

As a result of the dot com meltdown and the... Read More

The ?Better People? Fallacy

It's easy enough to convince your own staff that better... Read More

The Power of Positive Communication

Communication is the key to your success at work, at... Read More

Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 2

In Part One, I described the Leadership Talk and how... Read More

Lawyers With 2 Hands And Everything Else

I heard this back a few years ago. The boss... Read More

Tales from the Corporate Frontlines: Adapting Human Resource Functions

This article relates to the human resource functions competency, commonly... Read More

Recruitment - Do You Know What Youre Looking For?

The time will come when you'll need to interview someone... Read More

Relationship Building - 5 Tips and 5 Questions

And is isn't hard - it's more about focusing on... Read More

Training Adults, Not Teaching Children

Adults are vulnerable to personal and professional embarrassment from poor... Read More

Small Business Outsourcing: An Introduction

Outsourcing is the delegation of a business process to an... Read More

How to Build Your Business and Still Take Time Off

We all know people who are like human dynamos. They... Read More

The Gift of Gratitude

Gratitude might seem like a soft or even an obvious... Read More

Delegate Tasks to the Right Person

SELECTING THE RIGHT PERSON: To whom should tasks be delegated?... Read More

Punctuality in Business: What it Says About You

"Nothing inspires confidence in a business man sooner than punctuality,... Read More

Agendas Make Meetings Productive

Having an agenda template that works well for you, week... Read More

Is It Worth To Outsource? How One Can Outsource Wisely

Recent trends in software development market show that it is... Read More

The Devil We Know

"I'm in an abusive relationship," sighed Andrew. "My bookkeeper annoys... Read More

Juggling Demands in an Organization

JUGGLING DEMANDS: All leaders constantly juggle a multifarious array of... Read More

Bosses Are Out ? Managers As Coaches Are In

There is a new trend taking hold in business today... Read More

Leadership Skills

Recent studies have shown that industrial supervisors are working at... Read More

Business Innovation ? Core Competency and Competitive Advantage

Creativity can be defined as problem identification and idea generation... Read More

Be a Leader - The Importance of Going Home Early!

How you run your business is, of course your business.... Read More

Nonprofit Performance: Outcome Measurement Can Be A Good Thing

Does the idea of program evaluation make your stomach churn?... Read More

Its a Training Issue!

There's a common phrase used by Organizational Development and Human... Read More

Bar Charts Brought to Life: Index of Interactive Information for HTML and PDF

Bar Charts and the Information ChallengeWhether one is an unknown... Read More

ISO 9001 Compliant Program: Steps to Build

Implementing an ISO 9001 system represents a major effort. However,... Read More

Take the Easy Route - Delegate

It was 2.30 am. It was cold and dark and... Read More

Saying One Thing, Doing Another...

This week I was asked to speak at an internal... Read More

Jack Welch--Success Is Getting Back Up on the Horse

A few months ago I had the opportunity to spend... Read More

Downsizing in Organisations - The Real Truth

I've met and worked with many people in all sectors... Read More

Outsourcing Problem Analysis

As an HR professional, you have responsibilities in several broad... Read More

How to Hire the Right People

One of the biggest challenges any business owner or manager... Read More